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Found 81 Skills
Generate AgentforcePlatformTracingSettings metadata to enable or disable Agentforce agent execution trace spans flowing to Data Cloud. Use this skill for any AgentforcePlatformTracingSettings metadata work. TRIGGER when: user mentions Agentforce tracing, agent trace spans, Data Cloud tracing, AgentforcePlatformTracingSettings, platform observability tracing, enable agent tracing, wants agent execution spans in Data Cloud, mentions .settings-meta.xml for AgentforcePlatformTracing, or asks about enabling observability for Agentforce agents. DO NOT TRIGGER when: user wants Platform Tracing for TraceSpanEvent (use platform-tracing-configure), wants to query or analyze existing agent trace data in Data Cloud (use agentforce-observe), wants Event Log Files or ELF configuration, wants Change Data Capture (use integration-eventing-cdc-configure), or wants ManagedEventSubscription (use integration-eventing-subscription-configure).
Comprehensive Agentforce testing skill with dual-track workflow: multi-turn API testing (primary) and CLI Testing Center (secondary). Execute multi-turn conversations via Agent Runtime API, run single-utterance tests via sf CLI, analyze topic/action/context coverage, and automatically fix failing agents with 100-point scoring across 7 categories.
Write, run, and analyze structured test suites for Agentforce agents. TRIGGER when: user writes or modifies test spec YAML (AiEvaluationDefinition); runs sf agent test create, run, run-eval, or results commands; asks about test coverage strategy, metric selection, or custom evaluations; interprets test results or diagnoses test failures; asks about batch testing, regression suites, or CI/CD test integration. DO NOT TRIGGER when: user creates, modifies, previews, or debugs .agent files (use agentforce-generate); deploys or publishes agents; writes Agent Script code; uses sf agent preview for development iteration; analyzes production session traces (use agentforce-observe).
Standard Agentforce platform skill. Covers Setup UI-based agent building, topic/action configuration, PromptTemplate metadata, Einstein Models API, GenAiFunction/GenAiPlugin setup, and custom Lightning types. For Agent Script DSL development, use sf-ai-agentscript instead.
Resolve missing ITSM Intelligence invocable actions so a Fulfiller NGA agent can activate. Reads which of the four Core Fulfiller persona permsets (IncidentFulfiller, ProblemFulfillerPermSet, ChangeRequestFulfillerPermSet, ReleaseManagerPermSet) are provisioned, then assigns the running user the selected persona (plus backing PSL when license-gated) so svc_itsm_intelligence__* actions surface; hands off to service-itsm-agentic-setup-agentforce-studio-validate if none are provisioned. Use when the Fulfiller agent-configure skill reports missing actions on activate, when 'Invocable action svc_itsm_intelligence__X does not exist' surfaces, or when a user asks to grant themselves Fulfiller prompt-template access. DO NOT TRIGGER for Employee-agent access, Agentforce for IT Service toggles, agent creation, CMDB access, or generic permset assignment.
Data Cloud 360° view of a single Agentforce session. Pulls 24 STDM + GenAI DMO rows via the DC Query REST API, assembles a hierarchical session tree (Interaction → Step → Generation → GatewayRequest), renders a human-readable summary with transcript + per-turn topic/action invocations + LLM generations + tool calls + audit chain. TRIGGER when user asks to trace, inspect, summarize, or describe a specific Agentforce session by session id (Agent Session UUID `019d…` or MessagingSession id `0Mw…`). Also triggers on session discovery — find/list/search sessions by time, agent, channel, outcome, or conversation text — when the user has no session id yet. DO NOT TRIGGER for design-time architecture questions (use investigating-agentforce-architecture instead) or for runtime perf/latency/SLO questions that require platform telemetry beyond Data Cloud.
Build, modify, debug, and deploy agents with Agentforce Agent Script. TRIGGER when: user creates, modifies, or asks about .agent files or aiAuthoringBundle metadata; changes agent behavior, responses, or conversation logic; designs agent actions, tools, subagents, or flow control; writes or reviews an Agent Spec; previews, debugs, deploys, publishes, or tests agents; uses Agent Script CLI commands (sf agent generate/preview/publish/test). DO NOT TRIGGER when: Apex development, Flow building, Prompt Template authoring, Experience Cloud configuration, or general Salesforce CLI tasks unrelated to Agent Script.
MUST activate when the project contains a uiBundles/*/src/ directory and the task involves adding or modifying a chat widget, chatbot, or conversational AI. Use this skill when the user asks to add, embed, integrate, configure, style, or remove an agent, chatbot, chat widget, conversation client, or AI assistant. Covers styling (colors, fonts, spacing, borders), layout (inline vs floating, width, height, dimensions), and props (agentId, agentLabel, headerEnabled, showHeaderIcon, showAvatar, styleTokens). Activate when files under uiBundles/*/src/ import AgentforceConversationClient or when adding any chat or agent functionality to a page. Never create a custom agent, chatbot, or chat widget component.
Use this skill to Upgrade Einstein Bots into Agentforce agents end-to-end in a single pass, orchestrating per-bot Agent Spec generation, planner reconciliation across bots, agentforce-generate authoring, and post-conversion .agent enhancements. TRIGGER when: user asks to migrate, upgrade, or convert one or more Einstein Bots to Agentforce; runs a multi-bot bot-to-agent upgrade; needs Einstein Bot metadata turned into Agent Spec handoffs and generated .agent agents; convert bots to agents; upgrade my service bots; move bots to Agentforce. DO NOT TRIGGER when: user already has an approved Agent Spec and only wants direct .agent authoring, deploy, test, or observe flows; the request is unrelated to Einstein Bot migration.
Use to configure and verify Agentforce agent-to-human escalation, including human handoff, a staffed fallback queue, and failure-threshold directives. Triggers: configure agent escalation, escalate to a human agent, agent handoff to a queue, configure a human escalation queue, set an Agentforce fallback handoff. Do not use to create an agent or configure inbound channel routing; use service-agentforce-channel-configure for inbound routing.
Enable the Agentforce for IT Service Salesforce Go feature toggles (Agentforce Studio, Einstein Generative AI, the parent umbrella, and the Fulfiller/Employee agent templates) using the Salesforce CLI (sf). Turns ON org prefs via the Setup Discovery feature/{apiName}/enable Connect API route. Write-capable, idempotent, dependency-ordered, confirm-to-write required. Use when asked to enable Agentforce Studio, turn on Agentforce for IT Service, enable Einstein generative AI, or configure the org-level Agentforce for IT Service prerequisites. Triggers: enable agentforce studio, turn on agentforce for it service, enable einstein generative ai, configure agentforce org prefs. DO NOT TRIGGER: read-only prerequisite check (service-itsm-agentic-setup-agentforce-studio-validate), create/activate an agent (service-itsm-agentic-setup-fulfiller-agent-configure), or assigning permission sets.
Use this skill whenever users want to build, inspect, debug, automate, or publish workflows in Agentforce Grid (AI Workbench) using Salesforce plus the Grid MCP or direct Grid REST calls. Trigger it for Grid workbook creation, worksheet setup, Object/Reference/AI/Agent/AgentTest/Evaluation/PromptTemplate/InvocableAction column design, prompt drafting inside Grid, worksheet execution troubleshooting, Grid YAML `apply_grid` specs, and Windows-specific Grid setup issues. Also use it when users mention AI Workbench, Grid Studio, workbook IDs, worksheet IDs, Grid Connect, or ask for recipes like "top opportunities with AI email drafts", "agent test suite in Grid", or "build this worksheet from YAML". Do not use it for generic Salesforce work unrelated to Agentforce Grid.