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Found 4 Skills
Map the end-to-end service delivery system including frontstage actions, backstage processes, and supporting infrastructure.
Map, analyze, and redesign the systems behind product experiences. Part of the Intent design strategy system. Creates service blueprints, ecosystem maps, process architecture, and dependency diagrams. Understands how services, teams, tools, and data flows connect to produce (or fail to produce) user outcomes. Proposes structural changes to how products and services are organized. Trigger on: service blueprints, system maps, process architecture, actor/role mapping, dependency analysis, cross-functional workflows, operational design, "how does this system work?", "what breaks when X happens?", "map out the service", "where are the dependencies?", or any question about the structural machinery behind a product experience. Use this skill broadly — whenever someone needs to understand or redesign how a system works, not just what a user sees.
Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.
End-to-end service design and service improvement workflow based on Lou Downe's "Good Services" (15 principles). Use when the user asks for a service audit, service blueprint, customer journey map/service map, designing a new service, fixing a broken service, improving findability/clarity/accessibility, or creating an actionable backlog and service standard.