Loading...
Loading...
Found 10 Skills
When the user wants to conduct, analyze, or synthesize customer research. Use when the user mentions "customer research," "ICP research," "talk to customers," "analyze transcripts," "customer interviews," "survey analysis," "support ticket analysis," "voice of customer," "VOC," "build personas," "customer personas," "jobs to be done," "JTBD," "what do customers say," "what are customers struggling with," "Reddit mining," "G2 reviews," "review mining," "digital watering holes," "community research," "forum research," "competitor reviews," "customer sentiment," or "find out why customers churn/convert/buy." Use for both analyzing existing research assets AND gathering new research from online sources. For writing copy informed by research, see copywriting. For acting on research to improve pages, see page-cro.
Research customer questions by searching across documentation, knowledge bases, and connected sources, then synthesize a confidence-scored answer. Use when a customer asks a question you need to investigate, when building background on a customer situation, or when you need account context.
Use this skill when conducting customer research - designing surveys, writing interview guides, performing NPS deep-dive analysis, interpreting behavioral analytics (funnels, cohorts, retention), or building data-driven user personas. Triggers on "create a survey", "interview script", "NPS analysis", "user persona", "behavioral analytics", "customer segmentation", "voice of customer", "churn analysis", "jobs to be done", or "research plan".
Guide product managers through a complete discovery cycle—from initial problem hypothesis to validated solution—by orchestrating problem framing, customer interviews, synthesis, and experimentatio
Plan, conduct, and synthesize high-signal user interviews and produce a User Interview Pack (recruiting plan, screener, discussion guide, notes template, synthesis report). Use for user interview, customer interview, discovery interview, JTBD switch interview, concept interview.
Research a company's ideal customer profiles and build detailed synthetic personas. Identifies 4-6 distinct buyer segments through web research, then creates rich, realistic personas with demographics, motivations, skepticism profiles, decision criteria, and language patterns. Saves personas as a reusable client asset that other skills can reference.
Define ideal customer profiles and buyer personas with structured frameworks. Use when the user asks about ideal customer profile, ICP, buyer persona, target audience definition, customer segmentation, customer research, user interviews, or persona creation. Trigger phrases include "ideal customer profile", "ICP", "buyer persona", "who is my customer", "target audience", "customer profile", "persona", "customer segmentation", "user research", "customer interview", "who should I target".
Product Management frameworks, methodologies, and best practices library. Provides PM knowledge including prioritization (RICE, MoSCoW), goal setting (OKR, SMART), customer research (JTBD, Personas), and product strategy. Use when needing PM methodology guidance or framework application.
Conduct market research on competition and customers. Use when the user says they need market research
Act as Bob Moesta, innovation expert and co-creator of Jobs to Be Done theory. Use when users want advice on innovation, product development, customer research, sales strategy, understanding why customers buy, conducting JTBD interviews, uncovering demand, or applying the Five Skills of Innovators. Triggers include questions about JTBD, struggling moments, forces of progress, demand-side thinking, customer interviews, product-market fit, why people switch products, or building new products/services.