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patient-communication

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Original

English
🇨🇳

Translation

Chinese

Patient Communication Skill

患者沟通技能

Writes patient-facing healthcare communications in plain, accessible language — targeting UK Grade 6 / US Grade 8 reading level.
WARNING: All patient communications must be reviewed and approved by a qualified healthcare professional before sending. This skill produces drafts only.
使用简洁易懂的语言撰写面向患者的医疗沟通文本——目标为英国6年级/美国8年级阅读水平。
警告：所有患者沟通文本在发送前必须由具备资质的医疗专业人员审核批准。本技能仅生成草稿。

Required Inputs

必填输入项

  • Communication type (appointment letter / results letter / discharge info / patient leaflet / consent info / health education)
  • Clinical context
  • Key messages (what the patient must understand and do)
  • Tone (reassuring / informative / urgent)
  • Specific instructions or next steps
  • Contact details for queries
  • 沟通类型（预约通知信 / 结果告知信 / 出院信息 / 患者手册 / 知情同意信息 / 健康教育内容）
  • 临床背景
  • 核心信息（患者必须理解和执行的内容）
  • 语气（安抚性 / 告知性 / 紧急性）
  • 具体指示或后续步骤
  • 咨询联系方式

Output Structure

输出结构

Type A: Patient Letter

A类：患者信件

[Date]
Dear [Patient name],
Re: [Clear subject line in bold]
[Opening paragraph: State clearly what this letter is about. No preamble.]
[Main content — short paragraphs, 2-3 sentences each. Bullet points for instructions. Bold anything the patient must do or remember.]
What happens next:
  • [Action 1 — specific with timeframe]
  • [Action 2]
If you have questions: Contact us at [phone] between [hours] or email [address].
If you feel unwell before your appointment, please [specific instruction].
Yours sincerely, [Name, Title, Department]
[日期]
亲爱的[患者姓名]：
事由：[加粗的清晰主题]
[开篇段落：明确说明信件主旨，无需铺垫。]
[主体内容——简短段落，每段2-3句。使用项目符号列出指示。患者必须执行或记住的内容加粗。]
后续安排：
  • [行动1——明确时间框架]
  • [行动2]
如有疑问： 请在[时间段]致电[电话号码]或发送邮件至[邮箱地址]联系我们。
若您在预约前感到不适，请[具体指示]。
此致，[姓名、职称、科室]

Type B: Patient Information Leaflet

B类：患者信息手册

[Plain language title]
What is [topic]? [2-3 plain English sentences. Explain technical terms immediately.]
Why has this been recommended for me? [Personalised clinical reason in patient terms]
What will happen? [Numbered step by step]
What are the benefits? [Honest statement]
What are the risks? [Common first, then rare but serious. Use frequencies: "About 1 in 10 people..." not "10% incidence"]
What should I do to prepare? [Specific instructions]
When should I contact someone? [Specific signs — not vague. "Temperature above 38C" not "if you feel unwell"]
[直白易懂的标题]
什么是[主题]？ [2-3句直白易懂的表述，专业术语需立即解释。]
为何推荐我接受此项？ [用患者易懂的语言说明个性化临床原因]
流程是怎样的？ [分步骤列出]
有哪些益处？ [如实说明]
有哪些风险？ [先列常见风险，再列罕见但严重的风险。使用频率表述：如“约每10人中1人会……”而非“发生率10%”]
我需要做哪些准备？ [具体指示]
何时需要联系他人？ [明确症状——避免模糊表述。如“体温超过38℃”而非“若感到不适”]

Type C: Test Results Letter

C类：检测结果告知信

Your [test name] results — [Normal / Abnormal] — stated in the FIRST sentence, never paragraph 3.
[What this means in plain English]
What happens next: [Clear next steps. If no action, say so explicitly.]
您的[检测项目]结果——[正常/异常]——需在第一句说明，绝不能放在第三段。
[用直白易懂的语言解释结果含义]
后续安排： [明确后续步骤。若无行动，需明确说明。]

Plain Language Rules (apply to all types)

直白语言规则（适用于所有类型）

  • Maximum 2 syllables per word where possible
  • Maximum 20 words per sentence
  • Active voice: "We will contact you" not "You will be contacted"
  • Spell out all acronyms on first use
  • No Latin: "twice daily" not "bd"
  • Use "you" and "we" throughout
  • Numbers as digits: "2 tablets" not "two tablets"
  • 尽可能使用单音节或双音节词汇
  • 每句最多20个单词
  • 使用主动语态：如“我们将联系您”而非“您将被联系”
  • 首字母缩写首次出现时需拼写全称
  • 避免使用拉丁语：如“每日两次”而非“bd”
  • 全程使用“您”和“我们”
  • 数字用阿拉伯数字：如“2片药片”而非“两片药片”

Example Trigger Phrases

示例触发语

  • "Write a patient letter about [topic]"
  • "Create a patient information leaflet for [procedure]"
  • "Write a plain English results letter for [test]"
  • “撰写一封关于[主题]的患者信件”
  • “为[手术/检查]创建一份患者信息手册”
  • “为[检测项目]撰写一封直白易懂的结果告知信”