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customer-learning-notes

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Chinese

Customer Learning Notes

客户学习笔记

Use this skill after customer conversations to turn raw notes into team-readable evidence. Good notes make it harder to misremember, overfit, or let one founder become the sole source of customer truth.
在客户对话结束后使用此 skill，将原始笔记转化为团队可读的证据。好的笔记能减少错误记忆、过拟合，以及让某一位创始人成为客户事实唯一来源的问题。

Source Traceability

来源可追溯性

Primary source: The Mom Test by Rob Fitzpatrick, especially chapter 8 and the conclusion. Guidance is paraphrased for this MIT repo; authoring notes used converted EPUB lines 3613-4445.
主要来源：《The Mom Test》，作者 Rob Fitzpatrick，尤其是第 8 章和结论部分。相关指导针对此 MIT repo 进行了转述；编写说明参考了已转换 EPUB 的第 3613-4445 行。

Signal Taxonomy

信号分类体系

Use these labels when synthesizing notes:
LabelMeaning
PainProblem, obstacle, annoyance, risk, or cost
GoalDesired outcome, job to be done, or priority
WorkaroundCurrent manual process, tool stack, hack, or substitute
MoneyBudget, cost, value, purchase process, or decision owner
PersonSpecific stakeholder, competitor, team, buyer, or intro lead
FeatureRequest, buying criterion, integration need, or implementation clue
EmotionStrong excitement, anger, embarrassment, fear, or skepticism
Follow-upPromise, task, intro, research item, or next step
整合笔记时使用以下标签：
标签含义
痛点问题、障碍、烦恼、风险或成本
目标期望结果、待完成的任务或优先事项
变通方案当前的人工流程、工具组合、临时做法或替代方案
资金预算、成本、价值、采购流程或决策者
人物特定利益相关者、竞争对手、团队、买家或介绍联系人
功能需求、采购标准、集成需求或实施线索
情绪强烈的兴奋、愤怒、尴尬、恐惧或怀疑
后续事项承诺、任务、介绍、研究事项或下一步行动

Synthesis Workflow

综合工作流

  1. Preserve concrete facts separately from interpretation.
  2. Pull out short, useful quotes only when they are needed for traceability, positioning, or internal alignment.
  3. Tag signals using the taxonomy above.
  4. Group evidence by segment, problem, workaround, budget, and commitment.
  5. Identify contradictions and mixed-segment noise.
  6. Update beliefs, risks, and the next three questions.
  7. Recommend whether to continue, narrow the segment, ask for commitments, or move to building/testing.
  1. 将具体事实与解读分开保存。
  2. 仅在有助于追溯、定位或内部对齐时，提取简短且有用的引述。
  3. 使用上述分类体系为信号添加标签。
  4. 按客群、问题、变通方案、预算和承诺对证据进行分组。
  5. 识别矛盾和客群混杂造成的噪声。
  6. 更新客户认知、风险和接下来的三个问题。
  7. 建议继续推进、缩小客群范围、请求客户承诺，或进入开发与测试阶段。

Confidence Levels

置信度等级

LevelUse When
HighRepeated behavior from a focused segment, with concrete cost or commitment.
MediumSpecific evidence from a few good-fit conversations.
LowOne-off quotes, mixed segments, opinions, or weakly anchored claims.
等级使用场景
高明确客群反复出现的行为，并有具体成本或承诺作为依据
中从几次高度匹配的对话中获得了具体证据
低单次引述、客群混杂、主观意见或依据薄弱的主张

Output Format

输出格式

markdown
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markdown
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Customer Learning Synthesis

客户学习综合

Source Notes

来源笔记

  • Conversations:
  • Segment:
  • Date range:
  • 对话：
  • 客群：
  • 日期范围：

Evidence

证据

SignalEvidenceSegmentConfidenceImplication
信号证据客群置信度启示

Belief Updates

认知更新

  • Stronger / weaker / new / rejected:
  • 更强 / 更弱 / 新增 / 已否定：

Decisions

决策

  • Product, segment, positioning, sales or access:
  • 产品、客群、定位、销售或准入：

Next 3 Questions

后续 3 个问题

  1. [Question]
  2. [Question]
  3. [Question]
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  1. [问题]
  2. [问题]
  3. [问题]
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Workflow

工作流

Use 
workflows/synthesize-conversation-notes.md
when the user provides raw notes, transcripts, call summaries, or interview excerpts.
当用户提供原始笔记、转录、通话摘要或访谈摘录时，使用 
workflows/synthesize-conversation-notes.md
。

Quality Bar

质量标准

  • Do not summarize notes into vibes.
  • Do not let one loud quote outweigh repeated behavior from a focused segment.
  • Do not mix segments without labeling them.
  • Do not treat notes as useful until they have been reviewed and turned into updated beliefs or decisions.
  • 不要仅凭直觉总结笔记。
  • 不要让一句醒目的引述压过明确客群中反复出现的行为。
  • 不要在不标注的情况下混用不同客群。
  • 在笔记经过审查并转化为更新后的认知或决策之前，不要将其视为有价值的结论。