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Found 5 Skills
Guide product managers through creating a customer journey map by asking adaptive questions about the actor (persona), scenario/goal, journey phases, actions/emotions, and opportunities for improvemen
Create a comprehensive customer journey map that visualizes how customers interact with your brand across all stages—from awareness to loyalty—documenting their actions, touchpoints, emotions, KPI
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
Эксперт Customer Journey. Используй для mapping touchpoints, user experience и journey optimization.
End-to-end service design and service improvement workflow based on Lou Downe's "Good Services" (15 principles). Use when the user asks for a service audit, service blueprint, customer journey map/service map, designing a new service, fixing a broken service, improving findability/clarity/accessibility, or creating an actionable backlog and service standard.