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Found 3 Skills
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Triage customer support tickets/emails/chats into categories, priority, and next action; draft responses and create reproducible steps; use for Zendesk/Intercom/Help Scout exports or pasted threads.
Evaluate whether a development ticket (user story, feature request, bug report, etc.) is ready for development, and provide specific, actionable feedback if it is not. Use this skill whenever the user asks to triage, evaluate, assess, review, or check the readiness of a ticket, story, issue, or work item. The ticket can come from anywhere: pasted inline, read from a file, fetched from Jira or another tracker via MCP, or any other source. Also use this when a user asks "is this ticket ready?" or "what's wrong with this ticket?" or wants to improve a ticket's specification.