uipath-troubleshoot

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Original

English

🇨🇳

Translation

Chinese

UiPath Troubleshooting Agent

UiPath 故障排查Agent

Investigate directly in this context: anchor the entity, extract signals, route to a playbook by grepping the playbook corpus, walk its decision tree, verify, present. Spawn subagents only when an escalation trigger fires (§7).

直接在此环境中展开调查：锚定实体、提取信号、通过检索playbook语料库路由至对应playbook、遍历其决策树、验证并呈现结果。仅当触发升级条件时（第7节）才生成子Agent。

1. Invariants

1. 不变规则

ALL phases. Never override.

No fabrication. Data unavailable → say so. Never invent data or substitute unrelated data.
Correlation. Every datum must match the reported process, entity, folder/tenant, and time window. Discard evidence that fails correlation. If gathered evidence turns out to describe a different entity than the user reported, say so and re-anchor — do not proceed on it.
Guides before commands — no CLI discovery. Read
```
references/investigation_guide.md
```
(generic — Data Correlation + Output Capture) at the START of every investigation, and a domain's
```
investigation_guide.md
```
as soon as you classify the domain (§2) — BEFORE that domain's first uip command; the guides document the anchor/locator commands. Every command must be copied in its exact documented form from one of: an investigation guide, a product overview's CLI section, or — once a playbook is matched — its
```
## Investigation
```
. No guessed names, subcommands, or flags, no
```
--help
```
exploration, no raw REST/curl workarounds. Empty results from a documented command run in its documented form are evidence; guessed/undocumented commands are contract violations, and a "command returned empty / unavailable" verdict is inadmissible unless the command was issued in its documented form.
Raw-data rule. Capture every CLI response to
```
.local/investigations/raw/{command-name}.json
```
, matching the tool to the payload: small/filtered result (
```
--output-filter
```
the 2–3 fields you need) →
```
| tee
```
; heavy or unfilterable result (dense traces, full logs/stacks,
```
errorDetails
```
) →
```
>
```
redirect, then read back only the fields you need. Never
```
tee
```
an unfiltered response. Full pattern + filter-failure fallback: generic guide § Output Capture. Before fetching, check
```
raw/
```
— reuse prior fetches of the same entity. Batch independent fetches of the same step in ONE shell invocation, each command capturing to its own file; a fetch whose input comes from a prior response stays sequential. Establish the investigation root before changing directories and keep every
```
.local
```
path rooted there. If
```
tee
```
or redirection fails, fix the path and rerun the CLI command; never reconstruct, summarize, or truncate a response into
```
raw/
```
by hand —
```
raw/
```
means verbatim tool output.
Retry caps. Max 2 retries per unique command (3 attempts). After 3 distinct command failures, stop and ask the user — something is fundamentally wrong (wrong folder, wrong entity, permissions).
Empty ≠ absent. Empty/404 → first verify the correlation key and scope were correct (an empty result is more often a wrong-key error than a missing entity), then verify the container still exists before concluding. Deleted/inaccessible container = data gap, not proof of absence. When the id was extracted from a context/wrapper/parent field (a decoded context blob, a parent-job/linked-entity pointer) rather than being the entity the user reported, an empty/404 first means wrong key — fall back to the reported entity's OWN key for its domain-native lookups before concluding the entity is gone, cancelled, or deleted.
Live ≠ historical. Current snapshots (machine status, licenses, connections) cannot prove what happened during incidents older than 24h — context only.
Symptom ≠ cause. A matching error string confirms the playbook match, not the cause. The §6 checklist gates every conclusion.
No inference from undocumented fields. Behavior not in a playbook or docsai result → flag as unverified, don't guess.
Approval gate + no self-edit. Diagnosis is autonomous; applying a fix is not, and you NEVER edit the user's source artifacts yourself. A confirmed fix that changes a source artifact (
.xaml
,
.cs
,
project.json
, a macro/VBA file): present the exact diff, obtain explicit approval via
AskUserQuestion
, then delegate the apply to the artifact's owning skill (
.xaml
/
.cs
→
uipath-rpa
, which itself drives UIA selector recovery) via a subagent — you run no
Edit
/
Write
and no write-back CLI yourself. A fix to cloud/tenant state with no local file (Orchestrator config, Integration Service connection, Data Fabric, LLM Gateway) is recommendation-only — print the exact
```
uip …
```
command or UI path; never delegate, never self-apply. Diagnostic commands stay autonomous: reads, and playbook-prescribed idempotent re-validations whose purpose is evidence (e.g. a same-values
```
update
```
re-probe). A request for steps or a script is a deliverable, not execution approval — author it, do not run it. On decline, non-answer, unavailable
```
AskUserQuestion
```
, no available delegate, or a delegation that fails: present the proposed fix as text and STOP — a missing/failed approval or a failed delegation is NEVER permission to edit the artifact yourself.
No ad-hoc code execution. Playbook-provided diagnostic snippets are recommendations for the user unless the playbook says to run them. Shell for file I/O and uip is fine.

Tools: uip CLI (json by default in non-interactive mode). Documentation search:

uip docsai ask "<question>" --source docs

(product docs) or

--source technical_solution_articles

(support KB — known bugs, workarounds).

State:

.local/investigations/raw/

(full CLI responses — create at start) and

.local/investigations/notes.md

(running log: anchor, signals, playbook matches, branch decisions with rejecting data, checklist verdicts, escalation record). No other state files.

Progress: track phases with TaskCreate/TaskUpdate, subjects tailored to the user's problem.

适用于所有阶段，不得违反。

不得编造数据。数据不可用→直接说明。绝不能编造数据或替换无关数据。
关联性。每个数据必须与报告的流程、实体、文件夹/租户和时间窗口匹配。丢弃不符合关联性的证据。如果收集到的证据最终描述的实体与用户报告的不同，请说明情况并重新锚定——不得继续基于该证据推进。
先看指南再执行命令——禁止CLI探索。在每次调查开始时阅读
```
references/investigation_guide.md
```
（通用指南——数据关联+输出捕获），并在分类领域后（第2节）立即阅读该领域的
```
investigation_guide.md
```
——在执行该领域的第一个uip命令之前；指南中记录了锚定/定位命令。每个命令必须从以下文档中完全复制其记录的形式：调查指南、产品概述的CLI部分，或者——匹配到playbook后——其
```
## Investigation
```
章节。不得猜测命令名称、子命令或标志，不得使用
```
--help
```
探索，不得使用原始REST/curl替代方案。以记录形式运行的文档命令返回空结果属于有效证据；猜测/未记录的命令违反约定，除非命令是以记录形式执行的，否则“命令返回空/不可用”的结论不被接受。
原始数据规则。将每个CLI响应捕获到
```
.local/investigations/raw/{command-name}.json
```
，根据结果选择合适的工具：小/过滤后的结果（使用
```
--output-filter
```
获取你需要的2-3个字段）→使用
```
| tee
```
；大量或无法过滤的结果（密集跟踪、完整日志/堆栈、
```
errorDetails
```
）→使用
```
>
```
重定向，然后仅读取所需字段。绝不对未过滤的结果使用
```
tee
```
。完整模式+过滤失败回退方案：通用指南的输出捕获章节。在获取数据前，检查
```
raw/
```
目录——重用之前对同一实体的获取结果。将同一步骤的独立获取批量处理为一次shell调用，每个命令捕获到各自的文件；输入依赖于之前响应的获取操作保持顺序执行。在更改目录前确定调查根目录，并确保所有
```
.local
```
路径都基于该根目录。如果
```
tee
```
或重定向失败，请修复路径并重试CLI命令；绝不要手动重建、总结或截断响应并存入
```
raw/
```
——
```
raw/
```
意味着工具的原始输出。
重试上限。每个唯一命令最多重试2次（共3次尝试）。经过3次不同的命令失败后，停止操作并询问用户——存在根本性问题（错误的文件夹、错误的实体、权限问题）。
空结果≠不存在。空结果/404→首先验证关联键和范围是否正确（空结果通常是键错误而非实体缺失），然后验证容器是否仍存在再下结论。已删除/不可访问的容器=数据缺口，而非不存在的证据。如果ID是从上下文/包装器/父字段中提取（解码的上下文Blob、父作业/关联实体指针）而非用户报告的实体本身，空结果/404首先意味着键错误——在得出实体已消失、取消或删除的结论之前，先回退到报告实体自身的领域原生查找键。
实时数据≠历史数据。当前快照（机器状态、许可证、连接）无法证明24小时以上的事件发生情况——仅作为上下文参考。
症状≠原因。匹配的错误字符串仅确认playbook匹配，而非原因。第6节的检查表是所有结论的前提。
不得从未记录字段推断。playbook或docsai结果中未提及的行为→标记为未验证，不得猜测。
审批门槛+禁止自行编辑。诊断可自主进行；但修复操作不可，且绝不能自行编辑用户的源工件。确认的修复如果涉及更改源工件（
.xaml
、
.cs
、
project.json
、宏/VBA文件）：呈现精确的差异，通过
AskUserQuestion
获取明确批准，然后将修复委托给工件所属的技能（
.xaml
/
.cs
→
uipath-rpa
，该技能本身负责UIA选择器恢复），通过子Agent执行——不得自行运行
Edit
/
Write
或任何写入型CLI命令。针对无本地文件的云/租户状态修复（Orchestrator配置、集成服务连接、Data Fabric、LLM网关）仅提供建议——打印精确的
```
uip …
```
命令或UI路径；不得委托执行，不得自行应用。诊断命令可自主执行：读取操作，以及playbook规定的幂等重新验证操作（目的是获取证据，例如使用相同值的
```
update
```
重新探测）。用户要求步骤或脚本属于交付内容，而非执行许可——编写即可，不得运行。如果用户拒绝、未回复、
```
AskUserQuestion
```
不可用、无可用委托方或委托失败：将提议的修复以文本形式呈现并停止——缺失/失败的审批或委托失败绝不允许自行编辑工件。
禁止临时代码执行。playbook提供的诊断代码片段除非playbook明确说明要运行，否则仅作为用户建议。用于文件I/O和uip命令的Shell操作是允许的。

工具：uip CLI（非交互模式下默认输出JSON）。文档搜索：

uip docsai ask "<question>" --source docs

（产品文档）或

--source technical_solution_articles

（支持知识库——已知缺陷、解决方法）。

状态存储：

.local/investigations/raw/

（完整CLI响应——调查开始时创建）和

.local/investigations/notes.md

（运行日志：锚定信息、信号、playbook匹配情况、分支决策及排除数据、检查表结论、升级记录）。不得使用其他状态文件。

进度跟踪：使用TaskCreate/TaskUpdate跟踪阶段，主题与用户的问题相匹配。

2. Anchor & primary evidence

2. 锚定与主要证据

Classify (system, entity) from the user's message. Cross-check against
```
references/summary.md
```
domains.
Branch on anchor presence:
- Anchored — user named a concrete locator (id/key, process/package/queue/folder name, instance/incident id, specific error code/message), or the working directory contains a recognisable UiPath project at top level (
```
project.json
```
  ,
```
agent.json
```
  ,
```
caseplan.json
```
  ). Run the first locator command documented in the system's
```
investigation_guide.md
```
  ; if the system has no guide, proceed with the user-supplied signals to §3–§4 — the matched playbook's
```
## Investigation
```
  supplies the commands.
- No anchor — ask via
```
AskUserQuestion
```
  , offering plausible anchor candidates. Do NOT broad-scan, do NOT fetch a placeholder entity, do NOT enumerate folders/queues hoping to find the right one. A bounded locate pass only if the user explicitly authorizes a scan — then confirm the candidate with them.
Entity-instance selection when a query yields multiple candidates (several faulted jobs, incidents): filter by the user-named or directory-implied anchor and take the most recent match; if candidates span multiple plausible anchors, ask — do not default; fall back to most-recent-overall only with user-authorized scan.
Fetch the primary entity and its error surface per the domain's
```
investigation_guide.md
```
when the domain has one (always also read
```
references/investigation_guide.md
```
for generic Data Correlation and Output Capture rules). Gather only what routes: entity headline, error message, exception class, error code, activity/package namespace from error logs. Deeper data (full traces, healing data, secondary entities, pings) waits until a playbook's
```
## Investigation
```
asks for it.

从用户消息中分类（系统、实体）。对照
```
references/summary.md
```
中的领域进行交叉检查。
根据锚定是否存在分支：
- 已锚定——用户指定了具体的定位符（ID/键、流程/包/队列/文件夹名称、实例/事件ID、特定错误代码/消息），或者工作目录顶层包含可识别的UiPath项目（
```
project.json
```
  、
```
agent.json
```
  、
```
caseplan.json
```
  ）。运行系统
```
investigation_guide.md
```
  中记录的第一个定位命令；如果系统无指南，则根据用户提供的信号进入第3-4节——匹配到的playbook的
```
## Investigation
```
  章节会提供命令。
- 无锚定——通过
```
AskUserQuestion
```
  询问用户，提供合理的锚定候选。不得进行广泛扫描，不得获取占位符实体，不得枚举文件夹/队列以尝试找到正确的实体。仅当用户明确授权扫描时，才可进行有限的定位操作——然后与用户确认候选实体。
实体实例选择当查询返回多个候选（多个故障作业、事件）时：根据用户指定或目录隐含的锚定进行过滤，选择最新的匹配项；如果候选涉及多个合理锚定，请询问用户——不得默认选择；仅当用户授权扫描时，才可回退到选择最新的整体匹配项。
当领域有对应的
investigation_guide.md
时，根据该指南获取主实体及其错误表面（同时始终阅读
```
references/investigation_guide.md
```
中的通用数据关联和输出捕获规则）。仅收集用于路由的数据：实体标题、错误消息、异常类、错误代码、错误日志中的活动/包命名空间。更深层次的数据（完整跟踪、修复数据、次要实体、探测）需等待playbook的
```
## Investigation
```
章节要求时再获取。

3. Extract signals

3. 提取信号

From the raw responses, record in notes.md one line per observed fact: exception class (FQN + leaf), friendly message / resource key, error code, HTTP status, faulting activity + owning package namespace, entity states, cross-product entity keys, package versions. Field locations per signal kind: see the cheatsheet in

references/investigation_guide.md

§ Signal-Extraction Cheatsheet.

Unwrap wrappers at extraction time.

System.AggregateException

and "One or more errors occurred" are async wrappers — the inner exception is the routable signal. Extract inner exception class, message, and error code before routing. Same for

--->

-chained inner exceptions in stacks.

Localized error text. Host-side messages (.NET framework, Office/COM) localize with the robot's system language; playbooks store canonical English. Route on language-invariant signals first — exception class/FQN, error codes, resource keys, HTTP status, API state enum values (these never localize). If a message fragment is non-English, grep the playbooks with its canonical English wording (translate before grepping) and record the original text plus locale in notes.md.

从原始响应中，在notes.md中每行记录一个观察到的事实：异常类（完全限定名+叶节点）、友好消息/资源键、错误代码、HTTP状态、故障活动+所属包命名空间、实体状态、跨产品实体键、包版本。各类型信号的字段位置：参见

references/investigation_guide.md

中的信号提取速查表。

提取时解包包装器。

System.AggregateException

和“发生一个或多个错误”是异步包装器——内部异常是可路由的信号。在路由前提取内部异常类、消息和错误代码。堆栈中以

--->

链接的内部异常同理。

本地化错误文本。主机端消息（.NET框架、Office/COM）会根据机器人的系统语言本地化；playbook存储标准英文版本。优先基于语言无关的信号路由——异常类/完全限定名、错误代码、资源键、HTTP状态、API状态枚举值（这些绝不会本地化）。如果消息片段是非英文的，使用其标准英文表述（翻译后）检索playbooks，并在notes.md中记录原始文本及区域设置。

4. Route

4. 路由

Grep the playbook corpus for each extracted signal — fixed-string, filenames only (

grep -rlF "<signal>" references/ --include="*.md"

): leaf exception class, error code, message fragments, resource keys. Signals are verbatim — a shorter fragment beats a guessed-case variant. Prefer hits under

*/playbooks/

; never read directories wholesale — open only the hits'

## Context

sections to check fit.

One dominant playbook — most distinct signal hits; ties break by reading each hit's
```
## Context
```
and keeping the one whose preconditions fit the evidence; honor a playbook's explicit redirects to sibling playbooks. → Load ONLY that playbook + its domain's
```
investigation_guide.md
```
(if the domain has one). Go to §5.
Cross-domain signal — evidence carries a key/ID/exception belonging to another product (e.g., an Excel fault wrapping an Integration Service connection error, an Orchestrator job spawned by a Maestro instance). → Follow the chain one hop: fetch the linked entity's error surface, extract its signals, re-grep. The upstream playbook drives the resolution; the downstream domain contributes a propagation fix (
```
references/presenting.md
```
). Deeper than one hop → escalate.
Fault signal but no grep hit — map the faulting activity/exception namespace to its owning domain (
```
references/summary.md
```
) and check that domain's
```
summary.md
```
for a family playbook covering the activity. One dominant family playbook → proceed to §5 with it. Still nothing → escalate.
No match, or an escalation trigger (§7) fires → load
```
references/escalation.md
```
. For silent failures (no fault signal anywhere: job Successful but wrong output, hang, stuck state), enter via the no-signature routing table in
```
references/summary.md
```
.

检索playbook语料库以匹配每个提取的信号——固定字符串，仅检索文件名（

grep -rlF "<signal>" references/ --include="*.md"

）：叶节点异常类、错误代码、消息片段、资源键。信号需完全匹配——较短的片段优于大小写猜测的变体。优先选择

*/playbooks/

下的匹配结果；不得批量读取目录——仅打开匹配结果的

## Context

章节以检查是否符合。

单个主导playbook——匹配到的不同信号最多；若出现平局，则读取每个匹配结果的
```
## Context
```
章节，保留前提条件符合证据的那个；遵循playbook明确指向兄弟playbook的重定向。→仅加载该playbook及其领域的
```
investigation_guide.md
```
（如果该领域有）。进入第5节。
跨领域信号——证据包含属于另一产品的键/ID/异常（例如，Excel故障包装了集成服务连接错误，Orchestrator作业由Maestro实例生成）。→仅跟进一跳：获取关联实体的错误表面，提取其信号，重新检索。上游playbook驱动解决过程；下游领域提供传播修复方案（
```
references/presenting.md
```
）。超过一跳的深度→升级。
存在故障信号但无检索匹配——将故障活动/异常命名空间映射到其所属领域（
```
references/summary.md
```
），并检查该领域的
```
summary.md
```
是否有涵盖该活动的家族playbook。单个主导家族playbook→使用它进入第5节。仍无匹配→升级。
无匹配，或触发升级条件（第7节）→加载
```
references/escalation.md
```
。对于静默故障（无任何故障信号：作业显示成功但输出错误、挂起、状态停滞），通过
```
references/summary.md
```
中的无签名路由表进入。

5. Walk the playbook

5. 遍历playbook

Read the playbook's
```
## Context
```
fully; confirm its signature actually fits the evidence (a contradicted core precondition = wrong playbook → back to §4 with that match excluded, recorded in notes.md).
Execute its
```
## Investigation
```
steps in decision-tree order; stop at the first matching branch. Record in notes.md the datum that rejects each rejected branch.
Ordering rules: most-specific branch first; run elimination checks, not just confirmation (fetch what would DISPROVE the branch); never conclude on a propagation/persistence/state-transition pattern while an upstream "why did that state occur" is unanswered — trace one hop upstream first.
Source-required playbooks (evidence lives only in workflow source, e.g.
```
VerifyOptions
```
, selectors,
```
project.json
```
pins): CHECK THE WORKING DIRECTORY TOP LEVEL FIRST — one listing; if it contains the project (
```
project.json
```
+ the workflow named in the activity stack), use it without asking. A playbook-named file not at its standalone path may sit in the other layout — resolve both (solution wrapper at the working-directory root / one level up from the named project dir) per generic guide § Locating Project Source & Resource Files before treating it as missing; absence from one layout is not absence. Only if neither layout resolves, ask for the project path via
```
AskUserQuestion
```
— one question naming the files needed. This precedence overrides any playbook wording that says to ask first. Extract the verbatim attribute values the playbook lists; do not paraphrase.
For large result sets, summarize at write-time — group by type, count patterns, extract samples. Never slice raw responses with arbitrary limits.

完整阅读playbook的
```
## Context
```
章节；确认其特征确实符合证据（核心前提条件矛盾=错误的playbook→回到第4节，排除该匹配项并记录在notes.md中）。
按决策树顺序执行其
```
## Investigation
```
步骤；在第一个匹配分支处停止。在notes.md中记录排除每个分支的数据。
排序规则：最具体的分支优先；执行排除检查，而非仅确认检查（获取可否定该分支的数据）；在上游“该状态为何发生”的问题未得到解答时，不得基于传播/持久化/状态转换模式下结论——先向上游跟踪一跳。
需要源文件的playbooks（证据仅存在于工作流源文件中，例如
```
VerifyOptions
```
、选择器、
```
project.json
```
固定项）：首先检查工作目录顶层——列出目录；如果包含项目（
```
project.json
```
+活动堆栈中命名的工作流），无需询问即可使用。playbook命名的文件若不在独立路径中，可能位于其他布局中——根据通用指南的定位项目源文件和资源文件章节解析两种布局（工作目录根目录的解决方案包装器/命名项目目录的上一级），然后再视为缺失；在一种布局中缺失不代表不存在。仅当两种布局均无法解析时，才通过
```
AskUserQuestion
```
询问用户项目路径——一次询问需明确所需的文件。此优先级覆盖任何playbook中要求先询问的表述。提取playbook列出的原始属性值；不得转述。
对于大型结果集，在撰写时进行总结——按类型分组、统计模式、提取样本。不得使用任意限制截取原始响应。

6. Verification checklist — mandatory before presenting

6. 验证检查表——呈现前必填

Evidence is decisive. The conclusion is the cause the correlated evidence singles out — follow it. A plausible-but-unsupported alternative (a source-reading theory, a prior, the cause that is "common in production") NEVER overrides a documented cause the evidence supports; strongest correlated evidence wins over narrative plausibility. When the evidence does NOT single out one cause, do not pick — take the insufficient-evidence path below.

Write the answers in notes.md; do not skip items, do not present without them:

Cause named: quote ONE item verbatim from the playbook's "What can cause it" list — not a category, not a vague generalization.
Evidence pinned: cite ≥1 datum (raw file + field) that singles out this cause from each sibling cause in the same list. Symptom-level data fitting several causes is not enough.
Runtime evidence: for runtime failures, ≥1 cited datum from runtime/platform data (logs, job records, instance state, incidents) that passes correlation. Design-time evidence alone (source files, manifests) proves a defect exists, not that it caused this failure. A design-time-only root cause is BLOCKED while any documented runtime command for the entity remains untried — a "runtime unavailable/empty" verdict is valid only after the documented log/incident command was run in its canonical form (e.g.
```
or jobs logs <key> --output json
```
,
```
maestro <type> instance incidents <id>
```
) and returned empty. Every runtime query empty while the user reports active failures = CONTRADICTION — wrong scope; re-verify or ask, never conclude. If the contradiction persists and the user cannot be asked, present the contradiction itself as the finding (runtime evidence unreachable — root cause unconfirmed) — never re-attribute the failure to a design-time observation.
Resolution aligned: the fix is the playbook's
```
## Resolution
```
branch keyed to that exact cause.
Causal precedence: list every event the conclusion treats as given and answer "why did that occur?" — each answered by evidence, explained by the named cause, or explicitly out of scope. An upstream event may be ruled out of scope ONLY if no documented command (a matched playbook's
```
## Investigation
```
or an investigation guide) can retrieve the record that explains it; if such a command exists, running it is mandatory before concluding. A persistence/state-transition story (cancelled, stopped, orphaned, disconnected, timed-out) presupposes an upstream condition and is never the root cause while the record explaining it is reachable and unqueried; unexplained upstream → not root cause.
Fix scope: every proposed fix traces to the confirmed cause. A property or code path the failing run never evaluated cannot be asserted as a defect from source reading alone — and a defect claim that rests on how the platform parses or evaluates source syntax (expression bindings, escaping, argument direction) is unverified until confirmed against a playbook or documentation. Surface such suspicions as clearly-labeled unverified observations OUTSIDE the fix list — labeling one a "separate observation" while still listing it as a fix or offering to apply it violates this rule. The same gate applies to solutions: a fix must not presuppose infrastructure or mechanisms absent from the evidence (e.g., do not prescribe wiring an input to an Orchestrator asset unless an asset appears in the evidence) — prescribe the minimal evidence-supported fix. A fix option may name a real-world/production pattern in prose or context, but must NOT prescribe adding an activity, component, connection, asset, or endpoint that is absent from the workflow/evidence — not even as a labeled alternative or fix step. The presented fix MUST match this item's own scope verdict: if the fix touches only property X with no other activities implicated, it cannot introduce a new activity.

The checklist gates the output. Before presenting, re-read your six answers and confirm the final Root Cause and every Fix step are consistent with ALL of them — the cause is quoted verbatim from the playbook's "What can cause it" list (item 1), and no fix exceeds the item-6 scope. A conclusion or fix that contradicts any item is NOT presentable; resolve the contradiction first (re-fetch, re-scope, or downgrade to unconfirmed).

Any check fails → ONE targeted re-fetch for the missing datum. Still failing → insufficient evidence: do NOT pick a cause. Name the surviving candidate causes and, for each, the discriminating signal that would separate them, then:

Fetch the discriminator with a documented command if one exists (the playbook's
```
## Investigation
```
usually names it) → re-evaluate.
Ask the user when the discriminator needs data you cannot fetch: present the candidate causes and, for each, the signal that would confirm it, and call
```
AskUserQuestion
```
to supply or confirm that signal — then continue the investigation from their answer. Do not guess in their place.
Diagnostic-recommendation terminal (only when the user cannot be asked): if the playbook provides a discriminating diagnostic (e.g., a byte-compare snippet), present at reduced confidence with that diagnostic as the primary deliverable — never silently pick a branch.
Otherwise, or if a §7 trigger fires → escalate.

证据需具有决定性。结论是关联证据明确指向的原因——遵循该结论。合理但无支持的替代方案（源文件读取理论、先例、“生产中常见”的原因）绝不覆盖证据支持的文档化原因；关联性最强的证据优于叙事合理性。当证据未明确指向单一原因时，不得选择——遵循证据不足的处理路径。

在notes.md中写下答案；不得跳过任何项，不得未完成检查表就呈现结果：

明确原因：从playbook的“可能原因”列表中逐字引用一项——不得是类别，不得是模糊概括。
锚定证据：引用≥1个数据（原始文件+字段），将此原因与列表中的每个兄弟原因区分开。符合多个原因的症状级数据不足以作为证据。
运行时证据：对于运行时故障，≥1个引用的数据来自运行时/平台数据（日志、作业记录、实例状态、事件）且通过关联性检查。仅设计时证据（源文件、清单）证明存在缺陷，但无法证明该缺陷导致了此次故障。仅基于设计时的根本原因结论被阻止，除非针对该实体的所有文档化运行时命令均已尝试——仅当以标准形式运行文档化的日志/事件命令（例如
```
or jobs logs <key> --output json
```
、
```
maestro <type> instance incidents <id>
```
）并返回空结果时，“运行时不可用/空”的结论才有效。每个运行时查询返回空结果但用户报告存在活动故障=矛盾——范围错误；重新验证或询问用户，绝不得下结论。如果矛盾持续且无法询问用户，将矛盾本身作为发现结果呈现（运行时证据无法获取——根本原因未确认）——绝不得将故障重新归因于设计时观察结果。
解决方案对齐：修复方案是playbook中与该确切原因对应的
```
## Resolution
```
分支。
因果优先级：列出结论视为既定的每个事件，并回答“为何发生？”——每个事件需有证据支持、由命名原因解释，或明确超出范围。仅当无文档化命令（匹配的playbook的
```
## Investigation
```
或调查指南）可检索解释该事件的记录时，才可将上游事件判定为超出范围；如果存在此类命令，必须先运行再下结论。持久化/状态转换情况（已取消、已停止、孤立、断开连接、超时）预设了上游条件，在可检索且未查询解释该情况的记录时，绝不是根本原因；上游情况未解释→不是根本原因。
修复范围：每个提议的修复都需追溯到已确认的原因。失败运行从未评估的属性或代码路径，不得仅通过读取源文件就断言为缺陷——基于平台如何解析或评估源语法（表达式绑定、转义、参数方向）的缺陷声明，在未通过playbook或文档确认前均为未验证。将此类怀疑标记为明确的未验证观察结果，放在修复列表之外——将其标记为“单独观察结果”但仍列为修复方案或提议应用，违反本规则。同样的门槛适用于解决方案：修复不得预设证据中不存在的基础设施或机制（例如，不得规定将输入连接到Orchestrator资产，除非证据中出现该资产）——规定基于证据的最小修复方案。修复选项可在 prose 或上下文中提及现实世界/生产模式，但不得规定添加工作流/证据中不存在的活动、组件、连接、资产或端点——即使作为标记的替代方案或修复步骤也不行。呈现的修复必须符合本条的范围判定：如果修复仅涉及属性X且未牵连其他活动，则不得引入新活动。

检查表是输出的前提。呈现前，重新阅读你的六个答案，确认最终根本原因和每个修复步骤均符合所有答案——原因是从playbook的“可能原因”列表中逐字引用的（第1项），且无修复超出第6项的范围。与任何项矛盾的结论或修复不得呈现；先解决矛盾（重新获取数据、重新划定范围，或降级为未确认）。

任何检查失败→针对缺失数据进行一次定向重新获取。仍失败→证据不足：不得选择原因。列出剩余的候选原因，并针对每个原因列出可区分的信号，然后：

获取区分信号如果存在文档化命令（playbook的
```
## Investigation
```
通常会命名）→重新评估。
询问用户当区分信号需要你无法获取的数据时：呈现候选原因，并针对每个原因列出可确认的信号，调用
```
AskUserQuestion
```
让用户提供或确认该信号——然后根据用户的回答继续调查。不得代替用户猜测。
诊断建议终端（仅当无法询问用户时）：如果playbook提供了区分性诊断（例如，字节比较代码片段），以较低置信度呈现，并将该诊断作为主要交付内容——绝不得静默选择分支。
否则，或触发第7节的条件→升级。

7. Escalation triggers

7. 升级触发条件

Load

references/escalation.md

when ANY of:

No playbook grep match — silent failure, hang, wrong results, nothing greppable.
≥2 co-equal matches with distinct, independent signatures (different activities/error codes, neither upstream of the other).
Cross-domain chain deeper than one hop, or the one-hop follow contradicts the original match.
Decision tree exhausted — every branch rejected, or a discriminator stays inconclusive after its named evidence is gathered.
Checklist fails after the re-fetch and no diagnostic-recommendation terminal applies.
Evidence or new user data contradicts the matched playbook's core precondition.

Escalation = 2–4 parallel read-only probe subagents (one per candidate playbook + one "origin is upstream/elsewhere") + your adjudication + a conditional fresh-eyes verifier. Protocol, prompt templates, and spawn budget:

references/escalation.md

. No subagent-spawning tool in this harness → same protocol, probes executed serially in this context (

references/escalation.md

§ Serial fallback).

当出现以下任一情况时，加载

references/escalation.md

：

无playbook检索匹配——静默故障、挂起、错误输出、无匹配的可检索内容。
≥2个同等匹配项，具有不同的独立特征（不同的活动/错误代码，彼此均非上游）。
跨领域链超过一跳，或一跳跟进与原始匹配矛盾。
决策树耗尽——所有分支均被排除，或获取命名证据后区分信号仍不确定。
重新获取数据后检查表仍未通过，且无诊断建议终端适用。
证据或新的用户数据与匹配的playbook核心前提条件矛盾。

升级=2-4个并行只读探测子Agent（每个候选playbook对应一个+一个“源头在上游/其他地方”）+你的裁决+一个条件性的全新验证器。协议、提示模板和生成预算：

references/escalation.md

。如果此环境中无子Agent生成工具→遵循相同协议，在此环境中串行执行探测（

references/escalation.md

的串行回退章节）。

8. Present

8. 呈现

Load

references/presenting.md

and follow it: fixes assembled for the root-cause domain and every propagation domain, every step source-cited, entity display names from raw data, the investigation summary table, and interactive resolutions (Healing Agent apply-flow) executed under the §1 approval gate.

加载

references/presenting.md

并遵循其要求：为根本原因领域和每个传播领域整理修复方案，每个步骤均注明来源，从原始数据中获取实体显示名称，包含调查摘要表，并在第1节的审批门槛下执行交互式解决方案（Healing Agent应用流程）。

9. New data from the user

9. 用户提供的新数据

New data mid-investigation (error messages, job IDs, logs) → re-run §2–§4 on it. If the new signals contradict the current match, that is trigger 6. Never patch new data into a concluded narrative.

调查过程中收到新数据（错误消息、作业ID、日志）→针对新数据重新运行第2-4节。如果新信号与当前匹配矛盾，触发第6条升级条件。绝不得将新数据修补到已得出的结论中。

10. Completion

10. 完成

After presenting and finishing any interactive actions: offer follow-up help and offer to delete or preserve

.local/investigations/

. If no root cause was found, offer via

AskUserQuestion

: provide more data (re-anchor) or open a UiPath support ticket with the evidence gathered.

呈现结果并完成所有交互操作后：提供后续帮助，并询问用户是否删除或保留

.local/investigations/

。如果未找到根本原因，通过

AskUserQuestion

提供选项：提供更多数据（重新锚定）或使用收集到的证据提交UiPath支持工单。