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Found 28 Skills
Write, rewrite, review, and organize developer-facing documentation for web software projects. Use when creating or improving README files, docs homepages, quickstarts, tutorials, how-to guides, API/reference pages, conceptual explanations, migration guides, or troubleshooting content for frontend, backend, full-stack, SDK, API, or framework-based web products. This skill applies strong information architecture, task-first page structure, clear voice, runnable examples, version and prerequisite hygiene, accessibility rules, and docs-as-code maintenance habits. Do not use it for marketing copy, legal text, or non-technical customer-support articles.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
WhatsApp Business automation - customer support, notifications, chatbots, and broadcast messaging
Expert data analysis and manipulation for customer support operations using pandas
Zendesk integration. Manage customer success and ticketing data, records, and workflows. Use when the user wants to interact with Zendesk data.
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Draft professional, empathetic customer-facing responses adapted to the situation, urgency, and channel. Use when responding to customer tickets, escalations, outage notifications, bug reports, feature requests, or any customer-facing communication.
Manage customer support with Kayako's unified help desk platform.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Teamwork Desk integration. Manage Organizations. Use when the user wants to interact with Teamwork Desk data.
Enables Claude to manage Intercom customer conversations, help desk tickets, and team inbox operations
Manage customer messaging and support with Intercom's conversational platform.