Account Health Triage

When to use this

• AHR dropped and the seller does not know why.
• Multiple violations are open and the seller does not know which to address first.
• The account is yellow or red and a suspension is plausible.
• Routine quarterly review.

The framework. The Enforcement Ladder

1. Rung 1. Suspension-trigger violations. IP complaints, authenticity, restricted, safety. These can suspend a listing or account on a single bad complaint. Fix immediately, regardless of any point value.
2. Rung 2. Order-defect rate (ODR). The headline performance metric. negative feedback, A-to-z claims, chargebacks. A single bad week pushes ODR over the threshold.
3. Rung 3. Late shipment rate and valid tracking rate. Fulfillment reliability. Fast to move with operational changes.
4. Rung 4. Cancellation rate. Seller-caused cancellations from stockouts or pricing errors.
5. Rung 5. Policy violations with point values. Each carries weight in the AHR score. address by point cost.
6. Rung 6. Listing quality issues. Lowest urgency, but cumulative weight.

Step by step

1. Collect the snapshot. Current AHR score, list of open violations, current performance metrics, recent listing flags.
2. Classify each item onto one of the six rungs above.
3. Identify the binding rung. Where the score is dropping from. Often one rung accounts for most of the loss.
4. Build the remediation order. Rung 1 first, then by point cost within each rung. Each action has its expected directional impact on the score.
5. Tie to existing skills. Suspension-trigger items route to

   amz-suspension-appeal

   . Listing-suppression items route to the suppression recovery skill. Compliance items route to

   amz-product-compliance

   .
6. Set the review cadence. Weekly check during recovery, monthly when stable.
7. Run the quality check, then deliver.

Output format

## Account Health Triage. [account]

Current AHR: [score]   Status: [green/yellow/red]

### Triage list (in order to address)
1. [rung] . [violation] . [point cost or impact] . [route to]
2. ...

### Binding rung
[which rung accounts for most of the drop]

### This week
[top 3 actions, ordered]

### Review cadence
[weekly / monthly]

Worked example

Quality check

• Every violation is classified onto one of the six rungs.
• Suspension-trigger items (rung 1) are first, regardless of point value.
• The binding rung is named.
• Each action has an expected directional score impact, with any point figures flagged as illustrative estimates, not Amazon-published values.
• Items requiring other skills are routed to those skills, not duplicated.

Common mistakes

• Treating all violations equally. A minor listing-quality flag is nowhere near as dangerous as an IP complaint that can suspend the account outright.
• Reacting to the score, not the violations. Trying to "raise the number" without identifying which specific items are pulling it.
• Ignoring fresh violations. Recent violations weigh more than old ones in the formula.
• No review cadence. AHR drifts. a weekly check during recovery catches new issues before they compound.

Built by Jay GPT Pro