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Found 7 Skills
Library of in-product message patterns, triggers, and targeting rules.
Braze platform help — Canvas Flow journey orchestration, email/push/in-app/SMS/WhatsApp/Content Cards campaigns, BrazeAI (predictive, generative, agentic), Braze Data Platform (CDI, Currents), real-time segmentation, Catalogs, Feature Flags, transactional email API, Liquid templating, Connected Content, Braze Alloys integrations, SCIM, REST API. Use when asking 'how do I do X in Braze', configuring Canvas flows, building segments, setting up Currents data streaming, using the Braze API, or migrating from Appboy. Do NOT use for building prospect lists (use /sales-prospect-list), designing outbound cadence strategy (use /sales-cadence), cross-platform deliverability (use /sales-deliverability), transactional email strategy (use /sales-transactional-email), push notification strategy (use /sales-push-notification), in-app messaging strategy (use /sales-in-app-messaging), or email marketing strategy (use /sales-email-marketing).
Iterable platform help — cross-channel customer engagement with Studio journey builder, AI suite (Brand Affinity, STO, Predictive Goals), and Smart Ingest from 23+ data sources. Use when configuring Studio journeys, setting up campaigns or experiments, managing email/SMS/push/in-app/WhatsApp channels, using Iterable AI features, configuring Smart Ingest or Snowflake sync, or troubleshooting Iterable. Do NOT use for general email marketing strategy (use /sales-email-marketing), push notification strategy (use /sales-push-notification), in-app messaging strategy (use /sales-in-app-messaging), transactional email strategy (use /sales-transactional-email), cross-platform deliverability (use /sales-deliverability), or connecting tools generically (use /sales-integration).
Mobile and web push notification strategy — opt-in optimization, rich push, segmentation, timing, frequency capping, deep linking, A/B testing, and analytics. Covers strategy and implementation across Braze, OneSignal, Airship, Firebase/FCM, Customer.io, Klaviyo, Iterable, and MoEngage. Use when designing push notification strategy, improving push opt-in rates, building push campaigns, choosing a push provider, or optimizing push engagement. Do NOT use for in-app messages (use /sales-in-app-messaging), email marketing (use /sales-email-marketing), SMS/WhatsApp messaging (use /sales-braze or platform-specific skill), or cold outbound (use /sales-cadence). For Braze-specific help, use /sales-braze. For Customer.io-specific help, use /sales-customerio.
Pendo platform help — product analytics, in-app guides, session replay, NPS/CSAT surveys, feature adoption tracking, Leo AI. Use when Pendo guides aren't showing, feature tagging is tedious, analytics data looks wrong, users aren't completing onboarding, NPS scores are flat, need help with Pendo API or aggregation queries, setting up Pendo for the first time, or comparing Pendo to Appcues or WalkMe. Do NOT use for in-app messaging strategy across platforms (use /sales-in-app-messaging) or general customer feedback strategy (use /sales-customer-feedback).
Customer feedback, NPS, CSAT, CES, Voice of Customer strategy across platforms — survey design, response rate optimization, closed-loop feedback, text analytics, benchmarking, program governance. Use when NPS scores are stagnant, survey response rates are low, feedback isn't driving action, unsure which CX metric to use, need to design a VoC program, comparing feedback tools (Medallia vs Qualtrics vs SurveyMonkey vs Typeform), or customers feel over-surveyed. Do NOT use for product review collection like Trustpilot or G2 (use /sales-customer-reviews) or in-app message surveys (use /sales-in-app-messaging).
Whatfix platform help — Digital Adoption Platform (DAP), in-app Flows, Smart Tips, Beacons, Task Lists, Self Help widget, Product Analytics (funnels, Sankey charts, cohorts), Mirror sandbox training, NPS/custom surveys, Integration Hub. Use when Whatfix flows aren't triggering, users skip walkthroughs, Self Help widget isn't surfacing right content, product analytics look wrong, Mirror sandbox needs setup, Whatfix surveys have low completion, Integration Hub data isn't syncing, need help with Whatfix API or content tagging, setting up Whatfix for a new enterprise app, or comparing Whatfix to WalkMe or Pendo. Do NOT use for in-app messaging strategy across platforms (use /sales-in-app-messaging) or general customer feedback strategy (use /sales-customer-feedback).