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Found 29 Skills
Build and execute customer retention strategies for a solopreneur business. Use when reducing churn, improving customer lifetime value, building loyalty programs, re-engaging inactive users, or creating retention-focused product and communication strategies. Covers churn analysis, retention cohorts, lifecycle marketing, win-back campaigns, and loyalty mechanics. Trigger on "customer retention", "reduce churn", "keep customers", "improve retention", "churn rate", "customer loyalty", "win-back campaign".
Identify inactive/at-risk customers via CRM filters and create follow-up tasks at scale. Builds on `bulk-operations`; defers activity-creation specifics to `sales-execution`.
When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' or 'involuntary churn.' This skill covers voluntary churn (cancel flows, save offers, exit surveys) and involuntary churn (dunning, payment recovery). For post-cancel win-back email sequences, see email-sequence. For in-app upgrade paywalls, see paywall-upgrade-cro.
Plan an Amazon Subscribe and Save strategy for consumable and replenishable products. Decides if a product fits, sets the discount tier, and builds a plan to convert one-time buyers into subscribers and keep them. Use when a user asks about Subscribe and Save, SnS, recurring revenue on Amazon, subscription discounts, converting buyers into subscribers, or retention. Trigger phrases: "subscribe and save", "SnS", "subscription", "recurring revenue", "repeat buyers", "retention", "replenishment". Works with zero tools.
This skill should be used when the user asks to "create loyalty program", "set up referral program", "customer rewards", "points system", or mentions loyalty programs, referral marketing, or customer retention. Creates strategic loyalty and referral programs that maximize customer lifetime value and drive organic growth.
Plan Amazon Brand Tailored Promotions. targeted discounts sent to specific shopper audiences such as repeat customers, recent customers, brand followers, cart abandoners, and high-spend shoppers. Picks the right audience, the right discount depth, and the right goal for each promotion. Use when a user asks about Brand Tailored Promotions, targeting past customers with a discount, re-engaging repeat buyers, rewarding brand followers, or winning back lapsed customers. Trigger phrases: "brand tailored promotions", "BTP", "target repeat customers", "win back customers", "brand follower discount". Works with zero tools. the user describes their brand and audience sizes.
Guides a consultant in designing and activating a niche community strategy for a client — covering Facebook Groups, WhatsApp Communities, LinkedIn Groups, and private forums that serve the brand's audience rather than broadcasting at them. Invoke this skill when a client wants to build a owned community space, shift from page-based broadcasting to community-centred engagement, improve customer retention through belonging, or generate leads through trust networks.
This skill should be used when the user asks to "create a membership funnel", "build a subscription funnel", "membership sales page", "recurring revenue funnel", or mentions memberships, subscriptions, or recurring billing funnels. Creates membership funnels that convert prospects and retain members long-term.
This skill should be used when the user asks to "create email automations", "build CRM workflows", "marketing automation", "lead nurture sequences", "automation flows", or mentions CRM, email automation, or marketing automation systems. Creates strategic automation that nurtures leads and converts customers.
Retention and churn prevention specialist covering cancel flow design, proactive health scoring, payment recovery, dunning sequences, and win-back campaigns. Use when the user wants to reduce churn, build cancellation flows, create exit surveys, recover failed payments, set up dunning sequences, identify at-risk customers, run win-back campaigns, or improve customer retention. Also triggers for 'save rate', 'cancel flow', 'churn rate', 'dunning', 'failed payments', 'churned customers', or any customer retention question.
Craft a clear, empathetic End-of-Life (EOL) message that communicates product or feature discontinuation, explains the rationale, addresses customer impact, provides transition support, and positions
Transform your go-to-market strategy using Wes Bush's PLG framework to make your product the primary driver of customer acquisition, activation, and retention Use when: **Launching a SaaS product** and deciding between free trial, freemium, or sales-led models; **Reducing customer acquisition costs** by letting the product do the selling; **Designing user onboarding** that drives users to value quickly; **Converting free users to paid** through product-qualified leads (PQLs); **Fighting churn...