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kayako

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Original

English
🇨🇳

Translation

Chinese

Kayako Skill

Kayako Skill

Manage customer support with Kayako's unified help desk platform.
使用Kayako的统一帮助台平台管理客户支持。

Quick Install

快速安装

bash
curl -sSL https://canifi.com/skills/kayako/install.sh | bash
Or manually:
bash
cp -r skills/kayako ~/.canifi/skills/
bash
curl -sSL https://canifi.com/skills/kayako/install.sh | bash
或者手动安装：
bash
cp -r skills/kayako ~/.canifi/skills/

Setup

配置

Configure via canifi-env:
bash
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通过canifi-env进行配置：
bash
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First, ensure canifi-env is installed:

首先，确保已安装canifi-env：

curl -sSL https://canifi.com/install.sh | bash

curl -sSL https://canifi.com/install.sh | bash

canifi-env set KAYAKO_SUBDOMAIN "your_subdomain" canifi-env set KAYAKO_EMAIL "your_email" canifi-env set KAYAKO_API_KEY "your_api_key"
undefined
canifi-env set KAYAKO_SUBDOMAIN "your_subdomain" canifi-env set KAYAKO_EMAIL "your_email" canifi-env set KAYAKO_API_KEY "your_api_key"
undefined

Privacy & Authentication

隐私与认证

Your credentials, your choice. Canifi LifeOS respects your privacy.
您的凭据，您做主。 Canifi LifeOS 尊重您的隐私。

Option 1: Manual Browser Login (Recommended)

选项1：手动浏览器登录（推荐）

If you prefer not to share credentials with Claude Code:
  1. Complete the Browser Automation Setup using CDP mode
  2. Login to the service manually in the Playwright-controlled Chrome window
  3. Claude will use your authenticated session without ever seeing your password
如果您不想与Claude Code共享凭据：
  1. 使用CDP模式完成浏览器自动化设置
  2. 在Playwright控制的Chrome窗口中手动登录服务
  3. Claude将使用您的已认证会话，且永远不会看到您的密码

Option 2: Environment Variables

选项2：环境变量

If you're comfortable sharing credentials, you can store them locally:
bash
canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"
Note: Credentials stored in canifi-env are only accessible locally on your machine and are never transmitted.
如果您愿意共享凭据，可以将其存储在本地：
bash
canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"
注意：存储在canifi-env中的凭据仅可在您的本地机器上访问，绝不会被传输。

Capabilities

功能

  1. Case Management: Create and manage support cases across channels
  2. Journey Tracking: View complete customer journey and interactions
  3. Live Chat: Handle real-time chat conversations
  4. Help Center: Manage self-service knowledge base
  5. Automation: Set up SLA rules and automated workflows
  1. 工单管理：跨渠道创建和管理支持工单
  2. 旅程追踪：查看完整的客户旅程和互动记录
  3. 实时聊天：处理实时聊天对话
  4. 帮助中心：管理自助服务知识库
  5. 自动化：设置SLA规则和自动化工作流

Usage Examples

使用示例

Create Case

创建工单

User: "Create a new Kayako case for billing question"
Assistant: Creates support case with category
用户："为账单问题创建一个新的Kayako工单"
助手：创建带分类的支持工单

View Journey

查看客户旅程

User: "Show me the customer journey for john@company.com"
Assistant: Returns complete interaction history
用户："展示john@company.com的客户旅程"
助手：返回完整的互动历史

Update Case

更新工单

User: "Assign case #1234 to the technical team"
Assistant: Updates case assignment
用户："将工单#1234分配给技术团队"
助手：更新工单分配信息

Search Knowledge Base

搜索知识库

User: "Find Kayako articles about account setup"
Assistant: Searches help center for matches
用户："查找关于账户设置的Kayako文章"
助手：在帮助中心搜索匹配内容

Authentication Flow

认证流程

  1. Get API credentials from Kayako admin
  2. Use HTTP Basic Auth with email:key
  3. Subdomain-specific API endpoints
  4. Session-based auth available
  1. 从Kayako管理员处获取API凭据
  2. 使用邮箱:密钥的HTTP基础认证方式
  3. 特定子域名的API端点
  4. 支持基于会话的认证

Error Handling

错误处理

ErrorCauseSolution
401 UnauthorizedInvalid credentialsVerify email and API key
403 ForbiddenInsufficient permissionsCheck agent role
404 Not FoundCase not foundVerify case ID
429 Rate LimitedToo many requestsWait and retry
错误原因解决方案
401 未授权凭据无效验证邮箱和API密钥
403 禁止访问权限不足检查Agent角色
404 未找到工单不存在验证工单ID
429 请求受限请求过多等待后重试

Notes

注意事项

  • Unified support experience across channels
  • Customer journey visualization
  • Collaborative inbox features
  • SLA management built-in
  • Self-service portal included
  • Real-time chat support
  • 跨渠道统一支持体验
  • 客户旅程可视化
  • 协作收件箱功能
  • 内置SLA管理
  • 包含自助服务门户
  • 实时聊天支持