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Found 16 Skills
Turn a loose idea into a sequenced map of investigation tickets, then drive them to resolution one at a time.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Expert in Freshdesk helpdesk API for building integrations, extracting support data, managing tickets/contacts/companies, and automating support workflows. Use when working with Freshdesk, building helpdesk integrations, analyzing support ticket data, or creating customer support applications.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
Senior Agile Facilitator & Delivery Architect for 2026. Specialized in AI-enhanced Scrum orchestration, automated ticket management, and high-velocity sprint coordination. Expert in utilizing LLMs to synthesize daily updates, detect blockers before they arise, and maintain a high-integrity backlog across GitHub Issues, Jira, and linear.
This skill should be used when the user asks to "use delphi", "ask delphi", or wants multiple parallel oracle investigations of the same question to discover divergent insights. Delphi delegates to multiple oracle workers simultaneously with identical prompts, allowing them to independently explore and potentially discover different paths, clues, and solutions. Results are saved as tickets tagged research,delphi and synthesized into an epic ticket.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Create, triage, advance, and close HubSpot support tickets — pipeline discovery, contact/company association, priority queues, bulk stage moves, resolution close-out.
Enables Claude to manage Zendesk Chat conversations, support tickets, and customer service operations
Automate Freshservice ITSM tasks via Rube MCP (Composio): create/update tickets, bulk operations, service requests, and outbound emails. Always search tools first for current schemas.