aws-support-case

Compare original and translation side by side

🇺🇸

Original

English

🇨🇳

Translation

Chinese

AWS Support Case Manager

Overview

概述

Manage AWS Support cases through CLI with intelligent features: auto-detect service/category when creating cases, translate Chinese to English for submissions, and display case communications in bilingual format (English original followed by Chinese translation).

通过CLI管理AWS Support案例，具备智能功能：创建案例时自动检测服务/分类，将中文内容翻译为英文提交，并以双语格式展示案例沟通内容（先显示英文原文，后附中文翻译）。

Prerequisites

前置条件

AWS CLI configured with default profile
AWS Support API access (requires Business or Enterprise Support plan for some features)
All commands must use
```
--region us-east-1
```
(Support API only available in this region)

已配置默认配置文件的AWS CLI
拥有AWS Support API访问权限（部分功能需要Business或Enterprise支持计划）
所有命令必须使用
```
--region us-east-1
```
（Support API仅在此区域可用）

Core Workflows

核心工作流

1. List Cases

1. 列出案例

List recent 2 weeks cases:

bash

aws support describe-cases \
  --region us-east-1 \
  --after-time "$(date -u -v-14d '+%Y-%m-%dT%H:%M:%SZ' 2>/dev/null || date -u -d '14 days ago' '+%Y-%m-%dT%H:%M:%SZ')" \
  --include-resolved-cases \
  --output json

List unresolved cases only:

bash

aws support describe-cases \
  --region us-east-1 \
  --no-include-resolved-cases \
  --output json

Display format: Present cases in a clear table with columns: Case ID | Subject | Status | Created | Severity

列出最近两周的案例：

bash

aws support describe-cases \
  --region us-east-1 \
  --after-time "$(date -u -v-14d '+%Y-%m-%dT%H:%M:%SZ' 2>/dev/null || date -u -d '14 days ago' '+%Y-%m-%dT%H:%M:%SZ')" \
  --include-resolved-cases \
  --output json

仅列出未解决案例：

bash

aws support describe-cases \
  --region us-east-1 \
  --no-include-resolved-cases \
  --output json

展示格式： 以清晰表格展示案例，列包括：案例ID | 主题 | 状态 | 创建时间 | 严重程度

2. View Case Details (Bilingual Display)

2. 查看案例详情（双语显示）

To view a case with communications:

bash

aws support describe-communications \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --output json

Bilingual Display Format: When displaying case communications, format each message as follows:

---
[Sender] | [Timestamp]
---

> Original English text line 1
> 中文翻译第一行

> Original English text line 2
> 中文翻译第二行

---

Translation guidelines:

Translate each sentence/paragraph, placing English original first with
```
>
```
prefix
Chinese translation immediately follows on the next line with
```
>
```
prefix
Preserve technical terms (service names, error codes, ARNs) without translation
Maintain formatting (bullet points, numbered lists) in both languages

如需查看包含沟通记录的案例：

bash

aws support describe-communications \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --output json

双语展示格式： 展示案例沟通内容时，每条消息格式如下：

---
[发送方] | [时间戳]
---

> 英文原文第一行
> 中文翻译第一行

> 英文原文第二行
> 中文翻译第二行

---

翻译准则：

逐句/逐段翻译，英文原文前缀为
```
>
```
中文翻译紧随其后，前缀同样为
```
>
```
保留技术术语（服务名称、错误代码、ARN）不翻译
保留两种语言的格式（项目符号、编号列表）

3. Create New Case

3. 创建新案例

Step 1: Query available services and categories

bash

aws support describe-services --region us-east-1 --output json

Step 2: Auto-detect service and category

Analyze the user's description (Chinese or English) to identify:

Service code: Match keywords to AWS services (e.g., "EC2实例" →
```
amazon-ec2
```
, "S3存储桶" →
```
amazon-s3
```
)
Category code: Match issue type (e.g., "性能慢" →
```
performance
```
, "无法连接" →
```
connectivity
```
, "配额提升" →
```
limits
```
)

Step 3: Translate and create

If user provides Chinese description:

Translate to professional, native English
Use technical AWS terminology appropriately
Keep specific identifiers (account IDs, resource ARNs, error codes) unchanged

bash

aws support create-case \
  --region us-east-1 \
  --subject "Translated English subject" \
  --communication-body "Translated English description with full details" \
  --service-code "detected-service" \
  --category-code "detected-category" \
  --severity-code "low|normal|high|urgent|critical" \
  --language "en"

Severity selection guide:

Severity	When to use
low	General questions, non-urgent inquiries
normal	Production system has minor issues
high	Production system significantly impaired
urgent	Production system severely impaired
critical	Production system down (Enterprise only)

步骤1：查询可用服务和分类

bash

aws support describe-services --region us-east-1 --output json

步骤2：自动检测服务和分类

分析用户提供的描述（中文或英文）以识别：

服务代码：将关键词匹配到AWS服务（例如："EC2实例" →
```
amazon-ec2
```
，"S3存储桶" →
```
amazon-s3
```
）
分类代码：匹配问题类型（例如："性能慢" →
```
performance
```
，"无法连接" →
```
connectivity
```
，"配额提升" →
```
limits
```
）

步骤3：翻译并创建案例

如果用户提供中文描述：

翻译为专业、地道的英文
恰当使用AWS技术术语
保留特定标识符（账户ID、资源ARN、错误代码）不变

bash

aws support create-case \
  --region us-east-1 \
  --subject "Translated English subject" \
  --communication-body "Translated English description with full details" \
  --service-code "detected-service" \
  --category-code "detected-category" \
  --severity-code "low|normal|high|urgent|critical" \
  --language "en"

严重程度选择指南：

严重程度代码	使用场景
low	一般性问题咨询、非紧急需求
normal	生产系统出现轻微问题
high	生产系统功能大幅受损
urgent	生产系统功能严重受损
critical	生产系统完全宕机（仅企业支持计划可用）

4. Reply to Case

4. 回复案例

Step 1: Translate if needed

If user provides Chinese reply, translate to professional English while preserving:

Technical details and identifiers
Specific error messages or logs
Resource names and ARNs

Step 2: Send reply

bash

aws support add-communication-to-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --communication-body "Translated English reply"

步骤1：按需翻译

如果用户提供中文回复，翻译为专业英文，同时保留：

技术细节和标识符
特定错误消息或日志
资源名称和ARN

步骤2：发送回复

bash

aws support add-communication-to-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --communication-body "Translated English reply"

5. Handle Attachments

5. 处理附件

Upload attachment:

bash

undefined

上传附件：

bash

undefined

First, base64 encode the file

首先，对文件进行base64编码

BASE64_DATA=$(base64 -i /path/to/file)

Add to attachment set

添加到附件集

aws support add-attachments-to-set
--region us-east-1
--attachments fileName="filename.ext",data="$BASE64_DATA"


This returns an `attachmentSetId` to use when replying:
```bash
aws support add-communication-to-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --communication-body "Please see the attached file" \
  --attachment-set-id "ATTACHMENT_SET_ID"

Download attachment:

bash

aws support describe-attachment \
  --region us-east-1 \
  --attachment-id "attachment-id"

aws support add-attachments-to-set
--region us-east-1
--attachments fileName="filename.ext",data="$BASE64_DATA"


此命令会返回一个`attachmentSetId`，用于回复案例时使用：
```bash
aws support add-communication-to-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX" \
  --communication-body "Please see the attached file" \
  --attachment-set-id "ATTACHMENT_SET_ID"

下载附件：

bash

aws support describe-attachment \
  --region us-east-1 \
  --attachment-id "attachment-id"

6. Close/Resolve Case

6. 关闭/解决案例

bash

aws support resolve-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX"

bash

aws support resolve-case \
  --region us-east-1 \
  --case-id "case-XXXXXXXX"

Service Detection Keywords

服务检测关键词

Keywords (CN/EN)	Service Code
EC2, 实例, 虚拟机	amazon-ec2
S3, 存储桶, 对象存储	amazon-s3
RDS, 数据库, MySQL, PostgreSQL	amazon-rds
Lambda, 函数, 无服务器	aws-lambda
VPC, 网络, 子网, 安全组	amazon-vpc
ECS, 容器, Docker	amazon-ecs
EKS, Kubernetes, K8s	amazon-eks
CloudFront, CDN, 分发	amazon-cloudfront
Route53, DNS, 域名	amazon-route53
IAM, 权限, 角色, 策略	aws-iam
账单, 费用, billing	aws-billing
账户, 账号, account	account-management

关键词（中/英）	服务代码
EC2, 实例, 虚拟机	amazon-ec2
S3, 存储桶, 对象存储	amazon-s3
RDS, 数据库, MySQL, PostgreSQL	amazon-rds
Lambda, 函数, 无服务器	aws-lambda
VPC, 网络, 子网, 安全组	amazon-vpc
ECS, 容器, Docker	amazon-ecs
EKS, Kubernetes, K8s	amazon-eks
CloudFront, CDN, 分发	amazon-cloudfront
Route53, DNS, 域名	amazon-route53
IAM, 权限, 角色, 策略	aws-iam
账单, 费用, billing	aws-billing
账户, 账号, account	account-management

Category Detection Keywords

分类检测关键词

Keywords (CN/EN)	Category Code
咨询, 指导, 如何, how to	general-guidance
慢, 性能, 延迟, performance, latency	performance
连接, 访问, 超时, connect, timeout	connectivity
安全, 漏洞, security	security
配置, 设置, configuration	configuration
限额, 配额, 提升, limit, quota	limits

关键词（中/英）	分类代码
咨询, 指导, 如何, how to	general-guidance
慢, 性能, 延迟, performance, latency	performance
连接, 访问, 超时, connect, timeout	connectivity
安全, 漏洞, security	security
配置, 设置, configuration	configuration
限额, 配额, 提升, limit, quota	limits

Resources

资源

Refer to

references/aws-support-cli-reference.md

for complete CLI command reference and additional options.

完整的CLI命令参考及其他选项，请参阅

references/aws-support-cli-reference.md

。