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| Change Type | When Applied |
|---|---|
| Benefits customer | Immediately |
| Hurts customer | At renewal |
| 变更类型 | 生效时间 |
|---|---|
| 对客户有利 | 立即生效 |
| 对客户不利 | 续费时生效 |
| Actor | Where They Act | Examples |
|---|---|---|
| Founder | Dashboard | Change prices, edit features, deprecate plans |
| Customer | Customer Portal | Upgrade, downgrade, change billing interval |
| System | Automatic | Trial end, payment failure, billing |
| 角色 | 操作场景 | 示例 |
|---|---|---|
| 创始人 | 管理后台(Dashboard) | 调整价格、编辑功能、弃用套餐 |
| 客户 | 客户门户(Customer Portal) | 升级、降级、变更计费周期 |
| 系统 | 自动执行 | 试用结束、支付失败、计费 |
Who makes the change?
│
├─ FOUNDER (Dashboard)
│ ├─ Benefits customer? → IMMEDIATE
│ └─ Hurts customer? → AT RENEWAL
│ └─ Delete plan/customer? → See references/plan-management.md
│
└─ CUSTOMER (Portal)
├─ Upgrade (more expensive)? → IMMEDIATE + proration
└─ Downgrade (cheaper)? → AT RENEWALWho makes the change?
│
├─ FOUNDER (Dashboard)
│ ├─ Benefits customer? → IMMEDIATE
│ └─ Hurts customer? → AT RENEWAL
│ └─ Delete plan/customer? → See references/plan-management.md
│
└─ CUSTOMER (Portal)
├─ Upgrade (more expensive)? → IMMEDIATE + proration
└─ Downgrade (cheaper)? → AT RENEWAL