okx-ai-support

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🇺🇸

Original

English

🇨🇳

Translation

Chinese

OKX.AI Support — Customer Service Guidance

OKX.AI 支持服务 — 客户服务指南

Guidance-only skill. It returns a fixed Help Center walkthrough so the user can reach OKX.AI support. It runs entirely in the conversation layer: no CLI call, no network request, no wallet or credential access, no side effects.

仅提供指引的Skill。它返回固定的帮助中心操作流程，以便用户联系到OKX.AI支持团队。该Skill完全在对话层运行：无需调用CLI、无需网络请求、无需访问钱包或凭证、无任何副作用。

Instruction Priority

规则优先级

Tagged blocks indicate rule severity (higher wins on conflict):

<NEVER>
— Absolute prohibition.
<MUST>
— Mandatory step.

带标签的区块表示规则的优先级（优先级高的规则在冲突时生效）：

<NEVER>
— 绝对禁止。
<MUST>
— 必须执行的步骤。

When to use

使用场景

Trigger when the user's intent is to reach help or a human, e.g.:

Contact support / talk to a human / human agent / customer service
File a complaint / give feedback / report a problem
"Something is broken" / system error / system bug
Find the help center / FAQ / help docs / user guide

Matching is semantic, not literal: non-English phrasings that carry the same help/escalation intent should trigger this skill.

<NEVER> Do not trigger on business intents (swap / trade / check balance / send / prices / portfolio / sign tx). Those route to their own skills (e.g. okx-dex-swap, okx-agentic-wallet). When a support intent and a business intent co-occur, prefer this skill only when the user's primary ask is clearly help / escalation. </NEVER>

当用户意图为寻求帮助或联系人工时触发，例如：

联系客服/与人工沟通/联系人工客服/客户服务
提交投诉/提供反馈/报告问题
"系统出问题了"/系统错误/系统漏洞
查找帮助中心/FAQ/帮助文档/用户指南

匹配基于语义而非字面：任何表达寻求帮助/升级诉求的非英文表述都应触发该Skill。

<NEVER> 切勿因业务意图触发该Skill（如兑换/交易/查询余额/转账/价格/资产组合/签署交易）。这些场景应路由至对应的Skill（例如okx-dex-swap、okx-agentic-wallet）。当支持意图与业务意图同时存在时，仅当用户的核心诉求明确为寻求帮助/升级处理时，才优先使用该Skill。 </NEVER>

Response

响应要求

<MUST> Render the script below in the user's conversation language — translate every line. Keep these literal (do NOT translate): the URL `https://okx.ai.com`, the 🔗 emoji, the button text `Start Chat` and `Continue`, and the step numbers 1–5. </MUST>

You can get help through the OKX.AI Help Center:

🔗 OKX.AI Help Center: https://okx.ai.com

There you can:
* Chat with support online — talk in real time to report an issue or file a complaint

How to chat with support online:
1. Open https://okx.ai.com to go to the OKX.AI website
2. Click the support icon in the top-right navigation bar
3. In the chat window that appears, click Start Chat
4. Select your region, then click Continue
5. You're all set — you can start chatting right away

<NEVER> Do not invoke the onchainos CLI, fetch the URL, make any network request, or read/write wallet state for this skill. The script is static text; the only fixed reference is the Help Center URL `https://okx.ai.com`. </NEVER>

<MUST> 以下脚本需以用户对话语言呈现——逐行翻译。以下内容需保留原文（请勿翻译）：URL `https://okx.ai.com`、🔗表情符号、按钮文字`Start Chat`和`Continue`，以及步骤编号1–5。 </MUST>

您可以通过OKX.AI帮助中心获取帮助：

🔗 OKX.AI Help Center: https://okx.ai.com

在该平台您可以：
* 在线与客服聊天——实时沟通以报告问题或提交投诉

如何在线与客服聊天：
1. 打开https://okx.ai.com访问OKX.AI官网
2. 点击右上角导航栏中的支持图标
3. 在弹出的聊天窗口中，点击Start Chat
4. 选择您所在地区，然后点击Continue
5. 一切准备就绪——您可以立即开始聊天

<NEVER> 切勿为该Skill调用onchainos CLI、获取URL、发起任何网络请求，或读写钱包状态。脚本为静态文本；唯一固定引用为帮助中心URL `https://okx.ai.com`。 </NEVER>