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Found 7 Skills
Design and execute customer onboarding that drives activation and retention. Use when building onboarding flows for new users, reducing churn in the first 30 days, improving time-to-value, or creating onboarding sequences (email, in-app, or manual). Covers activation metrics, onboarding step design, friction reduction, and measuring onboarding success. Trigger on "customer onboarding", "onboarding flow", "user onboarding", "reduce early churn", "improve activation", "onboarding sequence", "time to value".
Use when a BizOps lead, COO, or process-improvement owner needs to document an end-to-end business process (procurement, employee onboarding, incident handoff, customer-onboarding, claims adjudication) in BPMN-style notation, measure cycle times by stage, surface where work spends most of its time waiting vs. being worked, and quantify the gap between processing time and total elapsed time. Pairs Lean / Six Sigma / Theory-of-Constraints canon with deterministic stdlib-only Python tools to produce a process map, a ranked bottleneck list (with severity + root-cause hypothesis), and a cycle-time analysis (P50, P90, value-add ratio, Little's-Law throughput). Distinct from sales-pipeline, system-reliability (SLO), and strategic-OKR work — this is tactical process documentation for internal operations.
Create a Founder Sales Sprint Pack (ICP wedge + target list, outreach sequences, diagnostic discovery script, decision-enablement assets to beat “no decision”, and a white-glove activation plan). Use for founder-led sales, early sales, first customers, and first 10 customers. Category: Sales & GTM.
Expert customer onboarding guidance for accelerating time-to-value and ensuring successful implementations. Use when designing onboarding programs, creating kickoff frameworks, building implementation plans, or optimizing customer activation. Use for training delivery, go-live readiness, sales-to-CS handoffs, early warning detection, and tech-touch automation.
Design onboarding playbooks, welcome sequences, milestone tracking, and time-to-value acceleration
Design and execute customer onboarding playbooks with milestones, success metrics, and automated touchpoints
Guide the implementation of customer identification, due diligence, and ongoing monitoring under FINRA Rule 2090, CIP, and the FinCEN CDD Rule. Use when the user asks about customer onboarding identity verification, beneficial ownership collection for entity accounts, enhanced due diligence for PEPs or high-risk customers, customer risk rating systems, KYC refresh triggers, or documentary vs non-documentary verification. Also trigger when users mention 'account opening requirements', 'who is the beneficial owner', 'new client identity check', 'how often to update KYC', 'essential facts for the account', 'foreign customer onboarding', or ask what information must be gathered before opening an account.