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Found 32 Skills
Chart a route through a foggy problem — turn a loose idea into a map of investigation tickets and resolve them one at a time until the way to the goal is clear.
Break a plan, spec, or the current conversation into a set of tracer-bullet tickets, each declaring its blocking edges, published to the configured tracker — edges as text in a local file, or native blocking links on a real tracker.
Turn a loose idea into a sequenced map of investigation tickets, then drive them to resolution one at a time.
Create, triage, advance, and close HubSpot support tickets — pipeline discovery, contact/company association, priority queues, bulk stage moves, resolution close-out.
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order," or "I want a refund."
Break a plan, spec, or the current conversation into tracer-bullet tickets with blocking edges, published to the project tracker. Use when splitting approved work into issues.
OsTicket integration. Manage data, records, and automate workflows. Use when the user wants to interact with OsTicket data.
Use acli to manage Jira tickets -- search, view, create, edit, transition, assign, comment, and more from the command line.
Triage incoming support tickets by categorizing issues, assigning priority (P1-P4), and recommending routing. Use when a new ticket or customer issue comes in, when assessing severity, or when deciding which team should handle an issue.
Expert in Freshdesk helpdesk API for building integrations, extracting support data, managing tickets/contacts/companies, and automating support workflows. Use when working with Freshdesk, building helpdesk integrations, analyzing support ticket data, or creating customer support applications.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
SOC II triage workflow for creating Linear tickets, branches, OpenSpec proposals, commits, and PRs. Use when asked to triage an issue, create a triage ticket, or start SOC II workflow.