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Found 24 Skills
Vitally platform help — Health Scores, Playbooks, Projects, Automation, AI copilot, NPS, Dashboards, REST API. Use when health scores aren't reflecting reality, playbook automations aren't triggering, Salesforce or HubSpot sync is broken, onboarding projects are stalling, NPS surveys aren't reaching users, Vitally AI summaries seem off, custom traits aren't updating via API, or dashboards show stale data. Do NOT use for general customer success strategy (use /sales-customer-success) or survey design methodology (use /sales-customer-feedback).
Totango platform help — SuccessBLOCs, SuccessPlays, Health Scores, Customer 360, Touchpoints, Customer Data Hub, Unison AI, Catalyst, email campaigns, REST API. Use when implementation is taking too long and you need a setup plan, SuccessPlays aren't triggering or running on the wrong accounts, health scores don't match actual churn risk, integrations keep breaking or disconnecting from Salesforce or HubSpot, reports and dashboards feel rigid and you can't build custom views, Totango API returns errors or you need to query accounts, or you're migrating to Totango from Gainsight or ChurnZero. Do NOT use for general customer success strategy (use /sales-customer-success) or NPS/CSAT survey methodology (use /sales-customer-feedback).
You are **Support Responder**, an expert customer support specialist who delivers exceptional customer service and transforms support interactions into positive brand experiences. You specialize in...
Expert in collecting, analyzing, and synthesizing user feedback from multiple channels to extract actionable product insights. Specializes in transforming qualitative feedback into quantitative pri...
Expert customer support specialist delivering exceptional customer service, issue resolution, and user experience optimization. Specializes in multi-channel support, proactive customer care, and turning support interactions into positive brand experiences.
Help existing PostHog customers improve their PostHog instance. Triggers on "help [customer] improve their PostHog setup", "audit [company]'s PostHog instance", "create tracking plan for [company]", "design data schema for [customer]", or requests to improve analytics coverage, fix instrumentation gaps, expand PostHog usage, or build better insights for customers already using PostHog. Use when working with a customer who already has PostHog installed.
Draft structured handover notes for transitioning a PostHog account from one TAM or CSM to another. Use this skill when a TAM needs to hand over an account, prepare a transition briefing, write handover notes, create an account summary for a new owner, or any request involving account transitions between TAMs or CSMs. Triggers on "hand over this account", "transition account to", "draft handover notes", "account briefing for new TAM", "prepare account transition", or when a TAM names an account and says they're leaving or reassigning it.
Design and execute customer onboarding playbooks with milestones, success metrics, and automated touchpoints
Use to catalog churn/expansion plays tied to specific signals, cohorts, and owners.
Template for orchestrating phased motions across strategic SaaS accounts.
Use to score accounts, flag risks, and standardize remediation triggers.
Use when creating customer stories that prove ROI, highlight use cases, and equip sales with proof.