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Found 10 Skills
Expert growth marketing covering experimentation, funnel optimization, acquisition channels, retention strategies, and viral growth.
Эксперт Customer Success. Используй для onboarding, retention, upsell и customer health scoring.
Run systematic growth experiments to increase acquisition, activation, retention, and revenue. Use when optimizing conversion funnels, running A/B tests, improving metrics, or when users mention growth, experimentation, optimization, or scaling user acquisition.
Build and manage membership sites and online courses — course structure, content delivery, pricing models, retention, community, and platform selection. Use when creating an online course, building a membership site, designing drip content, pricing memberships, reducing churn, or choosing a course platform. Do NOT use for webinar-based selling (use /sales-webinar), checkout and payment setup (use /sales-checkout), or email marketing to members (use /sales-email-marketing). For Groove-specific help, use /sales-groove.
Comprehensive customer success and retention expertise combining onboarding, health scoring, churn prevention, retention strategies, and LTV maximization. Use when designing customer onboarding flows, reducing churn, building health scores, creating retention systems, designing upsells, or improving customer lifetime value. Covers proactive engagement, cancel flows, dunning, re-engagement, and the full customer lifecycle.
Use this skill when designing engagement surveys, running pulse checks, building retention strategies, or improving culture. Triggers on employee engagement, surveys, pulse checks, retention strategies, culture building, eNPS, team health, and any task requiring engagement measurement or improvement programs.
Chief Customer Officer advisory for startups: retention decomposition (gross retention vs NRR honesty, churn root-cause taxonomy), customer segmentation strategy (differential investment across tiers + ICP fit scoring), CS team coverage model (pooled vs named CSM thresholds + ratio math), and CS team org evolution (CS vs Support vs AM distinctions). Use when designing retention strategy, segmenting customers for differential investment, sizing CS team, or sequencing CS hires. Strategic only — does not duplicate engineering/business-growth tactical skills.
Use when needing to design or optimize the customer journey from awareness to purchase, maximize conversion rates, and build a sustainable monetization system
Use when needing to calculate, analyze, or optimize customer lifetime value (CLV/LTV) to improve business profitability
Helps engineering managers prevent and respond to engineer attrition by diagnosing retention risk, choosing the right intervention, and preparing retention conversations. Use when the user says "developer quit," "attrition," "someone is disengaged," "how do I retain," "engineer is leaving," "developer unhappy," "keeping the team," "someone seems checked out," "engineer received another offer," "retention risk," or "my best engineer may leave." Produces a five-state diagnostic, action plan, conversation script, compensation/equity guidance, zero-budget recognition ideas, and warning signs. Do NOT use when the issue is day-to-day motivation only; use engineer-motivation.