freshdesk-automation

Compare original and translation side by side

🇺🇸

Original

English

🇨🇳

Translation

Chinese

Freshdesk Automation via Rube MCP

通过Rube MCP实现Freshdesk自动化

Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit.

借助Composio的Freshdesk工具包，自动化Freshdesk客户支持工作流，包括工单管理、联系人与公司操作、备注、回复及工单搜索。

Prerequisites

前提条件

Rube MCP must be connected (RUBE_SEARCH_TOOLS available)
Active Freshdesk connection via
```
RUBE_MANAGE_CONNECTIONS
```
with toolkit
```
freshdesk
```
Always call
```
RUBE_SEARCH_TOOLS
```
first to get current tool schemas

已连接Rube MCP（可使用RUBE_SEARCH_TOOLS）
通过
```
RUBE_MANAGE_CONNECTIONS
```
使用
```
freshdesk
```
工具包建立有效的Freshdesk连接
请始终先调用
```
RUBE_SEARCH_TOOLS
```
以获取最新的工具架构

Setup

设置步骤

Get Rube MCP: Add

https://rube.app/mcp

as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works.

Verify Rube MCP is available by confirming
```
RUBE_SEARCH_TOOLS
```
responds
Call
```
RUBE_MANAGE_CONNECTIONS
```
with toolkit
```
freshdesk
```
If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication
Confirm connection status shows ACTIVE before running any workflows

获取Rube MCP：在客户端配置中添加

https://rube.app/mcp

作为MCP服务器。无需API密钥，只需添加该端点即可使用。

确认
```
RUBE_SEARCH_TOOLS
```
可正常响应，以此验证Rube MCP是否可用
调用
```
RUBE_MANAGE_CONNECTIONS
```
并指定工具包为
```
freshdesk
```
如果连接状态未显示为ACTIVE，请按照返回的认证链接完成Freshdesk认证
在运行任何工作流之前，确认连接状态为ACTIVE

Core Workflows

核心工作流

1. Create and Manage Tickets

1. 创建与管理工单

When to use: User wants to create a new support ticket, update an existing ticket, or view ticket details.

Tool sequence:

```
FRESHDESK_SEARCH_CONTACTS
```
- Find requester by email to get requester_id [Optional]
```
FRESHDESK_LIST_TICKET_FIELDS
```
- Check available custom fields and statuses [Optional]
```
FRESHDESK_CREATE_TICKET
```
- Create a new ticket with subject, description, requester info [Required]
```
FRESHDESK_UPDATE_TICKET
```
- Modify ticket status, priority, assignee, or other fields [Optional]
```
FRESHDESK_VIEW_TICKET
```
- Retrieve full ticket details by ID [Optional]

Key parameters for FRESHDESK_CREATE_TICKET:

```
subject
```
: Ticket subject (required)
```
description
```
: HTML content of the ticket (required)
```
email
```
: Requester email (at least one requester identifier required)
```
requester_id
```
: User ID of requester (alternative to email)
```
status
```
: 2=Open, 3=Pending, 4=Resolved, 5=Closed (default 2)
```
priority
```
: 1=Low, 2=Medium, 3=High, 4=Urgent (default 1)
```
source
```
: 1=Email, 2=Portal, 3=Phone, 7=Chat (default 2)
```
responder_id
```
: Agent ID to assign the ticket to
```
group_id
```
: Group to assign the ticket to
```
tags
```
: Array of tag strings
```
custom_fields
```
: Object with
```
cf_<field_name>
```
keys

Pitfalls:

At least one requester identifier is required:

requester_id

email

phone

facebook_id

twitter_id

, or

unique_external_id

If
```
phone
```
is provided without
```
email
```
, then
```
name
```
becomes mandatory
```
description
```
supports HTML formatting
```
attachments
```
field expects multipart/form-data format, not file paths or URLs
Custom field keys must be prefixed with
```
cf_
```
(e.g.,
```
cf_reference_number
```
)
Status and priority are integers, not strings

适用场景：用户需要创建新的支持工单、更新现有工单或查看工单详情。

工具序列：

```
FRESHDESK_SEARCH_CONTACTS
```
- 通过邮箱查找请求者以获取requester_id [可选]
```
FRESHDESK_LIST_TICKET_FIELDS
```
- 查看可用的自定义字段和状态选项 [可选]
```
FRESHDESK_CREATE_TICKET
```
- 使用主题、描述、请求者信息创建新工单 [必填]
```
FRESHDESK_UPDATE_TICKET
```
- 修改工单状态、优先级、经办人或其他字段 [可选]
```
FRESHDESK_VIEW_TICKET
```
- 通过ID获取完整的工单详情 [可选]

FRESHDESK_CREATE_TICKET关键参数：

```
subject
```
: 工单主题（必填）
```
description
```
: 工单的HTML格式内容（必填）
```
email
```
: 请求者邮箱（至少需提供一个请求者标识）
```
requester_id
```
: 请求者的用户ID（替代邮箱的选项）
```
status
```
: 状态值（2=已打开，3=待处理，4=已解决，5=已关闭，默认值为2）
```
priority
```
: 优先级（1=低，2=中，3=高，4=紧急，默认值为1）
```
source
```
: 来源（1=邮件，2=门户，3=电话，7=聊天，默认值为2）
```
responder_id
```
: 负责工单的Agent ID
```
group_id
```
: 工单分配到的组ID
```
tags
```
: 标签字符串数组
```
custom_fields
```
: 以
```
cf_<字段名>
```
为键的对象

常见陷阱：

必须提供至少一个请求者标识：

requester_id

、

email

、

phone

、

facebook_id

、

twitter_id

或

unique_external_id

如果仅提供
```
phone
```
而未提供
```
email
```
，则
```
name
```
为必填项
```
description
```
支持HTML格式
```
attachments
```
字段要求multipart/form-data格式，不支持文件路径或URL
自定义字段键必须以
```
cf_
```
为前缀（例如
```
cf_reference_number
```
）
状态和优先级为整数值，而非字符串

2. Search and Filter Tickets

2. 搜索与筛选工单

When to use: User wants to find tickets by status, priority, date range, agent, or custom fields.

Tool sequence:

```
FRESHDESK_GET_TICKETS
```
- List tickets with simple filters (status, priority, agent) [Required]
```
FRESHDESK_GET_SEARCH
```
- Advanced ticket search with query syntax [Required]
```
FRESHDESK_VIEW_TICKET
```
- Get full details for specific tickets from results [Optional]
```
FRESHDESK_LIST_TICKET_FIELDS
```
- Check available fields for search queries [Optional]

Key parameters for FRESHDESK_GET_TICKETS:

```
status
```
: Filter by status integer (2=Open, 3=Pending, 4=Resolved, 5=Closed)
```
priority
```
: Filter by priority integer (1-4)
```
agent_id
```
: Filter by assigned agent
```
requester_id
```
: Filter by requester
```
email
```
: Filter by requester email
```
created_since
```
: ISO 8601 timestamp
```
page
```
/
```
per_page
```
: Pagination (default 30 per page)
```
sort_by
```
/
```
sort_order
```
: Sort field and direction

Key parameters for FRESHDESK_GET_SEARCH:

query

: Query string like

"status:2 AND priority:3"

"(created_at:>'2024-01-01' AND tag:'urgent')"

```
page
```
: Page number (1-10, max 300 total results)

Pitfalls:

```
FRESHDESK_GET_SEARCH
```
query must be enclosed in double quotes
Query string limited to 512 characters
Maximum 10 pages (300 results) from search endpoints
Date fields in queries use UTC format YYYY-MM-DD
Use
```
null
```
keyword to find tickets with empty fields (e.g.,
```
"agent_id:null"
```
)
```
FRESHDESK_LIST_ALL_TICKETS
```
takes no parameters and returns all tickets (use GET_TICKETS for filtering)

适用场景：用户需要按状态、优先级、日期范围、Agent或自定义字段查找工单。

工具序列：

```
FRESHDESK_GET_TICKETS
```
- 使用简单筛选条件（状态、优先级、Agent）列出工单 [必填]
```
FRESHDESK_GET_SEARCH
```
- 使用查询语法进行高级工单搜索 [必填]
```
FRESHDESK_VIEW_TICKET
```
- 从搜索结果中获取特定工单的完整详情 [可选]
```
FRESHDESK_LIST_TICKET_FIELDS
```
- 查看可用于搜索查询的字段 [可选]

FRESHDESK_GET_TICKETS关键参数：

```
status
```
: 按状态整数值筛选（2=已打开，3=待处理，4=已解决，5=已关闭）
```
priority
```
: 按优先级整数值筛选（1-4）
```
agent_id
```
: 按分配的Agent筛选
```
requester_id
```
: 按请求者筛选
```
email
```
: 按请求者邮箱筛选
```
created_since
```
: ISO 8601时间戳
```
page
```
/
```
per_page
```
: 分页参数（默认每页30条）
```
sort_by
```
/
```
sort_order
```
: 排序字段和方向

FRESHDESK_GET_SEARCH关键参数：

query

: 查询字符串，例如

"status:2 AND priority:3"

或

"(created_at:>'2024-01-01' AND tag:'urgent')"

```
page
```
: 页码（1-10，最多返回300条结果）

常见陷阱：

```
FRESHDESK_GET_SEARCH
```
的查询必须用双引号包裹
查询字符串长度限制为512字符
搜索端点最多返回10页（300条结果）
查询中的日期字段需使用UTC格式YYYY-MM-DD
使用
```
null
```
关键字查找字段为空的工单（例如
```
"agent_id:null"
```
）
```
FRESHDESK_LIST_ALL_TICKETS
```
无参数，返回所有工单（如需筛选请使用GET_TICKETS）

3. Reply to and Add Notes on Tickets

3. 回复工单与添加备注

When to use: User wants to send a reply to a customer, add internal notes, or view conversation history.

Tool sequence:

```
FRESHDESK_VIEW_TICKET
```
- Verify ticket exists and check current state [Prerequisite]
```
FRESHDESK_REPLY_TO_TICKET
```
- Send a public reply to the requester [Required]
```
FRESHDESK_ADD_NOTE_TO_TICKET
```
- Add a private or public note [Required]
```
FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS
```
- View all messages and notes on a ticket [Optional]
```
FRESHDESK_UPDATE_CONVERSATIONS
```
- Edit an existing note [Optional]

Key parameters for FRESHDESK_REPLY_TO_TICKET:

```
ticket_id
```
: Ticket ID (integer, required)
```
body
```
: Reply content, supports HTML (required)
```
cc_emails
```
/
```
bcc_emails
```
: Additional recipients (max 50 total across to/cc/bcc)
```
from_email
```
: Override sender email if multiple support emails configured
```
user_id
```
: Agent ID to reply on behalf of

Key parameters for FRESHDESK_ADD_NOTE_TO_TICKET:

```
ticket_id
```
: Ticket ID (integer, required)
```
body
```
: Note content, supports HTML (required)
```
private
```
: true for agent-only visibility, false for public (default true)
```
notify_emails
```
: Only accepts agent email addresses, not external contacts

Pitfalls:

There are two reply tools:
```
FRESHDESK_REPLY_TO_TICKET
```
(more features) and
```
FRESHDESK_REPLY_TICKET
```
(simpler); both work
```
FRESHDESK_ADD_NOTE_TO_TICKET
```
defaults to private (agent-only); set
```
private: false
```
for public notes
```
notify_emails
```
in notes only accepts agent emails, not customer emails
Only notes can be edited via
```
FRESHDESK_UPDATE_CONVERSATIONS
```
; incoming replies cannot be edited

适用场景：用户需要向客户发送回复、添加内部备注或查看对话历史。

工具序列：

```
FRESHDESK_VIEW_TICKET
```
- 验证工单存在并查看当前状态 [前置条件]
```
FRESHDESK_REPLY_TO_TICKET
```
- 向请求者发送公开回复 [必填]
```
FRESHDESK_ADD_NOTE_TO_TICKET
```
- 添加私有或公开备注 [必填]
```
FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS
```
- 查看工单的所有消息和备注 [可选]
```
FRESHDESK_UPDATE_CONVERSATIONS
```
- 编辑现有备注 [可选]

FRESHDESK_REPLY_TO_TICKET关键参数：

```
ticket_id
```
: 工单ID（整数，必填）
```
body
```
: 回复内容，支持HTML（必填）
```
cc_emails
```
/
```
bcc_emails
```
: 额外收件人（to/cc/bcc总计最多50个）
```
from_email
```
: 若配置了多个支持邮箱，可覆盖发件人邮箱
```
user_id
```
: 代表该Agent发送回复的ID

FRESHDESK_ADD_NOTE_TO_TICKET关键参数：

```
ticket_id
```
: 工单ID（整数，必填）
```
body
```
: 备注内容，支持HTML（必填）
```
private
```
: true表示仅Agent可见，false表示公开（默认值为true）
```
notify_emails
```
: 仅接受Agent邮箱地址，不支持外部联系人

常见陷阱：

有两个回复工具：
```
FRESHDESK_REPLY_TO_TICKET
```
（功能更丰富）和
```
FRESHDESK_REPLY_TICKET
```
（更简洁），两者均可使用
```
FRESHDESK_ADD_NOTE_TO_TICKET
```
默认是私有（仅Agent可见）；若需公开备注请设置
```
private: false
```
备注中的
```
notify_emails
```
仅接受Agent邮箱，不支持客户邮箱
仅可通过
```
FRESHDESK_UPDATE_CONVERSATIONS
```
编辑备注；无法编辑 incoming replies（客户发来的回复）

4. Manage Contacts and Companies

4. 管理联系人和公司

When to use: User wants to create, search, or manage customer contacts and company records.

Tool sequence:

```
FRESHDESK_SEARCH_CONTACTS
```
- Search contacts by email, phone, or company [Required]
```
FRESHDESK_GET_CONTACTS
```
- List contacts with filters [Optional]
```
FRESHDESK_IMPORT_CONTACT
```
- Bulk import contacts from CSV [Optional]
```
FRESHDESK_SEARCH_COMPANIES
```
- Search companies by custom fields [Required]
```
FRESHDESK_GET_COMPANIES
```
- List all companies [Optional]
```
FRESHDESK_CREATE_COMPANIES
```
- Create a new company [Optional]
```
FRESHDESK_UPDATE_COMPANIES
```
- Update company details [Optional]
```
FRESHDESK_LIST_COMPANY_FIELDS
```
- Check available company fields [Optional]

Key parameters for FRESHDESK_SEARCH_CONTACTS:

```
query
```
: Search string like
```
"email:'user@example.com'"
```
(required)
```
page
```
: Pagination (1-10, max 30 per page)

Key parameters for FRESHDESK_CREATE_COMPANIES:

```
name
```
: Company name (required)
```
domains
```
: Array of domain strings for auto-association with contacts
```
health_score
```
: "Happy", "Doing okay", or "At risk"
```
account_tier
```
: "Basic", "Premium", or "Enterprise"
```
industry
```
: Standard industry classification

Pitfalls:

```
FRESHDESK_SEARCH_CONTACTS
```
requires exact matches; partial/regex searches are not supported
```
FRESHDESK_SEARCH_COMPANIES
```
cannot search by standard
```
name
```
field; use custom fields or
```
created_at
```
Company custom fields do NOT use the
```
cf_
```
prefix (unlike ticket custom fields)
```
domains
```
on companies enables automatic contact-to-company association by email domain
Contact search queries require string values in single quotes inside double-quoted query

适用场景：用户需要创建、搜索或管理客户联系人和公司记录。

工具序列：

```
FRESHDESK_SEARCH_CONTACTS
```
- 按邮箱、电话或公司搜索联系人 [必填]
```
FRESHDESK_GET_CONTACTS
```
- 带筛选条件列出联系人 [可选]
```
FRESHDESK_IMPORT_CONTACT
```
- 从CSV批量导入联系人 [可选]
```
FRESHDESK_SEARCH_COMPANIES
```
- 按自定义字段搜索公司 [必填]
```
FRESHDESK_GET_COMPANIES
```
- 列出所有公司 [可选]
```
FRESHDESK_CREATE_COMPANIES
```
- 创建新公司 [可选]
```
FRESHDESK_UPDATE_COMPANIES
```
- 更新公司详情 [可选]
```
FRESHDESK_LIST_COMPANY_FIELDS
```
- 查看可用的公司字段 [可选]

FRESHDESK_SEARCH_CONTACTS关键参数：

```
query
```
: 搜索字符串，例如
```
"email:'user@example.com'"
```
（必填）
```
page
```
: 分页参数（1-10，每页最多30条）

FRESHDESK_CREATE_COMPANIES关键参数：

```
name
```
: 公司名称（必填）
```
domains
```
: 域名字符串数组，用于自动关联联系人
```
health_score
```
: 健康评分（"Happy"、"Doing okay"或"At risk"）
```
account_tier
```
: 账户等级（"Basic"、"Premium"或"Enterprise"）
```
industry
```
: 标准行业分类

常见陷阱：

```
FRESHDESK_SEARCH_CONTACTS
```
要求精确匹配；不支持部分匹配/正则搜索
```
FRESHDESK_SEARCH_COMPANIES
```
无法按标准
```
name
```
字段搜索；请使用自定义字段或
```
created_at
```
公司自定义字段不使用
```
cf_
```
前缀（与工单自定义字段不同）
公司的
```
domains
```
字段可根据邮箱域名自动关联联系人和公司
联系人搜索查询要求字符串值用单引号包裹，且整个查询用双引号包裹

Common Patterns

常见模式

ID Resolution

ID解析

Always resolve display values to IDs before operations:

Requester email -> requester_id:

FRESHDESK_SEARCH_CONTACTS

with

"email:'user@example.com'"

Company name -> company_id:
```
FRESHDESK_GET_COMPANIES
```
and match by name (search by name not supported)
Agent name -> agent_id: Not directly available; use agent_id from ticket responses or admin configuration

在执行操作前，请始终将显示值解析为ID：

请求者邮箱 -> requester_id：使用

FRESHDESK_SEARCH_CONTACTS

并传入

"email:'user@example.com'"

公司名称 -> company_id：使用
```
FRESHDESK_GET_COMPANIES
```
并按名称匹配（不支持按名称搜索）
Agent名称 -> agent_id：无法直接获取；可从工单响应或管理员配置中获取agent_id

Pagination

分页

Freshdesk uses page-based pagination:

```
FRESHDESK_GET_TICKETS
```
:
```
page
```
(starting at 1) and
```
per_page
```
(max 100)
```
FRESHDESK_GET_SEARCH
```
:
```
page
```
(1-10, 30 results per page, max 300 total)
```
FRESHDESK_SEARCH_CONTACTS
```
:
```
page
```
(1-10, 30 per page)

FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS

page

and

per_page

(max 100)

Freshdesk使用基于页码的分页：

```
FRESHDESK_GET_TICKETS
```
:
```
page
```
（从1开始）和
```
per_page
```
（最多100条）
```
FRESHDESK_GET_SEARCH
```
:
```
page
```
（1-10，每页30条，最多300条结果）
```
FRESHDESK_SEARCH_CONTACTS
```
:
```
page
```
（1-10，每页30条）

FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS

page

和

per_page

（最多100条）

Known Pitfalls

已知陷阱

ID Formats

ID格式

Ticket IDs, contact IDs, company IDs, agent IDs, and group IDs are all integers
There are no string-based IDs in Freshdesk

工单ID、联系人ID、公司ID、Agent ID和组ID均为整数
Freshdesk中无基于字符串的ID

Rate Limits

速率限制

Freshdesk enforces per-account API rate limits based on plan tier
Bulk operations should be paced to avoid 429 responses
Search endpoints are limited to 300 total results (10 pages of 30)

Freshdesk根据套餐等级对每个账户设置API速率限制
批量操作需控制频率，避免收到429响应
搜索端点最多返回300条结果（10页，每页30条）

Parameter Quirks

参数特性

Status values: 2=Open, 3=Pending, 4=Resolved, 5=Closed (integers, not strings)
Priority values: 1=Low, 2=Medium, 3=High, 4=Urgent (integers, not strings)
Source values: 1=Email, 2=Portal, 3=Phone, 7=Chat, 9=Feedback Widget, 10=Outbound Email
Ticket custom fields use
```
cf_
```
prefix; company custom fields do NOT
```
description
```
in tickets supports HTML formatting
Search query strings must be in double quotes with string values in single quotes
```
FRESHDESK_LIST_ALL_TICKETS
```
returns all tickets with no filter parameters

状态值：2=已打开，3=待处理，4=已解决，5=已关闭（整数，非字符串）
优先级值：1=低，2=中，3=高，4=紧急（整数，非字符串）
来源值：1=邮件，2=门户，3=电话，7=聊天，9=反馈组件，10=外发邮件
工单自定义字段使用
```
cf_
```
前缀；公司自定义字段不使用
工单的
```
description
```
支持HTML格式
搜索查询字符串必须用双引号包裹，其中的字符串值用单引号包裹
```
FRESHDESK_LIST_ALL_TICKETS
```
无参数，返回所有工单

Response Structure

响应结构

Ticket details include nested objects for requester, assignee, and conversation data
Search results are paginated with a maximum of 300 results across 10 pages
Conversation lists include both replies and notes in chronological order

工单详情包含请求者、经办人及对话数据的嵌套对象
搜索结果为分页格式，最多返回10页共300条结果
对话列表按时间顺序包含回复和备注

Quick Reference

速查表

Task	Tool Slug	Key Params
Create ticket	`FRESHDESK_CREATE_TICKET`	`subject` , `description` , `email` , `priority`
Update ticket	`FRESHDESK_UPDATE_TICKET`	`ticket_id` , `status` , `priority`
View ticket	`FRESHDESK_VIEW_TICKET`	`ticket_id`
List tickets	`FRESHDESK_GET_TICKETS`	`status` , `priority` , `page` , `per_page`
List all tickets	`FRESHDESK_LIST_ALL_TICKETS`	(none)
Search tickets	`FRESHDESK_GET_SEARCH`	`query` , `page`
Reply to ticket	`FRESHDESK_REPLY_TO_TICKET`	`ticket_id` , `body` , `cc_emails`
Reply (simple)	`FRESHDESK_REPLY_TICKET`	`ticket_id` , `body`
Add note	`FRESHDESK_ADD_NOTE_TO_TICKET`	`ticket_id` , `body` , `private`
List conversations	`FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS`	`ticket_id` , `page`
Update note	`FRESHDESK_UPDATE_CONVERSATIONS`	`conversation_id` , `body`
Search contacts	`FRESHDESK_SEARCH_CONTACTS`	`query` , `page`
List contacts	`FRESHDESK_GET_CONTACTS`	`email` , `company_id` , `page`
Import contacts	`FRESHDESK_IMPORT_CONTACT`	`file` , `name_column_index` , `email_column_index`
Create company	`FRESHDESK_CREATE_COMPANIES`	`name` , `domains` , `industry`
Update company	`FRESHDESK_UPDATE_COMPANIES`	`company_id` , `name` , `domains`
Search companies	`FRESHDESK_SEARCH_COMPANIES`	`query` , `page`
List companies	`FRESHDESK_GET_COMPANIES`	`page`
List ticket fields	`FRESHDESK_LIST_TICKET_FIELDS`	(none)
List company fields	`FRESHDESK_LIST_COMPANY_FIELDS`	(none)

任务	工具标识	关键参数
创建工单	`FRESHDESK_CREATE_TICKET`	`subject` , `description` , `email` , `priority`
更新工单	`FRESHDESK_UPDATE_TICKET`	`ticket_id` , `status` , `priority`
查看工单	`FRESHDESK_VIEW_TICKET`	`ticket_id`
列出工单	`FRESHDESK_GET_TICKETS`	`status` , `priority` , `page` , `per_page`
列出所有工单	`FRESHDESK_LIST_ALL_TICKETS`	(无)
搜索工单	`FRESHDESK_GET_SEARCH`	`query` , `page`
回复工单	`FRESHDESK_REPLY_TO_TICKET`	`ticket_id` , `body` , `cc_emails`
简单回复	`FRESHDESK_REPLY_TICKET`	`ticket_id` , `body`
添加备注	`FRESHDESK_ADD_NOTE_TO_TICKET`	`ticket_id` , `body` , `private`
列出对话	`FRESHDESK_LIST_ALL_TICKET_CONVERSATIONS`	`ticket_id` , `page`
更新备注	`FRESHDESK_UPDATE_CONVERSATIONS`	`conversation_id` , `body`
搜索联系人	`FRESHDESK_SEARCH_CONTACTS`	`query` , `page`
列出联系人	`FRESHDESK_GET_CONTACTS`	`email` , `company_id` , `page`
导入联系人	`FRESHDESK_IMPORT_CONTACT`	`file` , `name_column_index` , `email_column_index`
创建公司	`FRESHDESK_CREATE_COMPANIES`	`name` , `domains` , `industry`
更新公司	`FRESHDESK_UPDATE_COMPANIES`	`company_id` , `name` , `domains`
搜索公司	`FRESHDESK_SEARCH_COMPANIES`	`query` , `page`
列出公司	`FRESHDESK_GET_COMPANIES`	`page`
列出工单字段	`FRESHDESK_LIST_TICKET_FIELDS`	(无)
列出公司字段	`FRESHDESK_LIST_COMPANY_FIELDS`	(无)