Kayako Skill

Quick Install

curl -sSL https://canifi.com/skills/kayako/install.sh | bash

cp -r skills/kayako ~/.canifi/skills/

Setup

# First, ensure canifi-env is installed:
# curl -sSL https://canifi.com/install.sh | bash

canifi-env set KAYAKO_SUBDOMAIN "your_subdomain"
canifi-env set KAYAKO_EMAIL "your_email"
canifi-env set KAYAKO_API_KEY "your_api_key"

Privacy & Authentication

Option 1: Manual Browser Login (Recommended)

1. Complete the Browser Automation Setup using CDP mode
2. Login to the service manually in the Playwright-controlled Chrome window
3. Claude will use your authenticated session without ever seeing your password

Option 2: Environment Variables

canifi-env set SERVICE_EMAIL "your-email"
canifi-env set SERVICE_PASSWORD "your-password"

Capabilities

1. Case Management: Create and manage support cases across channels
2. Journey Tracking: View complete customer journey and interactions
3. Live Chat: Handle real-time chat conversations
4. Help Center: Manage self-service knowledge base
5. Automation: Set up SLA rules and automated workflows

Usage Examples

Create Case

User: "Create a new Kayako case for billing question"
Assistant: Creates support case with category

View Journey

User: "Show me the customer journey for john@company.com"
Assistant: Returns complete interaction history

Update Case

User: "Assign case #1234 to the technical team"
Assistant: Updates case assignment

Search Knowledge Base

User: "Find Kayako articles about account setup"
Assistant: Searches help center for matches

Authentication Flow

1. Get API credentials from Kayako admin
2. Use HTTP Basic Auth with email:key
3. Subdomain-specific API endpoints
4. Session-based auth available

Error Handling

Notes

• Unified support experience across channels
• Customer journey visualization
• Collaborative inbox features
• SLA management built-in
• Self-service portal included
• Real-time chat support