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Aggregate and analyze customer reviews from G2, Capterra, Trustpilot, App Store, and other platforms. Performs sentiment analysis, identifies pain points, extracts feature feedback, generates marketing claims, and compares competitor reviews. Use when users need review analysis, competitive intelligence, or customer feedback insights.
npx skill4agent add gked2121/claude-skills customer-review-aggregatorFeature: "Customer Support"
- Positive mentions: 156 (78%)
- Negative mentions: 44 (22%)
- Common phrases: "quick response", "helpful team", "slow to resolve"
- Sentiment score: 7.8/10
Feature: "Pricing"
- Positive mentions: 89 (45%)
- Negative mentions: 108 (55%)
- Common phrases: "expensive", "not worth it", "good value for enterprise"
- Sentiment score: 5.2/10## Top Pain Points (by frequency)
### 1. Onboarding Complexity (mentioned in 34% of reviews)
- "Setup took 3 weeks with our IT team"
- "Documentation was confusing for non-technical users"
- "Wish there was better onboarding support"
**Impact**: High - affecting trial-to-paid conversion
**Recommendation**: Create interactive onboarding wizard + video tutorials
### 2. Mobile App Performance (mentioned in 28% of reviews)
- "App crashes on iOS frequently"
- "Android version is slow and buggy"
- "Can't access key features on mobile"
**Impact**: Medium - reducing daily active usage
**Recommendation**: Prioritize mobile optimization in Q2 roadmap## Marketing Claims (from 500+ reviews)
### Claim: "Saves teams 15+ hours per week"
**Supporting Reviews (78 mentions)**:
- "Cut our reporting time from 20 hours to 4 hours" - VP Marketing, TechCorp
- "Team saves 3 hours daily on data entry" - Operations Manager, FinanceHub
- "Automated workflows freed up 15 hours weekly" - CEO, StartupXYZ
**Confidence Level**: High (78 mentions, avg 15.3 hours saved)
**Use Case**: Homepage hero section, case studies
### Claim: "Industry-leading customer support"
**Supporting Reviews (156 mentions)**:
- "Best support I've experienced in 10 years" - IT Director
- "Response time under 2 hours, always helpful" - Product Manager
- "They actually listen and implement feedback" - Founder
**Confidence Level**: High (4.8/5 support rating across platforms)
**Use Case**: Pricing page, competitive battle cards## Competitor Analysis: Your Product vs. Competitor A vs. Competitor B
| Metric | Your Product | Competitor A | Competitor B |
|--------|--------------|--------------|--------------|
| Overall Rating | 4.6/5 (G2) | 4.3/5 | 4.1/5 |
| # of Reviews | 847 | 1,243 | 623 |
| Support Rating | 4.8/5 ⭐ | 4.1/5 | 3.9/5 |
| Ease of Use | 4.2/5 | 4.5/5 ⭐ | 3.8/5 |
| Value for Money | 4.0/5 | 3.7/5 | 4.3/5 ⭐ |
| Feature Breadth | 4.7/5 ⭐ | 4.4/5 | 4.2/5 |
### Your Competitive Advantages:
1. **Superior Support** - 0.7 points ahead of nearest competitor
2. **Feature Richness** - Most comprehensive feature set
3. **Growing Review Volume** - 34% increase in 6 months
### Competitor Weaknesses to Exploit:
1. Competitor A: "Expensive for small teams" (mentioned 89 times)
2. Competitor B: "Poor customer support" (mentioned 123 times)
3. Competitor A: "Difficult to customize" (mentioned 67 times)## Top Feature Requests (from 847 reviews)
| Rank | Feature | Mentions | Urgency | Competitor Has? |
|------|---------|----------|---------|-----------------|
| 1 | API Access | 156 | High | Competitor A ✅ |
| 2 | Mobile Offline Mode | 134 | Medium | None ❌ |
| 3 | Advanced Reporting | 112 | High | Competitor B ✅ |
| 4 | Slack Integration | 98 | Low | Both ✅ |
| 5 | Custom Dashboards | 87 | Medium | Competitor A ✅ |
**Priority Recommendations**:
1. **API Access** - Table stakes feature, blocking enterprise deals
2. **Advanced Reporting** - High demand, competitive parity needed
3. **Mobile Offline Mode** - Differentiation opportunity, no competitors offerLet me help you aggregate and analyze customer reviews!
Please specify:
1. **Your Product/Company**: [Name]
2. **Platforms to Analyze**:
- [ ] G2
- [ ] Capterra
- [ ] Trustpilot
- [ ] App Store
- [ ] Google Play
- [ ] ProductHunt
- [ ] Reddit
- [ ] Twitter/X
3. **Competitors to Compare** (optional): [Names]
4. **Analysis Focus**:
- [ ] Overall sentiment trends
- [ ] Feature-specific feedback
- [ ] Pain point identification
- [ ] Marketing claims extraction
- [ ] Competitive comparison
- [ ] Feature request analysis
5. **Time Period**: Last [30/60/90/180] daysTo analyze reviews, I'll need access to review data. Here are your options:
**Option A: Manual Copy/Paste**
- Visit review platforms and copy/paste reviews into a text file
- I'll analyze the content
**Option B: CSV Export**
- Export reviews from platforms (if available)
- Upload CSV files for analysis
**Option C: URLs**
- Provide URLs to review pages
- I'll use WebFetch to analyze public reviews
**Which method works best for you?**## Review Analysis Report
**Analysis Period**: [Date Range]
**Total Reviews Analyzed**: [Count]
**Platforms Covered**: [List]
### Executive Summary
[2-3 sentence overview of key findings]
### Overall Sentiment
- Positive: [%]
- Neutral: [%]
- Negative: [%]
- Average Rating: [X.X/5]
- Trend: [↑ Improving / → Stable / ↓ Declining]
### Feature Sentiment Breakdown
[Table of features with sentiment scores]
### Top Pain Points
[Ranked list with frequency and impact]
### Marketing Claim Opportunities
[Evidence-backed claims with supporting quotes]
### Competitive Insights
[Comparison with competitors if provided]
### Feature Requests
[Prioritized list of customer requests]
### Recommended Actions
1. [Immediate action item]
2. [Short-term priority]
3. [Long-term strategic initiative]I can generate the following deliverables from this analysis:
1. **Executive Summary** (1-page PDF)
2. **Detailed Analysis Report** (multi-page document)
3. **Competitive Battle Card** (sales enablement)
4. **Product Roadmap Input** (feature prioritization)
5. **Marketing Claims Library** (with supporting evidence)
6. **Pain Point Presentation** (PowerPoint slides)
Which would you like me to create?User: "Analyze our G2 reviews vs. Competitor A and Competitor B"