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Found 4 Skills
Triage Elastic Security alerts — gather context, classify threats, create cases, and acknowledge. Use when triaging alerts, performing SOC analysis, or investigating detections.
Manage customer support with Kayako's unified help desk platform.
This skill should be used when users need to manage AWS Support cases via CLI. It handles listing cases (recent 2 weeks, unresolved), viewing case details with bilingual display (English-Chinese line by line), creating new cases with auto-detected service/category, replying to cases, and attachment handling. Triggers on requests mentioning "AWS support", "support case", "工单", "support ticket", or AWS technical support inquiries.
This skill should be used when the user asks to "customer service", "CSM", "case", "account", "contact", "customer portal", "entitlement", "service contract", or any ServiceNow Customer Service Management development.