spark-recipe-shared-inbox-status

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Recipe: Shared Inbox Status

方案：共享收件箱状态

Review the health of one or more shared inboxes - open items, completed work, unassigned emails, and how assignments are distributed across team members.

Prerequisite: Read the

use-spark

base skill for command reference and filter syntax.

Access level required: read-only.

查看一个或多个共享收件箱的健康状况——已打开项目、已完成工作、未分配邮件，以及任务在团队成员间的分配情况。

前提条件： 阅读

use-spark

基础技能文档以获取命令参考和筛选语法。

所需访问权限： 只读。

Steps

步骤

Step 1: Discover shared inboxes

步骤1：发现共享收件箱

bash

spark accounts

Note each shared inbox address and the team it belongs to.

bash

spark accounts

记录每个共享收件箱的地址及其所属团队。

Step 2: Check open items

步骤2：检查已打开项目

For each shared inbox:

bash

spark emails shared@co.com:Inbox --filter "is:shared_inbox_open"

These are active items that still need attention.

针对每个共享收件箱执行：

bash

spark emails shared@co.com:Inbox --filter "is:shared_inbox_open"

这些是仍需处理的活跃项目。

Step 3: Check unassigned items

步骤3：检查未分配项目

bash

spark emails shared@co.com:Inbox --filter "assigned_to:unassigned"

Unassigned items are falling through the cracks - no one owns them yet.

bash

spark emails shared@co.com:Inbox --filter "assigned_to:unassigned"

未分配项目属于遗漏的工作——目前还没有负责人。

Step 4: Review per-member assignments

步骤4：查看按成员划分的任务分配

bash

spark team "Team Name"

The assignment summary shows how work is distributed. For a deeper look at a specific member's load:

bash

spark emails shared@co.com:Inbox --filter "assigned_to:alice@co.com"
spark emails shared@co.com:Inbox --filter "assigned_to:bob@co.com"

bash

spark team "Team Name"

任务分配摘要会展示工作的分布情况。如需深入查看特定成员的工作负载：

bash

spark emails shared@co.com:Inbox --filter "assigned_to:alice@co.com"
spark emails shared@co.com:Inbox --filter "assigned_to:bob@co.com"

Step 5: Check completed items

步骤5：检查已完成项目

bash

spark emails shared@co.com:Inbox --filter "is:shared_inbox_done"

Review recently completed items for a sense of throughput.

bash

spark emails shared@co.com:Inbox --filter "is:shared_inbox_done"

查看近期已完成的项目以了解工作处理量。

Step 6: Present the status

步骤6：呈现状态报告

Report per shared inbox:

Open: N items awaiting action
Unassigned: M items with no owner
Per member: assignment counts (flag anyone with significantly more or fewer)
Done: K items completed recently

If there are multiple shared inboxes, present each separately, then a combined summary.

针对每个共享收件箱提交报告：

已打开： N个待处理项目
未分配： M个无负责人的项目
按成员划分： 任务分配数量（标记任务量明显过多或过少的成员）
已完成： K个近期完成的项目

如果存在多个共享收件箱，请分别呈现每个收件箱的报告，再提供合并后的汇总。

Tips

小贴士

Run this daily for active shared inboxes, weekly for quieter ones.
Unassigned items are the most actionable finding - they represent work that nobody is looking at.
Combine per-member counts with
```
recipe-team-workload
```
for a fuller picture of who has bandwidth.
If a shared inbox has high open count but low unassigned count, work is distributed but not being closed - look for stale assignments.
Use
```
spark thread <id>
```
to read any item that looks stale or unusual.
For teams with multiple shared inboxes, the total unassigned count across all inboxes is the key metric.

对于活跃的共享收件箱，每日执行此操作；对于使用频率较低的收件箱，每周执行一次即可。
未分配项目是最需要处理的发现——它们代表着无人关注的工作。
将按成员划分的任务数量与
```
recipe-team-workload
```
结合使用，以更全面地了解团队成员的可用带宽。
如果某个共享收件箱的已打开项目数量较多但未分配项目数量较少，说明工作已分配但未完成——需检查是否存在停滞的任务。
使用
```
spark thread <id>
```
查看任何看起来停滞或异常的项目。
对于拥有多个共享收件箱的团队，所有收件箱的未分配项目总数是关键指标。