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Found 21 Skills
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Use acli to manage Jira tickets -- search, view, create, edit, transition, assign, comment, and more from the command line.
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations
Manage tickets with tk CLI. Triggers on "create ticket", "list tickets", "what's next", "blocked", "close ticket", "ticket status", "work on next ticket/issue".
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
SOC II triage workflow for creating Linear tickets, branches, OpenSpec proposals, commits, and PRs. Use when asked to triage an issue, create a triage ticket, or start SOC II workflow.
Manage Obsidian documents (project notes, daily notes, meeting records), Jira tickets, and Todo tasks. Optionally generate daily reports. Integrates with Jira MCP, Things MCP, and Obsidian MCP. Use when the user asks to: (1) Create, update, or organize project notes, (2) Update or review daily notes, (3) Create, update, or manage meeting records, (4) Manage Jira tickets or Todo tasks, (5) Manage Obsidian documents, or (6) Generate a daily report (only when explicitly requested). Triggers include phrases like 'update my project note', 'create meeting minutes', 'add to my daily note', 'record meeting', 'update meeting notes', 'organize my Obsidian', 'manage documents', 'check my tickets', 'manage my todos', or 'generate daily report'.
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
OsTicket integration. Manage data, records, and automate workflows. Use when the user wants to interact with OsTicket data.