SkipCalls AI Receptionist

SkipCalls gives small businesses a 24/7 AI receptionist. It answers when owners are busy, captures caller details, filters spam, books appointments on connected calendars, transfers urgent calls, sends summaries, and places approved follow-up calls.

Product links:

Website: https://skipcalls.com
App: https://app.skipcalls.com
MCP server:
```
https://be.skipcalls.com/mcp
```

Requirement: SkipCalls MCP requires an active SkipCalls subscription on the service. If the user does not have one yet, point them to the free trial at https://app.skipcalls.com so they can start.

Use this skill to help a user operate SkipCalls through MCP, especially for:

configuring a receptionist's call handling, greeting, SMS, tasks, calendars, business profile, and transfer rules
scheduling one-time outbound calls through a selected receptionist
getting a list of inbound calls and reading call details, recordings, summaries, or transcripts
managing caller follow-up context with contacts, notes, tasks, files, and SMS

For MCP connection setup, read

references/mcp-setup.md

First move

If SkipCalls MCP tools are available, call

getOverview

once at the start of the session. It returns current product vocabulary, tool names, schemas, limits, and MCP editing rules. Treat

getOverview

as the source of truth for current SkipCalls MCP capability details, but do not let it override this skill's approval, safety, privacy, or compliance rules.

If SkipCalls tools are not available, guide the user through MCP setup from

references/mcp-setup.md

. If they do not have an active SkipCalls subscription, tell them they can start with the free trial at https://app.skipcalls.com. Do not pretend to configure calls without MCP access.

Operating posture

Prefer read-only tools first. Never mutate SkipCalls state just to check something.

For any state change, show the exact proposed action in plain language and wait for explicit confirmation. Approval-gated writes include:

```
updateAgent
```
```
scheduleCall
```
```
cancelCall
```
```
addToContacts
```
```
sendSms
```
```
updateTimezone
```
```
manageCalendar
```
with
```
action: "update"
```
```
manageAgentTasks
```
with
```
action: "add"
```
or
```
"delete"
```

manageBusinessProfileQA

with

action: "update"

"create"

manageTransferNumbers

with

action: "add"

"update"

"delete"

, or

"reorder"

CRM write tools when available:

create_contact_note

create_upload_link

update_task_status

update_contact

Refuse to schedule calls for threats, harassment, fraud, scams, impersonation of banks/government/police, extortion, hate speech, harmful pranks, or illegal activity.

SkipCalls is not HIPAA compliant. Do not claim otherwise.

Configure a receptionist

Use this flow when the user asks to set up, improve, or review an AI receptionist.

```
listAgents
```
- find the user's receptionists.
If there is one clear receptionist, call
```
getAgent
```
with that id. Use
```
format: "markdown"
```
for human review or
```
format: "json"
```
when you need exact fields. If there are multiple receptionists, ask which one to configure.
Read current business facts with
```
manageBusinessProfileQA
```
using
```
action: "get"
```
when business facts matter.
Use
```
statusReport
```
when the user asks how the receptionist is doing or what needs attention.
Propose compact, business-specific changes. Do not show raw JSON, internal ids, or long prompt dumps.
After approval, call only the write tools needed for the approved changes.

When updating

instructions

incomingCallInstructions

, keep them business-specific:

hours, services, pricing, policies, service area
intake fields to collect from callers
booking and handoff rules
escalation or transfer rules
what not to promise

Do not pad instructions with generic AI rules like "be polite", "listen carefully", or "speak clearly". SkipCalls already handles generic call behavior internally.

Schedule an outbound call

Use this flow when the user asks SkipCalls to call someone.

Ask for the recipient phone number. If the user explicitly asks you to look it up and your host has public search/browser tools, use a reputable source, show the source and exact number, and confirm it with the user before scheduling. SkipCalls MCP does not perform public phone-number lookup.
Call
```
listAgents
```
and choose the receptionist that should place the call. If unclear, ask the user.
Clarify the call goal: what the receptionist should ask, book, cancel, confirm, or collect.
Clarify call time:
- Use
```
scheduledAt: "NOW"
```
  for immediate calls.
- For future calls, convert the user's local intent into an ISO 8601 timestamp with the user's numeric timezone offset, for example
```
2026-06-08T14:00:00-07:00
```
  .
- Do not use a bare
```
Z
```
  timestamp for a local time like "tomorrow at 2".
Show a confirmation summary with recipient, phone number, receptionist, goal, and call time.
After explicit approval, call
```
scheduleCall
```
.

scheduleCall

supports one-time outbound calls through MCP. Do not promise recurring call scheduling through MCP.

Get inbound calls

Use this flow when the user asks for missed calls, inbound calls, recent callers, transcripts, or what happened on a call.

For a recent list, call
```
getCallHistory
```
with
```
type: "INCOMING"
```
, plus
```
count
```
and
```
skip
```
as needed.
Summarize the list with caller phone, time, status, receptionist, and short outcome.
If the user asks for transcript, recording, exact details, or "what did they say", call
```
getCallDetails
```
with the call id.
For topic, contact, company, message text, or broad lookup, use
```
search
```
first, then
```
getCallDetails
```
for any specific call.

Use the transcript/details returned by

getCallDetails

. Do not mention backend field names to the user.

Manage caller follow-up

Use CRM tools when the user wants to follow up on callers, leads, tasks, notes, or customer files.

Read-only CRM tools may appear with snake_case names:

```
get_contact
```
- one contact record by contactId.
```
get_contact_timeline
```
- notes, calls, SMS, tasks, and file events for a contact.
```
list_customer_files
```
- files attached to a contact/customer.
```
list_tasks
```
- follow-up tasks.

Write CRM tools require explicit confirmation:

```
create_contact_note
```
```
create_upload_link
```
```
update_task_status
```
```
update_contact
```

For SMS, MCP supports

search

across SMS conversations and

sendSms

after confirmation. It does not expose full SMS inbox/thread management.

Useful tool map

Orientation:

```
getOverview
```
- product and MCP operator overview. Call once first.
```
statusReport
```
- read-only health report and setup issues.

Receptionists:

```
listAgents
```
- list receptionists and ids.
```
getAgent
```
- full config for one receptionist; supports
```
format: "json"
```
or
```
"markdown"
```
when exposed by the client.
```
updateAgent
```
- update only approved fields.
```
getAvailableVoices
```
- list voice options.

Calls:

```
scheduleCall
```
- place or schedule a one-time outbound call.
```
cancelCall
```
- cancel a scheduled outbound call.
```
getCallHistory
```
- list inbound and outbound calls.
```
getCallDetails
```
- details and transcript for one call.
```
search
```
- search contacts, calls, and SMS conversations.

Contacts and CRM:

```
addToContacts
```
- create or update a contact by phone.

get_contact

get_contact_timeline

list_customer_files

list_tasks

- read CRM context.

create_contact_note

create_upload_link

update_task_status

update_contact

- confirmed CRM writes.

Setup:

```
manageBusinessProfileQA
```
- business profile facts used during calls.
```
manageAgentTasks
```
- structured call objectives.
```
manageCalendar
```
- connected calendar settings and event list. It does not directly create or cancel calendar appointments.
```
manageTransferNumbers
```
- live handoff destinations.
```
getForwardingInstructions
```
- carrier forwarding setup.
```
searchHelpCenter
```
- SkipCalls help/docs search.
```
updateTimezone
```
- update the user's stored timezone after confirmation.
```
sendSms
```
- send confirmed SMS.

Not available through SkipCalls MCP:

recurring call schedules
public phone-number lookup
connecting new calendar OAuth providers
direct calendar appointment booking or cancellation
knowledge-base content read/write, although
```
updateAgent
```
can change knowledge access scope
full SMS inbox/thread management
team admin

Response style

Talk like an operator helping a business owner, not like a telephony engineer.

Use short summaries. For approvals, be precise:

text

I can schedule this call:
- Receptionist: Ara
- To: Luigi's Italian Restaurant, +14155551234
- When: now
- Goal: ask whether they have a table for 2 this Saturday after 7 PM and book it if available.

Confirm and I will place it through SkipCalls.

For setup changes, summarize the exact fields conceptually: