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community-sentiment-dashboard

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Original

English
🇨🇳

Translation

Chinese

Community Sentiment Dashboard Skill

社区舆情仪表盘Skill

When to Use

使用场景

  • Weekly/monthly social listening readouts.
  • Real-time monitoring during launches, incidents, or crisis scenarios.
  • Executive updates that require quantified sentiment + qualitative insights.
  • 每周/每月社交聆听报告输出。
  • 产品发布、事件或危机场景中的实时监测。
  • 需要量化舆情+定性洞察的管理层更新。

Framework

框架

  1. Signal Sources – social listening feeds, community platforms, support tags, surveys.
  2. Sentiment Stack – volume, sentiment %, topics, influencer tiers, escalation status.
  3. Risk/Opportunity Board – flagged issues, severity, owners, response progress.
  4. Advocacy Spotlight – top advocates, UGC, partnership opportunities.
  5. Action Register – follow-ups routed to comms, product, support, leadership.
  1. 信号来源 – 社交聆听数据源、社区平台、支持标签、调研问卷。
  2. 舆情层级 – 数据量、舆情占比、话题分类、影响者层级、升级状态。
  3. 风险/机会看板 – 标记的问题、严重程度、负责人、响应进度。
  4. 拥护者聚焦 – 顶级拥护者、用户生成内容（UGC）、合作机会。
  5. 行动登记册 – 需跟进的事项分配给公关、产品、支持、领导层。

Templates

模板

  • Dashboard slide layout (KPI tiles + trend graphs + highlights/lowlights).
  • Escalation tracker with severity, owner, due date, next update.
  • Advocate tracker with contact info, potential activation ideas.
  • 仪表盘幻灯片布局（KPI指标卡片+趋势图表+亮点/不足）。
  • 含严重程度、负责人、截止日期、下次更新时间的升级追踪表。
  • 含联系信息、潜在激活方案的拥护者追踪表。

Tips

提示

  • Set alert thresholds per channel to avoid noise fatigue.
  • Pair qualitative snippets with data visuals for executive context.
  • Use with 
    monitor-community-sentiment
    for automated packet generation.
  • 为每个渠道设置警报阈值，避免信息过载。
  • 将定性片段与数据可视化结合，为管理层提供上下文信息。
  • 搭配
    monitor-community-sentiment
    使用，实现自动化数据包生成。