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Found 2 Skills
Design customer service operations including tiered support (L1/L2/L3), response templates, SLA definitions, escalation procedures, and complaint handling. Use this skill when the user needs to set up a CS team, create service standards, design escalation flows, or improve response quality — even if they say 'our CS is a mess', 'how should we handle complaints', 'set up support tiers', or 'create CS SOPs'.
When the user wants to build or improve a sales bot's ability to calm frustrated prospects. Also use when the user mentions "de-escalation," "angry prospect," "frustrated customer," "complaint handling," or "calming techniques."