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Found 3 Skills
Orchestrator skill for enabling CMDB (Configuration Management Database) end-to-end in Service Cloud ITSM against a production or sandbox org. Use when the user asks to set up CMDB, enable Configuration Management Database, configure the ITSM CMDB, onboard CMDB from scratch, wants a guided walkthrough of CMDB enablement, or asks what CMDB setup steps are available. Triggers on: set up CMDB, enable CMDB, configure CMDB, CMDB onboarding, Configuration Management Database setup, ITSM CMDB walkthrough. DO NOT TRIGGER when: the user asks about a specific CMDB sub-step directly (e.g. only installing a bundle, only assigning permission sets), CMDB record CRUD (creating CIs, relationships), Discovery/Service Graph Connector configuration, or general ITSM queries without CMDB setup intent.
Deploy (install) the CMDB Foundation base content bundle in Service Cloud ITSM against a production or sandbox org, after the CMDB feature is enabled. Use when the user asks to install the CMDB bundle, deploy CMDB Foundation, set up the CMDB base content, install CMDB out-of-the-box content, or finish CMDB setup with the base bundle. Triggers on: install CMDB bundle, deploy CMDB Foundation, CMDB base content, CMDB content bundle, bundleInstallation, finish CMDB setup. DO NOT TRIGGER when: the user wants to enable the CMDB feature for the org (that is the CMDB feature-enable skill), assign CMDB permission sets to a user (that is the CMDB access-assign skill), install optional non-base add-on bundles, deploy general (non-CMDB) metadata or packages, or work with CMDB records directly.
Top-level orchestrator for setting up IT Service Management (ITSM) in Salesforce Service Cloud. Use when the user asks to set up ITSM, configure service management, enable ITSM capabilities, wants a guided walkthrough, or asks what is needed to get ITSM running. Presents a multi-select track menu and delegates to domain sub-orchestrators — Incident Management, Agentforce for ITSM (Studio + Fulfiller), CMDB, and Microsoft Teams (IT Desk / IT Service / Swarming). Any prerequisites (such as the Incident Management master switch for Track 1) are owned and enforced inside the relevant sub-orchestrator, not at this level. Triggers on: set up ITSM, configure service management, ITSM setup, get ITSM running, walkthrough, set up CMDB / Teams / Agentforce for ITSM. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., the priority matrix alone), asks only about Case management, wants to create a single user, or asks general ITSM questions without setup intent.