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Found 24 Skills
When the user wants to reduce churn, build expansion revenue, automate customer success, or optimize net revenue retention. Also use when the user mentions 'churn,' 'retention,' 'expansion revenue,' 'upsell,' 'NRR,' 'net revenue retention,' 'customer success,' 'land and expand,' 'closed-lost,' or 'renewal.' This skill covers expansion and retention systems from usage triggers through automated customer success.
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
Template for orchestrating phased motions across strategic SaaS accounts.
Predicts client renewal likelihood based on health score signals. Analyzes engagement, support, adoption, satisfaction, billing, stakeholder, and usage data to calculate a weighted Health Score (0-100), classify renewal risk, and generate a prioritized action plan with early warning signals and recommended save plays.
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Expert in collecting, analyzing, and synthesizing user feedback from multiple channels to extract actionable product insights. Specializes in transforming qualitative feedback into quantitative pri...
Use when creating customer stories that prove ROI, highlight use cases, and equip sales with proof.
Use to score accounts, flag risks, and standardize remediation triggers.
Scan support tickets, Slack channels, NPS scores, and usage patterns to flag accounts showing early churn indicators. Produces a weekly risk scorecard with severity tiers, root cause hypotheses, and suggested save plays per account. Designed for seed/Series A teams where the founder or a single CSM manages all accounts manually.
Help existing PostHog customers improve their PostHog instance. Triggers on "help [customer] improve their PostHog setup", "audit [company]'s PostHog instance", "create tracking plan for [company]", "design data schema for [customer]", or requests to improve analytics coverage, fix instrumentation gaps, expand PostHog usage, or build better insights for customers already using PostHog. Use when working with a customer who already has PostHog installed.
Identify upsell and cross-sell opportunities through usage patterns, growth signals, and account behavior analysis
Design and execute customer onboarding playbooks with milestones, success metrics, and automated touchpoints