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Found 42 Skills
Manage customer support with Kayako's unified help desk platform.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Build and scale customer support for a solopreneur business. Use when setting up support channels, writing help docs, reducing support volume, improving response times, or automating common questions. Covers support channel selection, help center setup, SLA targets, automation strategies, and self-service systems. Trigger on "customer support", "help desk", "support system", "reduce support tickets", "support automation", "help documentation", "customer service".
Access to Plain customer support platform. Read customers, threads, timeline, and help center content. Add notes to threads. Create, update, and publish help center articles.
Teamwork Desk integration. Manage Organizations. Use when the user wants to interact with Teamwork Desk data.
Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.
Comprehensive Alembic database migration management for customer support systems
Enables Claude to manage Intercom customer conversations, help desk tickets, and team inbox operations
Manage customer messaging and support with Intercom's conversational platform.
Crisp integration. Manage Persons, Organizations, Conversations, Users. Use when the user wants to interact with Crisp data.
Chatwoot customer support API via curl. Use this skill to manage contacts, conversations, and messages for multi-channel customer support.
Live chat and chatbot for sales and support — widget setup, routing, chatbot flows, agent management, visitor tracking, chat-to-lead conversion, proactive messaging. Covers strategy and implementation across Brevo Conversations, Drift (Salesloft), Intercom, HubSpot, Crisp, LiveChat, Zendesk, Tidio, Freshdesk, and ZoomInfo Chat. Use when setting up live chat, building chatbot flows, optimizing chat-to-lead conversion, routing chats to agents, or choosing a live chat tool. Do NOT use for email sequences (use /sales-cadence), email marketing (use /sales-email-marketing), or meeting scheduling (use /sales-meeting-scheduler). For platform-specific help, use /sales-brevo or /sales-salesloft.