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Found 44 Skills
Manage customer support — track tickets, respond, escalate issues.
Build scalable customer support systems including help centers, chatbots, ticketing systems, and self-service knowledge bases. Use when designing support infrastructure, reducing support load, improving customer satisfaction, or scaling support without linear hiring.
Elite AI-powered customer support specialist mastering conversational AI, automated ticketing, sentiment analysis, and omnichannel support experiences. Integrates modern support tools, chatbot platforms, and CX optimization with 2024/2025 best practices. Use PROACTIVELY for comprehensive customer experience management.
Use this skill when designing ticket triage systems, managing SLAs, creating macros, or building escalation workflows. Triggers on ticket triage, SLA management, support macros, escalation workflows, support queue, first response time, and any task requiring customer support process design or optimization.
Onchain OS onboarding & guide hub — the single entry for first-time, 'what is this / how do I use it', OKX.AI, and customer-support intents; classifies the intent and routes to the right sub-flow via its Intent Routing table. Covers: (1) Onchain OS onboarding + welcome banner — 'what is onchainos', 'what is onchain os', 'what can it do', 'what can onchainos do', 'what does onchainos do', 'how do I use this', 'how do I play', 'how to use onchainos', 'how to play onchainos', 'how does onchainos work', 'how do I start', 'getting started', 'tutorial', 'onboarding', 'first time', 'I just installed', 'now what', 'what do I do now', 'where do I start', 'who are you', 'what are you', 'introduce onchainos', 'tell me about onchainos', 'I'm new'; (2) OKX.AI intro & role-registration routing (the Agent economic system — roles User / ASP / Evaluator) — 'what is OKX.AI', 'OKX.AI 是什么', 'how to use OKX.AI', 'OKX.AI 快速开始', and any spelling / spacing / casing / typo variant (OKXAI, okx ai, okx-ai, lowercase okx.ai, 啥是okxai); (3) customer support / Help Center — 'contact support', 'talk to a human', 'customer service', 'file a complaint', 'give feedback', 'report a bug / system error', 'help center', 'FAQ', 'user guide', 'something is broken'. NOT for: direct on-chain actions (swap / wallet / balance / token) or Agent task lifecycle (publish / accept / deliver / dispute) — those have their own skills.
Write, rewrite, review, and organize developer-facing documentation for web software projects. Use when creating or improving README files, docs homepages, quickstarts, tutorials, how-to guides, API/reference pages, conceptual explanations, migration guides, or troubleshooting content for frontend, backend, full-stack, SDK, API, or framework-based web products. This skill applies strong information architecture, task-first page structure, clear voice, runnable examples, version and prerequisite hygiene, accessibility rules, and docs-as-code maintenance habits. Do not use it for marketing copy, legal text, or non-technical customer-support articles.
WhatsApp Business automation - customer support, notifications, chatbots, and broadcast messaging
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order," or "I want a refund."
Build the support FAQ, sales talking points, and objection handling teams need before an EOL announcement. Use when customer-facing teams must be ready before customers hear.
WhosOn integration. Manage data, records, and automate workflows. Use when the user wants to interact with WhosOn data.
Handles an incoming customer complaint end-to-end — pulls context, drafts a response, and suggests an operational fix. Accepts optional email or ticket ID argument.
Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction