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Main Question
"Why is X happening?"
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+---------------+---------------+
| | |
Hypothesis A Hypothesis B Hypothesis C
| | |
+--+--+ +--+--+ +--+--+
| | | | | |
Sub- Sub- Sub- Sub- Sub- Sub-
hyp hyp hyp hyp hyp hyp Main Question
"Why is X happening?"
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+---------------+---------------+
| | |
Hypothesis A Hypothesis B Hypothesis C
| | |
+--+--+ +--+--+ +--+--+
| | | | | |
Sub- Sub- Sub- Sub- Sub- Sub-
hyp hyp hyp hyp hyp hypGood MECE: Bad (not MECE):
+----------------+ +----------------+
| New users | | Mobile users | <- Overlap
|----------------| |----------------|
| Returning | | New users | <- Overlap
| users | |----------------|
+----------------+ | Some users | <- Vague
+----------------+Good MECE: Bad (not MECE):
+----------------+ +----------------+
| New users | | Mobile users | <- Overlap
|----------------| |----------------|
| Returning | | New users | <- Overlap
| users | |----------------|
+----------------+ | Some users | <- Vague
+----------------+| Element | Description | Example |
|---|---|---|
| Specific | Clear, measurable | "Checkout abandonment is >70% on mobile" |
| Testable | Can be proven/disproven | Not "users don't like it" |
| Falsifiable | Could be wrong | Has clear failure criteria |
| Actionable | Leads to decision | If true → do X, if false → do Y |
| 要素 | 描述 | 示例 |
|---|---|---|
| Specific | 清晰、可衡量 | "Checkout abandonment is >70% on mobile" |
| Testable | 可被证实或证伪 | 避免使用"用户不喜欢它"这类表述 |
| Falsifiable | 存在被推翻的可能 | 有明确的失败判定标准 |
| Actionable | 能引导决策 | 如果成立→执行X,如果不成立→执行Y |
| Vague | Structured |
|---|---|
| "Growth is slow" | "Why is our MoM user growth <5%?" |
| "Users aren't engaged" | "Why is D7 retention below 20%?" |
| "Feature isn't working" | "Why is feature X adoption <10%?" |
| 模糊表述 | 结构化问题 |
|---|---|
| "增长缓慢" | "Why is our MoM user growth <5%?" |
| "用户参与度低" | "Why is D7 retention below 20%?" |
| "功能无法正常使用" | "Why is feature X adoption <10%?" |
Question: "Why is signup conversion <30%?"
Level 1 Hypotheses:
├── Awareness: Users don't understand the value proposition
├── Ability: The signup process is too difficult
├── Motivation: The perceived benefit isn't worth the effort
└── Technical: Bugs/errors prevent completionQuestion: "Why is signup conversion <30%?"
Level 1 Hypotheses:
├── Awareness: Users don't understand the value proposition
├── Ability: The signup process is too difficult
├── Motivation: The perceived benefit isn't worth the effort
└── Technical: Bugs/errors prevent completionAbility: The signup process is too difficult
├── Too many fields required
├── Password requirements unclear
├── Form validation confusing
└── Mobile experience brokenAbility: The signup process is too difficult
├── Too many fields required
├── Password requirements unclear
├── Form validation confusing
└── Mobile experience broken| Hypothesis | Evidence Available | Test Effort | Impact if True |
|---|---|---|---|
| [Hyp 1] | [None/Some/Strong] | [L/M/H] | [L/M/H] |
| [Hyp 2] | [None/Some/Strong] | [L/M/H] | [L/M/H] |
| 假设 | 现有证据 | 测试成本 | 成立后的影响 |
|---|---|---|---|
| [Hyp 1] | [None/Some/Strong] | [L/M/H] | [L/M/H] |
| [Hyp 2] | [None/Some/Strong] | [L/M/H] | [L/M/H] |
undefinedundefined| Priority | Hypothesis | Test Method | Timeline | Owner |
|---|---|---|---|---|
| 1 | [H1.2] | [Method] | [Time] | [Who] |
| 2 | [H2.1] | [Method] | [Time] | [Who] |
| Priority | Hypothesis | Test Method | Timeline | Owner |
|---|---|---|---|---|
| 1 | [H1.2] | [Method] | [Time] | [Who] |
| 2 | [H2.1] | [Method] | [Time] | [Who] |
| Hypothesis | Status | Evidence |
|---|---|---|
| [H1] | [Confirmed/Rejected/Testing] | [Summary] |
undefined| Hypothesis | Status | Evidence |
|---|---|---|
| [H1] | [Confirmed/Rejected/Testing] | [Summary] |
undefinedLow Feature Adoption
├── Awareness
│ ├── Users don't know it exists
│ └── Announcement wasn't clear
├── Value
│ ├── Feature doesn't solve their problem
│ └── Existing workarounds are "good enough"
├── Ability
│ ├── Feature is hard to find
│ └── Feature is hard to use
└── Timing
└── Users don't need reports frequentlyLow Feature Adoption
├── Awareness
│ ├── Users don't know it exists
│ └── Announcement wasn't clear
├── Value
│ ├── Feature doesn't solve their problem
│ └── Existing workarounds are "good enough"
├── Ability
│ ├── Feature is hard to find
│ └── Feature is hard to use
└── Timing
└── Users don't need reports frequentlyIncreased Churn
├── Product Changes
│ ├── Recent feature change caused issues
│ └── Performance degradation
├── Market Changes
│ ├── Competitor launched better alternative
│ └── Economic conditions changed
├── Customer Mix
│ ├── Acquired lower-quality leads
│ └── Channel mix shifted
└── Service Issues
└── Support quality declinedIncreased Churn
├── Product Changes
│ ├── Recent feature change caused issues
│ └── Performance degradation
├── Market Changes
│ ├── Competitor launched better alternative
│ └── Economic conditions changed
├── Customer Mix
│ ├── Acquired lower-quality leads
│ └── Channel mix shifted
└── Service Issues
└── Support quality declined| Method | Combined Use |
|---|---|
| Five Whys | Go deep on confirmed hypotheses |
| Jobs-to-be-Done | Frame hypotheses around user jobs |
| Fogg Behavior Model | Structure behavioral hypotheses |
| 方法 | 结合方式 |
|---|---|
| Five Whys | 针对已证实的假设深入挖掘 |
| Jobs-to-be-Done | 围绕用户需求构建假设 |
| Fogg Behavior Model | 构建行为相关的假设框架 |