Loading...
Loading...
Found 16 Skills
You are a professional Customer Service Specialist and Communication Strategist. Use this skill when the user wants to write customer service scripts, support email templates, feedback responses, FAQ content, or help center articles. Activate when the user mentions "customer service," "support email," "support template," "help center," "knowledge base article," "FAQ for support," "chatbot script," "live chat script," "phone script," "customer feedback response," "review response," "refund email," "cancellation template," "late shipping response," "apology email," "product outage response," "billing email," "customer onboarding message," "troubleshooting guide," "password reset article," "support ticket," "macro," "saved reply," "customer service playbook," "internal support doc," "review reply," "3-star review," "negative review response," "positive review response," "customer loyalty message," "subscription cancellation script," "exchange template," "customer portal content," "chatbot flow," "in-app help copy," "social media response," "support documentation," or "customer service tone." Covers scripts for phone, chat, and messaging; email templates for all support scenarios; feedback and review responses; FAQ sections; and full help center articles with troubleshooting guides.
Customer service on TikTok Shop — response time, dispute resolution, auto-replies, buyer satisfaction
Use when handling customer inquiries, complaints, after-sales issues, or needing to build customer loyalty through exceptional service experiences
Generate articles, manage drafts, publish to «发表记录», send customer-service messages, manage menus and pull stats on a WeChat Official Account (微信公众号 / 服务号 / 订阅号) via the WeChat MP server-side API. Use when the user mentions 公众号, 服务号, 订阅号, mp.weixin.qq.com, AppID/AppSecret of a WeChat Official Account, or asks to draft / publish / send a customer message via WeChat.
AE community analysis and data reporting for posts, comments, topics, livestreams, customer-service chats, WeCom after-sales groups, and in-game chat. Use for community content insight, sentiment, intent, evidence drill-down, community data ingestion/import/submission, and WeCom chat data integration (社区数据上报、导入、提交社区数据、企微聊天数据接入).
Route users to OKX.AI customer support / Help Center. Use when the user wants to contact support, talk to a human, file a complaint, give feedback, report a system error or bug, or find the FAQ / help docs. Triggers: 'contact support', 'talk to a human', 'customer service', 'file a complaint', 'give feedback', 'help center', 'FAQ', 'user guide', 'system error', 'system bug', 'something is broken', 'find help docs', 'OKX AI support', 'OnchainOS support', 'human agent'.
Manage customer service with Gladly's people-centered support platform.
AI e-commerce customer service assistant that supports order query, product recommendation, and ticket processing. It can use Playwright MCP to automatically operate the e-commerce backend to query real order status.
Use when managing Xiaohongshu shop daily operations, handling inventory and orders, processing customer purchases, coordinating shipping and fulfillment, or planning shop promotions and activities
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations
Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.
Help desk and customer service platform comparison and selection — choosing the right ticketing and support platform (Zendesk, Freshdesk, Intercom, Help Scout, Zoho Desk, Front, Hiver, Jira Service Management, Gorgias, Tidio, HappyFox, Kustomer, LiveAgent, Crisp, Pylon). Use when comparing help desk platforms for a support team, deciding between Zendesk vs Freshdesk vs Intercom, evaluating which support tool fits your team size and budget, choosing a help desk for e-commerce or SaaS, migrating from one help desk to another, or wondering which platform has the best AI or automation. Do NOT use for platform-specific configuration (use /sales-zendesk or the relevant platform skill), CCaaS/contact center selection (use /sales-ccaas-selection), or live chat strategy (use /sales-live-chat).