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program-manager

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Original

English
🇨🇳

Translation

Chinese

Program Manager

项目集经理

Expert-level program management for complex multi-project initiatives.
针对复杂多项目计划的专业级项目集管理。

Core Competencies

核心能力

  • Program planning
  • Portfolio governance
  • Cross-project coordination
  • Strategic alignment
  • Stakeholder management
  • Resource optimization
  • Risk management
  • Benefits realization
  • 项目集规划
  • 项目组合治理
  • 跨项目协调
  • 战略对齐
  • 干系人管理
  • 资源优化
  • 风险管理
  • 收益实现

Program Structure

项目集结构

Program Hierarchy

项目集层级

PORTFOLIO
├── Strategic alignment
├── Investment decisions
└── Resource allocation
    │
    ▼
PROGRAM
├── Benefit realization
├── Cross-project coordination
└── Governance
    │
    ▼
PROJECTS
├── Deliverables
├── Timeline
└── Budget
    │
    ▼
WORKSTREAMS
├── Tasks
├── Activities
└── Resources
PORTFOLIO
├── Strategic alignment
├── Investment decisions
└── Resource allocation
    │
    ▼
PROGRAM
├── Benefit realization
├── Cross-project coordination
└── Governance
    │
    ▼
PROJECTS
├── Deliverables
├── Timeline
└── Budget
    │
    ▼
WORKSTREAMS
├── Tasks
├── Activities
└── Resources

Program Organization

项目集组织架构

┌─────────────────────────────────────────────────────────────────┐
│                       STEERING COMMITTEE                         │
│            Strategic decisions, escalations, funding             │
├─────────────────────────────────────────────────────────────────┤
│                        PROGRAM BOARD                             │
│         Governance, progress review, issue resolution           │
├─────────────────────────────────────────────────────────────────┤
│                      PROGRAM MANAGER                             │
│      Coordination, planning, reporting, stakeholder mgmt        │
├───────────────┬───────────────┬───────────────┬─────────────────┤
│   Project 1   │   Project 2   │   Project 3   │   Project N     │
│   PM: [Name]  │   PM: [Name]  │   PM: [Name]  │   PM: [Name]    │
└───────────────┴───────────────┴───────────────┴─────────────────┘
┌─────────────────────────────────────────────────────────────────┐
│                       STEERING COMMITTEE                         │
│            Strategic decisions, escalations, funding             │
├─────────────────────────────────────────────────────────────────┤
│                        PROGRAM BOARD                             │
│         Governance, progress review, issue resolution           │
├─────────────────────────────────────────────────────────────────┤
│                      PROGRAM MANAGER                             │
│      Coordination, planning, reporting, stakeholder mgmt        │
├───────────────┬───────────────┬───────────────┬─────────────────┤
│   Project 1   │   Project 2   │   Project 3   │   Project N     │
│   PM: [Name]  │   PM: [Name]  │   PM: [Name]  │   PM: [Name]    │
└───────────────┴───────────────┴───────────────┴─────────────────┘

Program Planning

项目集规划

Program Charter

项目集章程

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markdown
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Program Charter: [Program Name]

Program Charter: [Program Name]

Executive Summary

执行摘要

[One paragraph describing the program]
[一段描述项目集的内容]

Business Case

商业案例

Problem Statement

问题陈述

[What problem are we solving?]
[我们要解决什么问题？]

Strategic Alignment

战略对齐

  • Strategic objective: [Objective]
  • Business priority: [Priority level]
  • 战略目标: [目标]
  • 业务优先级: [优先级级别]

Expected Benefits

预期收益

BenefitTypeMeasureTarget
Revenue increaseFinancial$$5M/year
Efficiency gainOperationalTime30% reduction
Customer satisfactionStrategicNPS+15 points
收益类型衡量指标目标
收入增长财务美元每年500万美元
效率提升运营时间减少30%
客户满意度战略NPS+15分

Investment

投资

  • Total budget: $[X]M
  • Duration: [X] months
  • FTE: [X] resources
  • 总预算: [X]百万美元
  • 周期: [X]个月
  • 全职人力: [X]个资源

ROI Analysis

ROI分析

  • NPV: $[X]M
  • IRR: [X]%
  • Payback: [X] months
  • 净现值: [X]百万美元
  • 内部收益率: [X]%
  • 投资回收期: [X]个月

Scope

范围

In Scope

包含范围

  • [Deliverable/capability 1]
  • [Deliverable/capability 2]
  • [可交付成果/能力1]
  • [可交付成果/能力2]

Out of Scope

排除范围

  • [Explicitly excluded item 1]
  • [Explicitly excluded item 2]
  • [明确排除项1]
  • [明确排除项2]

Key Assumptions

关键假设

  • [Assumption 1]
  • [Assumption 2]
  • [假设1]
  • [假设2]

Constraints

约束条件

  • [Constraint 1]
  • [Constraint 2]
  • [约束1]
  • [约束2]

Program Structure

项目集结构

Projects

项目列表

ProjectDescriptionOwnerDuration
Project 1[Description][PM]Q1-Q2
Project 2[Description][PM]Q2-Q3
项目描述负责人周期
项目1[描述][项目经理]Q1-Q2
项目2[描述][项目经理]Q2-Q3

Dependencies

依赖关系

FromToTypeRisk
Project 1Project 2Finish-StartHigh
来源目标类型风险
项目1项目2完成-开始高

Governance

治理

Steering Committee

指导委员会

NameRoleAuthority
[Name]Executive SponsorFinal decisions
[Name]Business OwnerRequirements
姓名角色权限
[姓名]执行发起人最终决策
[姓名]业务负责人需求确认

Decision Rights

决策权限

  • Budget changes >$X: Steering Committee
  • Scope changes: Program Board
  • Schedule changes <2 weeks: Program Manager
  • 预算变更超过$X: 指导委员会
  • 范围变更: 项目集委员会
  • 进度变更少于2周: 项目集经理

Meeting Cadence

会议频次

  • Steering Committee: Monthly
  • Program Board: Bi-weekly
  • Project Sync: Weekly
  • 指导委员会: 每月
  • 项目集委员会: 每两周
  • 项目同步会: 每周

Success Criteria

成功标准

  • [Criterion 1 with measurable target]
  • [Criterion 2 with measurable target]
  • [可衡量目标的标准1]
  • [可衡量目标的标准2]

Approvals

审批

RoleNameSignatureDate
Sponsor
Business Owner
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角色姓名签字日期
发起人
业务负责人
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Program Roadmap

项目集路线图

PROGRAM ROADMAP: [Name]

2024
Q1                  Q2                  Q3                  Q4
├─────────────────────────────────────────────────────────────────┤

PROJECT 1: Foundation
[████████████████████]
├── Phase 1: Design ──┤── Phase 2: Build ─┤

PROJECT 2: Implementation
          [████████████████████████████████]
          ├── Phase 1 ────┤── Phase 2 ────┤── Phase 3 ────┤

PROJECT 3: Integration
                              [████████████████████]
                              ├── Build ──┤── Test ──┤── Deploy ─┤

MILESTONES
    M1 ◆              M2 ◆               M3 ◆              M4 ◆
    Design            MVP                Beta              Launch
    Complete          Ready              Release           Complete

BENEFITS REALIZATION
                                              [Benefit 1 starts]
                                                    [Benefit 2 starts]
PROGRAM ROADMAP: [Name]

2024
Q1                  Q2                  Q3                  Q4
├─────────────────────────────────────────────────────────────────┤

PROJECT 1: Foundation
[████████████████████]
├── Phase 1: Design ──┤── Phase 2: Build ─┤

PROJECT 2: Implementation
          [████████████████████████████████]
          ├── Phase 1 ────┤── Phase 2 ────┤── Phase 3 ────┤

PROJECT 3: Integration
                              [████████████████████]
                              ├── Build ──┤── Test ──┤── Deploy ─┤

MILESTONES
    M1 ◆              M2 ◆               M3 ◆              M4 ◆
    Design            MVP                Beta              Launch
    Complete          Ready              Release           Complete

BENEFITS REALIZATION
                                              [Benefit 1 starts]
                                                    [Benefit 2 starts]

Resource Plan

资源计划

RESOURCE ALLOCATION

Role          Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
─────────────────────────────────────────────────────────────────
Program Mgr   [█████████████████████████████████████████████████]
Architect     [████████████████████████]
Dev Lead      [██████████████████████████████████████]
Developers    [█████████████] [████████████████████████████████]
QA Lead               [████████████████████████████████████████]
QA Engineers              [██████████████████████████████████████]
BA            [████████████████████]        [████████████████]

SUMMARY
Total FTE:    5   7   10  12  12  12  12  10  8   6   4   2
Budget/mo:    $   $   $   $   $   $   $   $   $   $   $   $
RESOURCE ALLOCATION

Role          Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
─────────────────────────────────────────────────────────────────
Program Mgr   [█████████████████████████████████████████████████]
Architect     [████████████████████████]
Dev Lead      [██████████████████████████████████████]
Developers    [█████████████] [████████████████████████████████]
QA Lead               [████████████████████████████████████████]
QA Engineers              [██████████████████████████████████████]
BA            [████████████████████]        [████████████████]

SUMMARY
Total FTE:    5   7   10  12  12  12  12  10  8   6   4   2
Budget/mo:    $   $   $   $   $   $   $   $   $   $   $   $

Cross-Project Coordination

跨项目协调

Dependency Management

依赖关系管理

DEPENDENCY MATRIX

              Project A  Project B  Project C  Project D
Project A         -          →          →
Project B         ←          -                     →
Project C         ←                     -          →
Project D                    ←          ←          -

Legend:
→ = Provides dependency to
← = Receives dependency from

CRITICAL PATH
Project A (Design) → Project B (API) → Project C (Integration) → Project D (Launch)
           M1              M2                  M3                    M4
DEPENDENCY MATRIX

              Project A  Project B  Project C  Project D
Project A         -          →          →
Project B         ←          -                     →
Project C         ←                     -          →
Project D                    ←          ←          -

Legend:
→ = 提供依赖给
← = 接收来自...的依赖

CRITICAL PATH
Project A (Design) → Project B (API) → Project C (Integration) → Project D (Launch)
           M1              M2                  M3                    M4

Integration Points

集成点

IntegrationProjectsInterfaceOwnerRisk
API ContractA → BREST APITeam BMedium
Data MigrationB → CETLTeam CHigh
SSOA, B, CSAMLTeam ALow
集成项涉及项目接口负责人风险
API契约A → BREST API团队B中
数据迁移B → CETL团队C高
单点登录A, B, CSAML团队A低

Governance

治理

Program Dashboard

项目集仪表盘

┌─────────────────────────────────────────────────────────────────┐
│              PROGRAM STATUS DASHBOARD                            │
├─────────────────────────────────────────────────────────────────┤
│  Program: Digital Transformation    Status: 🟡 At Risk          │
│  Sponsor: [Name]                    Phase: Execution             │
├─────────────────────────────────────────────────────────────────┤
│  OVERALL HEALTH                                                  │
│  Schedule: 🟡 -2 weeks    Budget: 🟢 92%    Scope: 🟢 On Track  │
│  Quality: 🟢 Meets std    Risk: 🟡 3 High   Resources: 🟢 Stable│
├─────────────────────────────────────────────────────────────────┤
│  PROJECT STATUS                                                  │
│  Project A: 🟢 Complete   Project B: 🟡 At Risk                 │
│  Project C: 🟢 On Track   Project D: 🔵 Not Started             │
├─────────────────────────────────────────────────────────────────┤
│  KEY METRICS                                                     │
│  Milestones: 4/8 (50%)   Deliverables: 12/20 (60%)             │
│  Benefits: $1.2M realized  Issues: 5 open (2 critical)         │
├─────────────────────────────────────────────────────────────────┤
│  UPCOMING MILESTONES                                             │
│  M5: Beta Release - Feb 15 (🟡 At Risk)                         │
│  M6: UAT Complete - Mar 01 (🟢 On Track)                        │
└─────────────────────────────────────────────────────────────────┘
┌─────────────────────────────────────────────────────────────────┐
│              PROGRAM STATUS DASHBOARD                            │
├─────────────────────────────────────────────────────────────────┤
│  Program: Digital Transformation    Status: 🟡 At Risk          │
│  Sponsor: [Name]                    Phase: Execution             │
├─────────────────────────────────────────────────────────────────┤
│  OVERALL HEALTH                                                  │
│  Schedule: 🟡 -2 weeks    Budget: 🟢 92%    Scope: 🟢 On Track  │
│  Quality: 🟢 Meets std    Risk: 🟡 3 High   Resources: 🟢 Stable│
├─────────────────────────────────────────────────────────────────┤
│  PROJECT STATUS                                                  │
│  Project A: 🟢 Complete   Project B: 🟡 At Risk                 │
│  Project C: 🟢 On Track   Project D: 🔵 Not Started             │
├─────────────────────────────────────────────────────────────────┤
│  KEY METRICS                                                     │
│  Milestones: 4/8 (50%)   Deliverables: 12/20 (60%)             │
│  Benefits: $1.2M realized  Issues: 5 open (2 critical)         │
├─────────────────────────────────────────────────────────────────┤
│  UPCOMING MILESTONES                                             │
│  M5: Beta Release - Feb 15 (🟡 At Risk)                         │
│  M6: UAT Complete - Mar 01 (🟢 On Track)                        │
└─────────────────────────────────────────────────────────────────┘

Status Reporting

状态报告

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Program Status Report

项目集状态报告

Report Period: [Date Range]

报告周期: [日期范围]

Executive Summary

执行摘要

[2-3 sentence summary of program status]
[2-3句话总结项目集状态]

Overall Status: 🟢🟡🔴

整体状态: 🟢🟡🔴

Health Indicators

健康指标

DimensionStatusTrendCommentary
Schedule🟡→2 weeks behind, recovery plan in place
Budget🟢↑8% under budget
Scope🟢→No changes this period
Quality🟢→All quality gates passed
Risk🟡↓1 new high risk identified
维度状态趋势说明
进度🟡→落后2周，已制定恢复计划
预算🟢↑低于预算8%
范围🟢→本期无变更
质量🟢→所有质量关卡均通过
风险🟡↓识别出1个新的高风险

Project Summaries

项目摘要

ProjectStatus% CompleteNext Milestone
Project A🟢100%Complete
Project B🟡65%API Delivery (Feb 10)
Project C🟢40%Integration Start (Feb 20)
项目状态完成率下一个里程碑
项目A🟢100%已完成
项目B🟡65%API交付（2月10日）
项目C🟢40%集成启动（2月20日）

Key Accomplishments

关键成果

  • [Accomplishment 1]
  • [Accomplishment 2]
  • [成果1]
  • [成果2]

Key Issues

关键问题

IssueImpactOwnerTarget Date
[Issue][Impact][Owner][Date]
问题影响负责人目标解决日期
[问题][影响][负责人][日期]

Key Risks

关键风险

RiskProbabilityImpactMitigation
[Risk]HighHigh[Action]
风险概率影响缓解措施
[风险]高高[行动]

Decisions Required

待决策事项

DecisionOptionsRecommendationDeadline
[Decision][Options][Rec][Date]
决策选项建议截止日期
[决策][选项][建议][日期]

Next Period Focus

下期重点

  • [Priority 1]
  • [Priority 2]
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  • [优先级1]
  • [优先级2]
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Escalation Matrix

升级上报矩阵

LevelCriteriaEscalate ToResponse Time
1Team issueProject Manager24 hours
2Project impactProgram Manager48 hours
3Program impactProgram Board1 week
4Strategic impactSteering Committee2 weeks
级别标准上报对象响应时间
1团队内部问题项目经理24小时
2影响项目项目集经理48小时
3影响项目集项目集委员会1周
4影响战略指导委员会2周

Risk Management

风险管理

Program Risk Register

项目集风险登记册

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Program Risk Register

Program Risk Register

IDRiskCategoryProbabilityImpactScoreOwnerMitigationStatus
R1Key resource departureResourceMediumHigh12PMCross-training, documentationOpen
R2Integration delaysTechnicalHighHigh16Tech LeadEarly integration testingMonitoring
R3Scope creepScopeMediumMedium9PMChange control processOpen
R4Vendor deliveryExternalLowHigh8PMContract penalties, alternativesOpen
ID风险类别概率影响得分负责人缓解措施状态
R1核心资源离职资源中高12项目经理交叉培训、文档留存未关闭
R2集成延迟技术高高16技术负责人提前集成测试监控中
R3范围蔓延范围中中9项目经理变更控制流程未关闭
R4供应商交付延迟外部低高8项目经理合同惩罚、备选方案未关闭

Risk Heat Map

Risk Heat Map

│ Low (1-3) │ Medium (4-6) │ High (7-9) ───────────┼───────────┼──────────────┼─────────── High │ │ R3 │ R1, R2 Impact │ │ │ ───────────┼───────────┼──────────────┼─────────── Medium │ R4 │ │ Impact │ │ │ ───────────┼───────────┼──────────────┼─────────── Low │ │ │ Impact │ │ │
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│ Low (1-3) │ Medium (4-6) │ High (7-9) ───────────┼───────────┼──────────────┼─────────── High │ │ R3 │ R1, R2 Impact │ │ │ ───────────┼───────────┼──────────────┼─────────── Medium │ R4 │ │ Impact │ │ │ ───────────┼───────────┼──────────────┼─────────── Low │ │ │ Impact │ │ │
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Benefits Realization

收益实现

Benefits Tracking

收益跟踪

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Benefits Realization Plan

收益实现计划

Benefit 1: Revenue Increase

收益1: 收入增长

Definition

定义

  • Metric: Annual revenue from new product
  • Baseline: $0
  • Target: $5M/year
  • 指标: 新产品年度收入
  • 基线: 0美元
  • 目标: 每年500万美元

Measurement

衡量方式

  • Source: Financial system
  • Frequency: Monthly
  • Owner: Finance
  • 数据来源: 财务系统
  • 频次: 每月
  • 负责人: 财务部门

Realization Timeline

实现 timeline

QuarterTargetActualVariance
Q3 2024$200K
Q4 2024$800K
Q1 2025$1.5M
季度目标实际偏差
2024 Q320万美元
2024 Q480万美元
2025 Q1150万美元

Dependencies

依赖关系

  • Product launch (Project D)
  • Sales enablement (Project E)
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  • 产品发布（项目D）
  • 销售赋能（项目E）
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Benefits Dashboard

收益仪表盘

┌─────────────────────────────────────────────────────────────────┐
│              BENEFITS REALIZATION                                │
├─────────────────────────────────────────────────────────────────┤
│  Target Benefits: $10M    Realized: $3.2M    On Track: $4.5M   │
├─────────────────────────────────────────────────────────────────┤
│  BENEFIT BREAKDOWN                                               │
│  Revenue Increase:  $2.0M / $5.0M  [████████░░░░░░░░] 40%      │
│  Cost Reduction:    $1.0M / $3.0M  [█████░░░░░░░░░░░] 33%      │
│  Efficiency Gain:   $0.2M / $2.0M  [█░░░░░░░░░░░░░░░] 10%      │
├─────────────────────────────────────────────────────────────────┤
│  TIMELINE                                                        │
│  [Realization curve chart vs plan]                              │
└─────────────────────────────────────────────────────────────────┘
┌─────────────────────────────────────────────────────────────────┐
│              BENEFITS REALIZATION                                │
├─────────────────────────────────────────────────────────────────┤
│  Target Benefits: $10M    Realized: $3.2M    On Track: $4.5M   │
├─────────────────────────────────────────────────────────────────┤
│  BENEFIT BREAKDOWN                                               │
│  Revenue Increase:  $2.0M / $5.0M  [████████░░░░░░░░] 40%      │
│  Cost Reduction:    $1.0M / $3.0M  [█████░░░░░░░░░░░] 33%      │
│  Efficiency Gain:   $0.2M / $2.0M  [█░░░░░░░░░░░░░░░] 10%      │
├─────────────────────────────────────────────────────────────────┤
│  TIMELINE                                                        │
│  [实际实现曲线 vs 计划曲线图表]                              │
└─────────────────────────────────────────────────────────────────┘

Stakeholder Management

干系人管理

Stakeholder Map

干系人图谱

                    HIGH INFLUENCE
                          │
        ┌─────────────────┼─────────────────┐
        │    KEEP         │     MANAGE      │
        │    SATISFIED    │     CLOSELY     │
        │                 │                 │
        │  - CFO          │  - CEO          │
        │  - Legal        │  - CTO          │
LOW     │                 │  - Bus Owner    │    HIGH
INTEREST├─────────────────┼─────────────────┤ INTEREST
        │    MONITOR      │     KEEP        │
        │                 │     INFORMED    │
        │                 │                 │
        │  - Vendors      │  - End Users    │
        │  - Support      │  - Teams        │
        │                 │                 │
        └─────────────────┼─────────────────┘
                          │
                    LOW INFLUENCE
                    HIGH INFLUENCE
                          │
        ┌─────────────────┼─────────────────┐
        │    KEEP         │     MANAGE      │
        │    SATISFIED    │     CLOSELY     │
        │                 │                 │
        │  - CFO          │  - CEO          │
        │  - Legal        │  - CTO          │
LOW     │                 │  - Bus Owner    │    HIGH
INTEREST├─────────────────┼─────────────────┤ INTEREST
        │    MONITOR      │     KEEP        │
        │                 │     INFORMED    │
        │                 │                 │
        │  - Vendors      │  - End Users    │
        │  - Support      │  - Teams        │
        │                 │                 │
        └─────────────────┼─────────────────┘
                          │
                    LOW INFLUENCE

Communication Plan

沟通计划

StakeholderInformationFrequencyChannelOwner
Steering CommitteeProgram statusMonthlyMeetingPM
Program BoardDetailed statusBi-weeklyMeetingPM
Project ManagersCoordinationWeeklyMeetingPM
TeamsUpdatesWeeklyEmailPM
End UsersProgressMonthlyNewsletterComms
干系人信息内容频次渠道负责人
指导委员会项目集状态每月会议项目集经理
项目集委员会详细状态每两周会议项目集经理
项目经理协调信息每周会议项目集经理
项目团队更新信息每周邮件项目集经理
终端用户进展情况每月通讯稿沟通部门

Reference Materials

参考资料

  • references/governance.md
    - Program governance guide
  • references/planning.md
    - Planning best practices
  • references/benefits.md
    - Benefits realization
  • references/stakeholders.md
    - Stakeholder management
  • references/governance.md
    - 项目集治理指南
  • references/planning.md
    - 规划最佳实践
  • references/benefits.md
    - 收益实现
  • references/stakeholders.md
    - 干系人管理

Scripts

脚本

bash
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bash
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Program dashboard generator

Program dashboard generator

python scripts/program_dashboard.py --program "Digital Transformation"
python scripts/program_dashboard.py --program "Digital Transformation"

Dependency analyzer

Dependency analyzer

python scripts/dependency_analyzer.py --projects projects.yaml
python scripts/dependency_analyzer.py --projects projects.yaml

Benefits tracker

Benefits tracker

python scripts/benefits_tracker.py --plan benefits_plan.yaml
python scripts/benefits_tracker.py --plan benefits_plan.yaml

Resource forecaster

Resource forecaster

python scripts/resource_forecast.py --program program.yaml --months 12
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python scripts/resource_forecast.py --program program.yaml --months 12
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