UX Researcher & Designer

Table of Contents

• Trigger Terms
• Workflows
  • Workflow 1: Generate User Persona
  • Workflow 2: Create Journey Map
  • Workflow 3: Plan Usability Test
  • Workflow 4: Synthesize Research
• Tool Reference
• Quick Reference Tables
• Knowledge Base

Trigger Terms

• "create user persona"
• "generate persona from data"
• "build customer journey map"
• "map user journey"
• "plan usability test"
• "design usability study"
• "analyze user research"
• "synthesize interview findings"
• "identify user pain points"
• "define user archetypes"
• "calculate research sample size"
• "create empathy map"
• "identify user needs"

Workflows

Workflow 1: Generate User Persona

1. Prepare user data
   Required format (JSON):
   json

   [
     {
       "user_id": "user_1",
       "age": 32,
       "usage_frequency": "daily",
       "features_used": ["dashboard", "reports", "export"],
       "primary_device": "desktop",
       "usage_context": "work",
       "tech_proficiency": 7,
       "pain_points": ["slow loading", "confusing UI"]
     }
   ]

2. Run persona generator
   bash

   # Human-readable output
   python scripts/persona_generator.py
   
   # JSON output for integration
   python scripts/persona_generator.py json

3. Review generated components

   Component	What to Check
   Archetype	Does it match the data patterns?
   Demographics	Are they derived from actual data?
   Goals	Are they specific and actionable?
   Frustrations	Do they include frequency counts?
   Design implications	Can designers act on these?

4. Validate persona
   • Show to 3-5 real users: "Does this sound like you?"
   • Cross-check with support tickets
   • Verify against analytics data
5. Reference: See

   references/persona-methodology.md

   for validity criteria

Workflow 2: Create Journey Map

1. Define scope

   Element	Description
   Persona	Which user type
   Goal	What they're trying to achieve
   Start	Trigger that begins journey
   End	Success criteria
   Timeframe	Hours/days/weeks

2. Gather journey data
   Sources:
   • User interviews (ask "walk me through...")
   • Session recordings
   • Analytics (funnel, drop-offs)
   • Support tickets
3. Map the stages
   Typical B2B SaaS stages:

   Awareness → Evaluation → Onboarding → Adoption → Advocacy

4. Fill in layers for each stage

   Stage: [Name]
   ├── Actions: What does user do?
   ├── Touchpoints: Where do they interact?
   ├── Emotions: How do they feel? (1-5)
   ├── Pain Points: What frustrates them?
   └── Opportunities: Where can we improve?

5. Identify opportunities
   Priority Score = Frequency × Severity × Solvability
6. Reference: See

   references/journey-mapping-guide.md

   for templates

Workflow 3: Plan Usability Test

1. Define research questions
   Transform vague goals into testable questions:

   Vague	Testable
   "Is it easy to use?"	"Can users complete checkout in <3 min?"
   "Do users like it?"	"Will users choose Design A or B?"
   "Does it make sense?"	"Can users find settings without hints?"

2. Select method

   Method	Participants	Duration	Best For
   Moderated remote	5-8	45-60 min	Deep insights
   Unmoderated remote	10-20	15-20 min	Quick validation
   Guerrilla	3-5	5-10 min	Rapid feedback

3. Design tasks
   Good task format:

   SCENARIO: "Imagine you're planning a trip to Paris..."
   GOAL: "Book a hotel for 3 nights in your budget."
   SUCCESS: "You see the confirmation page."

   Task progression: Warm-up → Core → Secondary → Edge case → Free exploration
4. Define success metrics

   Metric	Target
   Completion rate	>80%
   Time on task	<2× expected
   Error rate	<15%
   Satisfaction	>4/5

5. Prepare moderator guide
   • Think-aloud instructions
   • Non-leading prompts
   • Post-task questions
6. Reference: See

   references/usability-testing-frameworks.md

   for full guide

Workflow 4: Synthesize Research

1. Code the data
   Tag each data point:

   • [GOAL]

     - What they want to achieve

   • [PAIN]

     - What frustrates them

   • [BEHAVIOR]

     - What they actually do

   • [CONTEXT]

     - When/where they use product

   • [QUOTE]

     - Direct user words
2. Cluster similar patterns

   User A: Uses daily, advanced features, shortcuts
   User B: Uses daily, complex workflows, automation
   User C: Uses weekly, basic needs, occasional
   
   Cluster 1: A, B (Power Users)
   Cluster 2: C (Casual User)

3. Calculate segment sizes

   Cluster	Users	%	Viability
   Power Users	18	36%	Primary persona
   Business Users	15	30%	Primary persona
   Casual Users	12	24%	Secondary persona

4. Extract key findings
   For each theme:
   • Finding statement
   • Supporting evidence (quotes, data)
   • Frequency (X/Y participants)
   • Business impact
   • Recommendation
5. Prioritize opportunities

   Factor	Score 1-5
   Frequency	How often does this occur?
   Severity	How much does it hurt?
   Breadth	How many users affected?
   Solvability	Can we fix this?

6. Reference: See

   references/persona-methodology.md

   for analysis framework

Tool Reference

persona_generator.py

============================================================
PERSONA: Alex the Power User
============================================================

📝 A daily user who primarily uses the product for work purposes

Archetype: Power User
Quote: "I need tools that can keep up with my workflow"

👤 Demographics:
  • Age Range: 25-34
  • Location Type: Urban
  • Tech Proficiency: Advanced

🎯 Goals & Needs:
  • Complete tasks efficiently
  • Automate workflows
  • Access advanced features

😤 Frustrations:
  • Slow loading times (14/20 users)
  • No keyboard shortcuts
  • Limited API access

💡 Design Implications:
  → Optimize for speed and efficiency
  → Provide keyboard shortcuts and power features
  → Expose API and automation capabilities

📈 Data: Based on 45 users
    Confidence: High

Quick Reference Tables

Research Method Selection

Persona Confidence Levels

Usability Issue Severity

Interview Question Types

Knowledge Base

references/

persona-methodology.md

journey-mapping-guide.md

example-personas.md

usability-testing-frameworks.md

Validation Checklist

Persona Quality

• Based on 20+ users (minimum)
• At least 2 data sources (quant + qual)
• Specific, actionable goals
• Frustrations include frequency counts
• Design implications are specific
• Confidence level stated

Journey Map Quality

• Scope clearly defined (persona, goal, timeframe)
• Based on real user data, not assumptions
• All layers filled (actions, touchpoints, emotions)
• Pain points identified per stage
• Opportunities prioritized

Usability Test Quality

• Research questions are testable
• Tasks are realistic scenarios, not instructions
• 5+ participants per design
• Success metrics defined
• Findings include severity ratings

Research Synthesis Quality

• Data coded consistently
• Patterns based on 3+ data points
• Findings include evidence
• Recommendations are actionable
• Priorities justified