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Found 440 Skills
Use to analyze whether an org should use Command Center for Service V2 or classic Omni Supervisor and recommend the next action without making changes. Triggers: detect Command Center V2 versus classic, check supervisor readiness, choose a supervisor experience, diagnose Command Center availability, assess Omni Supervisor setup. Do not use to enable V2, assign permissions, or deploy configuration.
Configure, run, and audit DsarPolicy Right-to-Portability exports end to end: author the data map over a subject's related records, resolve a request's subject (email/name/id) to a root-entity record, run an export against an ACTIVE policy (poll a couple of times, then ask before continuing; download once terminal), and read run history. Use when the user needs to set up, edit, execute, or inspect a DsarPolicy or Right-to-Portability (RTP) export, or audit which personal data a policy does not cover yet. TRIGGER when: the user configures a DsarPolicy or RTP data map, authors DsarPolicyPath or DsarPolicyField metadata, runs or exports a subject's portable data, downloads an RTP export file, reviews DsarPolicy run history, or asks what personal data the policy does not cover yet (coverage gap analysis). DO NOT TRIGGER when: the user wants to erase, delete, or remove a subject's records (RTP is portability export, not erasure — this skill deletes nothing), mask sandbox PII, or deploy unrelated metadata.
Use this skill to set up and configure the Education Cloud Student Recruitment Agent (SRA) — the packaged Agentforce agent (namespace sturecruitment) that answers admissions FAQs, captures inquiries, registers campus tours, and files applications for prospective students. TRIGGER when the user wants to: create or configure an admissions, recruitment, or enrollment agent, set up the Student Recruitment Agent, deploy SRA to an Experience Cloud site, clone the SRA flows or permission sets, add the SRA subagents (Admissions and Enrollments FAQ; Admissions Application; Campus Tours, Visits, and Events Registration; Request for Information), wire Learning Program grounding, or build the escalation subagent. Guides platform enablement, permissions, grounding, agent creation, and channel deployment — API-first with UI fallback. DO NOT TRIGGER for the Transfer Credit Agent, generic Agentforce authoring (use agentforce-generate), or base Education Cloud domain enablement.
Use this skill to run the full end-to-end Life Sciences Cloud setup workflow for a key account management (KAM) user in sequence. Trigger when the user says 'set up Life Sciences Cloud end to end for kam user', 'run the full LSC setup for kam user', 'orchestrate Life Sciences Cloud configuration for kam user', 'complete LSC setup for kam user', or 'Life Sciences Cloud full install for kam user'. Executes six stages in order: prerequisites validation, starter config deployment, territory configuration, participant role and sprint creation, KAM data and plan-template (goals, tasks, measures) creation, and KAM user provisioning — gating each stage on the success of the previous one. DO NOT TRIGGER when: the user wants to run only one specific stage individually, or when the request targets a field sales rep rather than a KAM user (use life-sciences-fieldsalesrep-coordinate for that persona).
Use this skill to create and activate a Territory Type, Territory Model, and Territories for Life Sciences Cloud. Trigger when the user says 'set up territories', 'create territory model', 'configure territory hierarchy for Life Sciences', 'territory setup for LSC', or 'create territories for Life Sciences Cloud'. Creates a Geographical territory type, an LSC Territory Model, and a 3-level territory hierarchy (Region, District, Territory). Confirms names with the user, shows a preview, then deploys and activates the model. DO NOT TRIGGER when: user wants to validate prerequisites, assign users to territories, create territory assignment rules, or run the full end-to-end Life Sciences Cloud setup / orchestration (that is the `life-sciences-fieldsalesrep-coordinate` orchestrator's job — this skill runs only as a standalone territory setup).
Coordinates end-to-end setup of an Agentforce Contact Center voice channel: gathers country and phone-number-type selections, procures a chosen number, resolves its CommunicationChannelLine, verifies the number is live, and creates an active PstnVoice MessagingChannel. The user picks the routing model: Omni Queue (route to the contact center queue) or Omni Flow (route to an Agentforce agent, creating or reusing the agent plus its routing flows). Use when the user asks to set up an Agentforce Contact Center, provision a contact center phone number and voice channel together, or put an Agentforce agent on native voice. TRIGGER when the user says set up agentforce contact center, configure contact center voice, or create a voice channel with omni flow and an agentforce agent. DO NOT TRIGGER when only wiring an existing channel to an existing agent with no number to procure, or creating a non-voice messaging channel.
ALWAYS USE THIS SKILL to create, check the status of, list, or delete scratch org snapshots. A snapshot is a point-in-time copy of a scratch org's metadata AND data, referenced by name in the `snapshot` field of a scratch org definition file. Use when the user asks to create/take a snapshot, check a snapshot's status or creation progress, list/show/view existing snapshots (including filtering for snapshots expiring soon), or delete/remove a snapshot. Requires a Dev Hub with Scratch Org Snapshots enabled. DO NOT TRIGGER for creating org shapes (use dx-org-shape-manage) or for creating scratch orgs, including from an existing snapshot via `--snapshot` (use dx-org-manage).
Use to inventory configured Omni-Channel instances across Voice, Email, Chat, SMS, Facebook, WhatsApp, and In-App, including each channel's Queue, Flow, or Other routing target, without changing the org. TRIGGER when: list Omni channels, inventory Omni routing, inspect channel routing targets, analyze Omni-Channel setup, or find configured service channels. Do not use to create, update, activate, or delete channels or routing configuration.