Reward Operations Skill

When to Use

• Launching or refreshing reward catalogs.
• Coordinating fulfillment vendors and automation.
• Auditing operational readiness before major loyalty pushes.

Framework

1. Catalog Governance – metadata (SKU, cost, eligibility, expiry), vendor SLAs, localization.
2. Fulfillment Automation – points issuance, redemption logic, webhooks, notifications, support flows.
3. Risk & Compliance – tax reporting, export restrictions, fraud detection, audit logs.
4. Support Runbooks – escalation paths, refund policies, communication templates.
5. Continuous Improvement – performance reviews, vendor scorecards, refresh cadence.

Templates

• Reward catalog spreadsheet with governance fields.
• Fulfillment flowchart (trigger → system → action → SLA).
• Incident log + RCA template.

Tips

• Maintain sandbox environments to test new rewards end-to-end.
• Pair with finance/legal reviews for new reward types.
• Keep member communications consistent by storing approved macros.

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