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Found 19 Skills
Chart a route through a foggy problem — turn a loose idea into a map of investigation tickets and resolve them one at a time until the way to the goal is clear.
Turn a loose idea into a sequenced map of investigation tickets, then drive them to resolution one at a time.
Create, triage, advance, and close HubSpot support tickets — pipeline discovery, contact/company association, priority queues, bulk stage moves, resolution close-out.
Reads a forwarded customer email or ticket, pulls order/refund status from PayPal and account history from HubSpot, drafts a tone-matched reply in the owner's writing voice, and can issue a PayPal refund with explicit owner approval. Use when the user says "draft a response," "answer this customer," "where's my order," or "I want a refund."
Break a plan, spec, or the current conversation into tracer-bullet tickets with blocking edges, published to the project tracker. Use when splitting approved work into issues.
Expert in Freshdesk helpdesk API for building integrations, extracting support data, managing tickets/contacts/companies, and automating support workflows. Use when working with Freshdesk, building helpdesk integrations, analyzing support ticket data, or creating customer support applications.
Freshdesk integration. Manage Tickets, Contacts, Companies, Agents, Groups, Forums and more. Use when the user wants to interact with Freshdesk data.
Automate HelpDesk tasks via Rube MCP (Composio): list tickets, manage views, use canned responses, and configure custom fields. Always search tools first for current schemas.
Automate Freshdesk helpdesk operations including tickets, contacts, companies, notes, and replies via Rube MCP (Composio). Always search tools first for current schemas.
Expert support operations guidance for customer service excellence. Use when designing ticket management systems, creating SLA policies, building support tier structures (L1/L2/L3), optimizing knowledge bases, defining severity levels and escalation procedures, implementing support metrics (CSAT, FRT, TTR, FCR), configuring support tool stacks, or building support-to-CS feedback loops. Covers Zendesk, Intercom, Freshdesk, and help desk best practices.
Automate Zendesk tasks via Rube MCP (Composio): tickets, users, organizations, replies. Always search tools first for current schemas.
THE workflow for picking up and carrying ONE ticket/card forward, for an autonomous worker agent or for a human doing it locally. Resolves the repo's tracker from the AFK registry (~/.claude/afk.json; GitHub Projects or Linear), picks one ticket by priority, routes by status x label (interview / human walkthrough / execute), loads LEARNINGS.md as binding constraints, implements test-first, verifies end-to-end and simplifies the diff (the /go finish), then branches to a PR for the reviewer. Use when the user says "pick up <id>", "work on issue <id>", invokes /engineer, invokes /pickup, says "pickup", or at the very start of working any card.