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Found 3 Skills
Grant a user the runtime permissions an activated ITSM agent's actions need so the actions do not fail on permission errors. After a Fulfiller or Employee agent is activated, this skill detects which platform feature permission sets are provisioned (Prompt Templates, Data Cloud, Unified Catalog), lets you pick a tier (user/agent vs admin) per feature and which user(s) to assign, then assigns them (license first when license-gated). It also creates a custom "Agent Access" permission set granting the activated agents you choose and assigns it to the user — all via the Salesforce CLI. Use to grant a user access to an activated agent, to assign prompt-template, data-cloud, or unified-catalog access, or to create an Agent Access permission set. DO NOT TRIGGER for enabling Agentforce for IT Service toggles, creating or activating an agent, the Fulfiller activation action-surfacing gap (service-itsm-agentic-setup-itsm-agentforce-permset-assign), CMDB access, or generic permission-set assignment.
Deploys a chosen Unified Catalog Service Process template into a Salesforce org using the Salesforce CLI (sf), resolving the template by name against the live catalog and verifying by re-reading. Deterministic: it deploys only a template the user explicitly named, only when the name resolves to exactly one live template, and never guesses. Use when a business user asks to deploy, install, activate, set up, or provision a specific Unified Catalog or Service Process template they already identified — e.g. 'deploy the Reset Account Password template' or 'install the laptop request service process'. Triggers on: deploy a catalog template, install a Service Process template, set up the X template, activate the X service process. DO NOT TRIGGER when: the user is still searching or comparing templates and has not named one (use service-catalog-template-search), or the request concerns Data Cloud data kits, CRM Analytics, or App Framework templates rather than Unified Catalog Service Process templates.
Searches the Salesforce Unified Catalog for available Service Process templates matching a business need, using the Salesforce CLI (sf), ranking them by relevance to the request. Read-only: it recommends and installs nothing. Use when a business user wants to find, search, browse, discover, or explore available Unified Catalog or Service Process templates for a request, or asks what catalog templates exist. Triggers on: find a catalog template, search Service Process templates, what Unified Catalog templates are available, browse the service catalog, is there a template for X, recommend a template for this request. DO NOT TRIGGER when: the user already chose an exact template and asks to deploy, install, or activate it (use service-catalog-template-deploy), or the request concerns Data Cloud data kits, CRM Analytics, or App Framework templates rather than Unified Catalog Service Process templates.