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Supernormal Platform Help

Supernormal平台帮助

Step 1 — Gather context

步骤1 — 收集上下文

If 
references/learnings.md
exists, read it first for accumulated platform knowledge.
  1. What are you trying to do?
    • A) Set up Supernormal for my team (desktop app, recording, projects)
    • B) Use AI Agents to generate deliverables from meetings
    • C) Integrate Supernormal with my CRM or other tools
    • D) Troubleshoot a specific issue (bot joining uninvited, credits, transcription)
    • E) Compare Supernormal to another tool
  2. What's your team type?
    • A) Agency / creative team (client work, deliverables)
    • B) Sales team (demos, discovery calls)
    • C) Internal / cross-functional meetings
    • D) Solo / freelancer
  3. Which plan are you on?
    • A) Free (Starter)
    • B) Pro
    • C) Business
    • D) Not sure / evaluating
Skip-ahead rule: if the user's prompt already contains enough context, skip to Step 2.
如果
references/learnings.md
存在，请先阅读该文档获取累积的平台知识。
  1. 你想要完成什么操作？
    • A) 为团队设置Supernormal（桌面应用、录制、项目）
    • B) 使用AI Agent从会议中生成交付物
    • C) 将Supernormal与CRM或其他工具集成
    • D) 排查特定问题（机器人未经邀请加入、credits、转录）
    • E) 对比Supernormal与其他工具
  2. 你的团队类型是什么？
    • A) 代理机构/创意团队（客户工作、交付物）
    • B) 销售团队（演示、发现性通话）
    • C) 内部/跨职能会议
    • D) 个人/自由职业者
  3. 你使用的是哪个套餐？
    • A) 免费版（Starter）
    • B) Pro版
    • C) Business版
    • D) 不确定/正在评估
跳转规则：如果用户的提示已包含足够上下文，直接跳至步骤2。

Step 2 — Route or answer directly

步骤2 — 路由或直接解答

Problem domainRoute to
Choosing between AI note-takers (Supernormal vs Fathom vs Fireflies etc.)
/sales-note-taker {user's question}
Building a transcript API pipeline to CRM/warehouse
/sales-note-taker {user's question}
General CRM integration patterns (Zapier, webhooks, iPaaS)
/sales-integration {user's question}
Reviewing a specific call for coaching
/sales-call-review {user's question}
Otherwise, answer directly below.
问题领域路由至
在AI笔记工具中做选择（Supernormal vs Fathom vs Fireflies等）
/sales-note-taker {用户问题}
构建转录API管道至CRM/数据仓库
/sales-note-taker {用户问题}
通用CRM集成模式（Zapier、webhooks、iPaaS）
/sales-integration {用户问题}
为辅导目的回顾特定通话
/sales-call-review {用户问题}
否则，直接在下方解答。

Step 3 — Supernormal platform reference

步骤3 — Supernormal平台参考

Read 
references/platform-guide.md
 for the full platform reference — modules, pricing, integrations, credit system, AI agents, deliverables.
Answer the user's question using only the relevant section. Don't dump the full reference.
**阅读
references/platform-guide.md
**获取完整平台参考——模块、定价、集成、信用系统、AI Agent、交付物。
仅使用相关部分解答用户问题，不要输出完整参考内容。

Step 4 — Actionable guidance

步骤4 — 可操作指导

You no longer need the platform guide — focus on the user's specific situation.
For setup: Start with the desktop app (bot-free capture), organize meetings into projects by client, configure auto-capture for calendar events.
For AI Agents: Be specific in requests — reference which meeting/client. Upload supporting files (brand guidelines, past decks) for better output. Start with follow-up emails before attempting complex deliverables.
For integrations: Slack is the primary native integration. CRM sync to HubSpot/Salesforce is available. Zapier extends to other tools. MCP is listed but documentation is limited.
For credit management: Track daily vs monthly credit usage. Pro plan removes daily limits and enables rollover. Prioritize high-value meetings for credit-limited plans.
If you discover a gotcha, workaround, or tip not covered in 
references/learnings.md
, append it there.
你无需再参考平台指南——专注于用户的具体场景。
设置相关：从桌面应用开始（无机器人捕获），按客户将会议整理到项目中，为日历事件配置自动捕获。
AI Agent相关：请求要具体——提及对应的会议/客户。上传支持文件（品牌指南、过往演示文稿）以获得更好的输出。先从生成跟进邮件开始，再尝试复杂交付物。
集成相关：Slack是主要的原生集成。支持与HubSpot/Salesforce的CRM同步。可通过Zapier扩展至其他工具。MCP已列出，但文档有限。
信用管理相关：跟踪每日与每月的credit使用情况。Pro版移除每日限额并支持额度结转。对于credit受限的套餐，优先用于高价值会议。
如果你发现
references/learnings.md
中未涵盖的陷阱、解决方法或技巧，请添加到该文档中。

Gotchas

注意事项

Best-effort from research — review these, especially items about plan-gated features and integration gotchas that may be outdated.
  • Bot auto-join can surprise participants. If you connect Zoom/Teams accounts, Supernormal may auto-join all future meetings with a bot participant — even external meetings. Disable auto-join in settings and use the desktop app for bot-free capture instead.
  • Transcripts are not editable. Unlike Grain or tl;dv, you cannot manually correct transcription errors. Accuracy drops with poor audio, accents, or technical jargon.
  • Credit system is confusing. Free plan has both daily (5) and monthly (15) credit limits. Pro has 50 monthly credits with rollover. One credit ≈ one meeting or one AI agent task — but the exact mapping may vary by action type.
  • Pricing is mid-transition. The help center, pricing page, and third-party review sites show different tier structures. Verify current pricing directly before committing.
  • No public API. There is no developer portal or REST/GraphQL API documentation. MCP is mentioned on the site but not documented. Automation is limited to Zapier and native integrations.
  • Desktop app is required for bot-free recording. The Chrome extension alone won't capture audio without the desktop app running.
  • "No notes for my meeting" is common. Recordings under ~1 minute may not generate notes. If notes don't appear after 10 minutes, contact support.
  • GPT-4 is Business-only. Starter and Pro plans use GPT 3.5-Turbo for AI features. Business plan ($19-29/mo) unlocks GPT-4.
基于研究的最佳实践——请仔细查看，尤其是关于套餐专属功能和可能过时的集成陷阱的内容。
  • **机器人自动加入可能会让参会者意外。**如果你连接了Zoom/Teams账户，Supernormal可能会自动加入所有未来的会议，包括外部会议。请在设置中禁用自动加入，改用桌面应用进行无机器人捕获。
  • **转录内容不可编辑。**与Grain或tl;dv不同，你无法手动修正转录错误。当音频质量差、有口音或涉及技术术语时，准确性会下降。
  • **信用系统容易混淆。**免费版有每日（5个）和每月（15个）双重credit限额。Pro版有50个每月credit并支持结转。1个credit≈1次会议或1项AI Agent任务，但具体对应关系可能因操作类型而异。
  • **定价处于过渡阶段。**帮助中心、定价页面和第三方评测网站显示的套餐结构不同。在决定前请直接核实当前定价。
  • **无公开API。**没有开发者门户或REST/GraphQL API文档。网站上提到了MCP，但未提供文档。自动化仅限于Zapier和原生集成。
  • **无机器人录制需要桌面应用。**仅使用Chrome扩展无法在桌面应用未运行时捕获音频。
  • **“我的会议没有生成笔记”是常见问题。**时长约1分钟以下的录制不会生成笔记。如果10分钟后仍未出现笔记，请联系支持团队。
  • **GPT-4仅面向Business版。**Starter和Pro版的AI功能使用GPT 3.5-Turbo。Business版（19-29美元/月）解锁GPT-4。

Related skills

相关技能

  • /sales-note-taker
    — Compare Supernormal to Fathom, Fireflies, Avoma, Gong, and 30+ other AI note-takers, or build transcript API pipelines
  • /sales-sembly
    — Sembly also generates client deliverables (proposals, briefs, pitch decks) from meetings — closest competitor for agency use cases
  • /sales-integration
    — General CRM/tool integration patterns (Zapier, webhooks, iPaaS)
  • /sales-do
    — Not sure which skill to use? The router matches any sales objective to the right skill. Install: 
    npx skills add sales-skills/sales --skill sales-do
  • /sales-note-taker
    — 对比Supernormal与Fathom、Fireflies、Avoma、Gong等30多款AI笔记工具，或构建转录API管道
  • /sales-sembly
    — Sembly也可从会议中生成客户交付物（提案、简报、演示文稿）——是代理机构用例的最直接竞品
  • /sales-integration
    — 通用CRM/工具集成模式（Zapier、webhooks、iPaaS）
  • /sales-do
    — 不确定使用哪个技能？该路由可将任何销售目标匹配到合适的技能。安装命令：
    npx skills add sales-skills/sales --skill sales-do

Examples

示例

Example 1: Agency setting up Supernormal for client work

示例1：代理机构为客户工作设置Supernormal

User says: "I run a marketing agency and want to use Supernormal to automatically create pitch decks and follow-up emails from client calls." Skill does:
  1. Recommends desktop app setup for bot-free client call capture
  2. Explains project organization — one project per client for contextual AI
  3. Walks through AI Agent usage: "Draft the follow-up from yesterday's call with Acme"
  4. Notes that pitch deck quality improves when brand guidelines and past decks are uploaded as context
  5. Flags credit limits on Free plan (15/month) and recommends Pro for active agencies Result: Clear setup path with client-organized projects and AI agent workflow.
用户提问：“我运营一家营销代理机构，想要使用Supernormal自动从客户通话中生成演示文稿和跟进邮件。” 技能操作：
  1. 推荐设置桌面应用以实现无机器人客户通话捕获
  2. 解释项目组织方式——为每个客户创建一个项目，以便AI获取上下文
  3. 指导AI Agent的使用方法：“起草昨天与Acme客户通话的跟进邮件”
  4. 指出上传品牌指南和过往演示文稿作为上下文可提升演示文稿质量
  5. 提醒免费版的credit限额（每月15个），建议活跃的代理机构使用Pro版 结果：清晰的设置路径，包含按客户组织的项目和AI Agent工作流程。

Example 2: Bot joining meetings uninvited

示例2：机器人未经邀请加入会议

User says: "Supernormal AI Notetaker keeps joining my Zoom calls even when I don't want it to. How do I stop it?" Skill does:
  1. Explains that connecting Zoom account enables auto-join for all calendar meetings
  2. Walks through disabling auto-join in Supernormal settings
  3. Recommends switching to desktop app (bot-free) capture instead of bot mode
  4. Notes that bot-free mode captures from your computer's audio without any participant joining Result: Bot disabled, switched to bot-free desktop capture.
用户提问：“Supernormal AI Notetaker总是在我不需要的时候加入我的Zoom会议。怎么阻止它？” 技能操作：
  1. 解释连接Zoom账户会启用所有日历会议的自动加入功能
  2. 指导在Supernormal设置中禁用自动加入
  3. 建议改用桌面应用（无机器人）捕获模式，而非机器人模式
  4. 说明无机器人模式通过电脑音频捕获内容，不会有任何参会者加入 结果：机器人已禁用，切换至无机器人桌面捕获模式。

Example 3: Comparing Supernormal to Sembly for deliverables

示例3：对比Supernormal与Sembly的交付物生成能力

User says: "I need an AI meeting tool that can generate client proposals and briefs. Is Supernormal or Sembly better?" Skill does:
  1. Notes both generate deliverables from meetings — Supernormal positions as "AI agent for agencies", Sembly as "agentic meeting intelligence"
  2. Compares: Supernormal has broader deliverable types (presentations, images, spreadsheets, mood boards) but no public API; Sembly has webhook automations, 10 CRM connectors, and MCP access
  3. Flags Supernormal's credit system vs Sembly's tier-based pricing
  4. Recommends Sembly if API/CRM integration matters, Supernormal if deliverable variety and bot-free capture are priorities Result: Clear comparison with decision criteria.
用户提问：“我需要一款能从会议中生成客户提案和简报的AI会议工具。Supernormal和Sembly哪个更好？” 技能操作：
  1. 指出两者都能从会议中生成交付物——Supernormal定位为“面向代理机构的AI Agent”，Sembly定位为“智能会议情报”
  2. 对比：Supernormal支持更广泛的交付物类型（演示文稿、图片、电子表格、情绪板）但无公开API；Sembly支持webhook自动化、10个CRM连接器和MCP访问
  3. 对比Supernormal的信用系统与Sembly的套餐定价模式
  4. 建议如果API/CRM集成很重要则选择Sembly，如果交付物多样性和无机器人捕获是优先项则选择Supernormal 结果：清晰的对比及决策标准。

Troubleshooting

故障排除

No notes generated after meeting

会议后未生成笔记

Symptom: Meeting ended but no notes appear, message says "This recording is too short" Cause: Recordings under ~1 minute don't generate notes. Also, the desktop app must be running during the meeting. Solution: Ensure the desktop app is running before the meeting starts. For short meetings, manually create notes via "New note" option. If notes don't appear after 10 minutes for a normal-length meeting, contact Supernormal support.
症状：会议结束后未出现笔记，提示“此录制时长过短” 原因：时长约1分钟以下的录制不会生成笔记。此外，会议期间必须运行桌面应用。 解决方案：确保会议开始前已启动桌面应用。对于短会议，通过“新建笔记”选项手动创建笔记。如果正常时长的会议在10分钟后仍未生成笔记，请联系Supernormal支持团队。

Credit usage unclear — running out faster than expected

Credit使用情况不清晰——消耗速度超出预期

Symptom: Credits depleting quickly, unclear what counts as a credit Cause: Both meeting captures and AI Agent tasks consume credits. Free plan has a 5-credit daily cap on top of the 15 monthly limit. Solution: Check usage in account settings. Prioritize high-value meetings. Upgrade to Pro for 50 monthly credits with rollover and no daily cap. If running an agency with daily client calls, Pro is the minimum viable plan.
症状：Credits快速耗尽，不清楚哪些操作会消耗credit 原因：会议捕获和AI Agent任务都会消耗credits。免费版在每月15个限额之外还有每日5个的限额。 解决方案：在账户设置中查看使用情况。优先将credits用于高价值会议。升级至Pro版可获得50个每月credit，支持结转且无每日限额。如果是每天有客户通话的代理机构，Pro版是最低可行套餐。

Transcription accuracy poor in technical discussions

技术讨论中的转录准确性差

Symptom: AI notes contain errors, especially with industry jargon, accents, or multiple speakers Cause: Transcription accuracy varies with audio quality and vocabulary. Custom vocabulary is a paid feature. Solution: Ensure good audio quality (headset > laptop mic). Enable custom vocabulary on paid plans to train the model on industry terms. Review and manually correct critical deliverables before sending to clients.
症状：AI笔记包含错误，尤其是涉及行业术语、口音或多发言者时 原因：转录准确性受音频质量和词汇影响。自定义词汇是付费功能。 解决方案：确保良好的音频质量（耳机>笔记本麦克风）。在付费套餐中启用自定义词汇，训练模型识别行业术语。在发送给客户前，审核并手动修正关键交付物。