Back to Details

community-insight-taxonomy

Compare original and translation side by side

🇺🇸

Original

English
🇨🇳

Translation

Chinese

Community Insight Taxonomy Skill

社区洞察分类体系Skill

When to Use

适用场景

  • Standardizing feedback tagging across forums, events, surveys, and interviews.
  • Sharing structured insights with product, marketing, or CS teams.
  • Powering dashboards and AI routing for community signals.
  • 统一论坛、活动、调研和访谈中的反馈标签标准。
  • 与产品、营销或客户成功（CS）团队共享结构化洞察。
  • 为社区信号的仪表盘和AI路由提供支持。

Framework

框架

  1. Persona Dimension – builders, admins, execs, partners, champions, newcomers.
  2. Journey Stage – onboarding, activation, adoption, expansion, advocacy, lapse.
  3. Driver Dimension – product, support, education, pricing, community experience, roadmap.
  4. Sentiment & Urgency – positive/neutral/negative + severity/impact.
  5. Business Linkage – map to ARR tier, account health, opportunity pipeline, or churn risk.
  1. 用户角色维度 – 构建者、管理员、高管、合作伙伴、社区倡导者、新用户。
  2. 用户旅程阶段 – 入门、激活、采用、拓展、拥护、流失。
  3. 驱动因素维度 – 产品、支持、教育、定价、社区体验、路线图。
  4. 情感与紧急程度 – 正面/中性/负面 + 严重程度/影响范围。
  5. 业务关联 – 关联到ARR层级、客户账户健康度、商机管道或流失风险。

Templates

配套模板

  • Tag dictionary with definitions, examples, and confidence guidelines.
  • Airtable/Sheet schema with validation + automation hooks.
  • Quick-reference cheatsheet for moderators/interviewers.
  • 包含定义、示例和置信度指南的标签词典。
  • 带有验证和自动化钩子的Airtable/表格架构。
  • 供版主/访谈者使用的快速参考速查表。

Tips

实用技巧

  • Run monthly taxonomy reviews to merge duplicates and add emerging themes.
  • Capture "what good looks like" examples to maintain consistency.
  • Pair with 
    run-member-insight-sprint
    for auto-tagged datasets.
  • 每月进行分类体系审核，合并重复标签并添加新兴主题。
  • 记录“优秀范例”以保持标签一致性。
  • 搭配
    run-member-insight-sprint
    使用以获取自动标记的数据集。