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Found 8 Skills
Customer interview question bank and synthesis templates for product discovery.
Talk to customers without leading them using Mom Test rules: discuss their life not your idea, ask about specifics in the past, and talk less. Use when the user mentions "customer interviews", "validate my idea", "users say they want it but don't buy", "leading questions", or "The Mom Test". Covers commitment and advancement, avoiding compliments, and extracting signal from noise. For product-market fit, see jobs-to-be-done. For rapid prototype testing, see design-sprint.
Collect, analyze, and act on customer feedback to improve your product and business. Use when building feedback systems, running customer interviews, analyzing feature requests, measuring satisfaction (NPS, CSAT), or closing the feedback loop. Covers feedback collection methods, interview techniques, analysis frameworks, and how to decide what feedback to act on. Trigger on "customer feedback", "collect feedback", "user research", "customer interviews", "NPS", "feature requests", "feedback system".
Use when validating that a real-world problem exists before defining JTBD or writing code. Triggers on "is there demand for this?", "how do I validate this idea?", "should we build this?", or before any MVP scope decision. Combines multiple signal sources to produce a Problem Statement with confidence level.
Master user research methodologies, customer interviews, persona development, and journey mapping. Understand customer problems deeply before building.
Use when "RICE prioritization", "feature prioritization", "PRD writing", "user stories", or asking about "product roadmap", "customer interviews", "sprint planning", "backlog grooming"
Day 5 (Friday) sprint-closing move of a Design Sprint that produces the bundled Friday artifact covering per-customer interview observations, best quotes, scorecard grid (sprint questions by customers), observed patterns, hot takes from each team member, and the Decider summary (build, iterate, pivot, or stop, plus highest-confidence learning, most important revision, and next artifact). Use Friday after Thursday's prototype passes trial run and during/after the 5 customer interviews. The sprint's payoff artifact.
Validates business ideas through customer conversations using Rob Fitzpatrick's Mom Test framework. Use when planning user interviews, getting product feedback, validating ideas, designing discovery questions, or extracting honest signal from biased customer responses. Covers good vs bad questions, deflecting compliments, anchoring fluff, pressing for commitment, and customer slicing.