Behavioral Economics

Overview

Framework

IRON LAW: Biases Are Systematic, Not Random

Behavioral biases are PREDICTABLE patterns, not noise. Loss aversion
doesn't sometimes make people risk-seeking and sometimes not — it
consistently makes people overweight losses relative to equivalent gains
(roughly 2:1 ratio). Use specific bias names and their documented effects,
not vague "people are irrational."

Core Concepts

• Loss aversion: Losses hurt ~2x more than equivalent gains feel good
• Reference dependence: People evaluate outcomes relative to a reference point, not in absolute terms
• Diminishing sensitivity: The difference between $0 and $100 feels larger than between $1000 and $1100

Key Biases for Business Application

Nudge Design Framework (Thaler & Sunstein)

• Easy: Reduce friction. Simplify forms, pre-fill data, reduce steps.
• Attractive: Make the desired action visually prominent and appealing.
• Social: Show what others are doing. Peer comparisons, testimonials.
• Timely: Deliver the nudge at the moment of decision, not before or after.

Analysis Steps

1. Identify the decision context: What choice is the user/customer making?
2. Map relevant biases: Which systematic biases are likely at play?
3. Evaluate current choice architecture: How is the decision currently presented?
4. Design interventions: Apply nudges using EAST framework
5. Test: A/B test the intervention against the current design

Output Format

# Behavioral Analysis: {Decision Context}

## Decision Context
- Decision-maker: {who}
- Choice: {what they're deciding}
- Current behavior: {what they typically do}
- Desired behavior: {what we want them to do}

## Biases Identified
| Bias | How It Manifests | Impact |
|------|-----------------|--------|
| {bias} | {specific manifestation} | H/M/L |

## Current Choice Architecture
{How the decision is currently structured and why it triggers biases}

## Proposed Nudges
| Nudge | EAST Principle | Expected Effect |
|-------|---------------|----------------|
| {intervention} | Easy/Attractive/Social/Timely | {predicted change} |

## Testing Plan
- Control: {current design}
- Treatment: {nudged design}
- Metric: {conversion rate / opt-in rate / etc.}
- Sample size: {N}

Examples

Correct Application

• Status quo bias: Employees don't enroll because they'd have to actively opt in
• Present bias: Retirement is decades away; spending now feels more urgent
• Loss aversion: Monthly salary deduction feels like a loss

Incorrect Application

• "People are irrational, so we should manipulate them" → Behavioral economics identifies systematic patterns, not random irrationality. Nudges should help people make decisions aligned with their OWN stated goals, not manipulate against their interests. Violates Iron Law and ethical principles.

Gotchas

• Nudges are libertarian paternalism: They preserve choice while steering toward better outcomes. If the nudge removes choice, it's not a nudge — it's a mandate.
• Biases interact: Loss aversion + anchoring + framing can combine. "Save NT$300" (gain frame) vs "Stop losing NT$300/month" (loss frame + anchoring) — the latter is stronger due to compounding biases.
• Cultural variation: Some biases vary across cultures. Social proof is stronger in collectivist cultures (Taiwan, Japan) than individualist ones. Calibrate for context.
• Nudge fatigue: Too many nudges simultaneously reduce effectiveness. Prioritize the highest-impact one.
• Ethical boundary: Using biases to sell products people don't need (dark patterns) is exploitation, not nudging. The test: would the person thank you for the nudge if they knew about it?

References

• For prospect theory mathematics, see

  references/prospect-theory.md

• For dark patterns vs ethical nudges, see

  references/ethics-of-nudging.md