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Found 18 Skills
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvemen
Create comprehensive user journey maps that identify pain points, opportunities, and emotional states across touchpoints. Use when mapping user experiences or analyzing conversion flows.
Framework for documenting compliant patient journeys with touchpoints, consent, and escalation paths.
Map user missions from trigger to value moment, organizing features into coherent paths during PRD v0.4 User Journeys. Triggers on requests to map user journeys, define user flows, describe how users accomplish goals, or when user asks "map user journeys", "define user flows", "user missions", "how do users accomplish X?", "journey mapping", "what steps do users take?", "pain to value flow". Consumes PER- (Persona Definition), FEA- (Feature Value Planning), KPI- (Outcome Definition). Outputs UJ- entries with step flows, pain points, and value moments. Feeds v0.4 Screen Flow Definition.
Build customer journey maps and service blueprints that visualize the end-to-end user experience including touchpoints, emotions, friction, and underlying systems. Use this skill whenever the user wants to map a customer journey, build a service blueprint, identify friction across an experience, align teams on the user experience, or visualize touchpoints and pain points. Triggers on customer journey, journey map, service blueprint, user journey, experience map, touchpoint analysis, friction map, journey audit, end-to-end experience, customer experience map. Also triggers when the team has departmental views of users but no shared map of what the experience actually feels like.
Use this skill when planning user research, conducting usability tests, creating journey maps, or designing A/B experiments. Triggers on user interviews, usability testing, user journey maps, A/B test design, survey design, persona creation, card sorting, tree testing, and any task requiring user experience research methodology or analysis.
Create an end-to-end user journey map with stages, touchpoints, emotions, pain points, and opportunity areas. Use when mapping the full user experience for a product, feature, or service.
Product interaction and UX expert. Use when reviewing UI/UX, conducting heuristic evaluations, designing user journeys, applying cognitive psychology principles, or ensuring WCAG 2.2 accessibility compliance.
User personas, customer journey maps, interview guides, usability testing, and card sorting. Use when building user understanding, mapping customer experiences, planning user research sessions, or defining Jobs-to-Be-Done.
Map and analyze the customer journey across Awareness, Consideration, Decision, Usage, and Advocacy stages. Use this skill when the user needs to understand the customer experience end-to-end, identify drop-off points, optimize touchpoints, or improve conversion — even if they say 'where are we losing customers', 'what's our funnel look like', or 'map the user experience'.
Master user research with interviews, surveys, personas, journey mapping, and research synthesis for user-centered design.
Эксперт Customer Journey. Используй для mapping touchpoints, user experience и journey optimization.