Heuristic Evaluation

What You Do

Nielsen's 10 Usability Heuristics

1. Visibility of system status — Users know what is happening
2. Match real world — System speaks users' language
3. User control and freedom — Easy undo and exit
4. Consistency and standards — Follow conventions
5. Error prevention — Prevent problems before they occur
6. Recognition over recall — Make options visible
7. Flexibility and efficiency — Shortcuts for experts
8. Aesthetic and minimalist design — No irrelevant information
9. Error recovery — Help users recognize and recover from errors
10. Help and documentation — Provide assistance when needed

Evaluation Process

1. Define scope (which screens/flows to evaluate)
2. Walk through as a new user
3. Walk through as an experienced user
4. Walk through each task flow
5. Document each issue found
6. Rate severity
7. Compile and prioritize findings

Issue Documentation

Severity Scale

• 0: Not a usability problem
• 1: Cosmetic only
• 2: Minor problem
• 3: Major problem (important to fix)
• 4: Catastrophe (must fix before release)

Best Practices

• Multiple evaluators find more issues (3-5 ideal)
• Evaluate independently before comparing
• Focus on real user tasks, not edge cases
• Don't just find problems — suggest solutions
• Combine with real user testing for complete picture