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Found 51 Skills
Use when validating product assumptions before building, discovering unmet user needs, understanding customer problems and workflows, testing concepts or positioning, researching target markets, identifying jobs-to-be-done and hiring triggers, uncovering pain points and workarounds, or when users mention user research, customer interviews, surveys, discovery interviews, validation studies, or voice of customer.
When the user wants to reduce churn, build cancellation flows, set up save offers, recover failed payments, or implement retention strategies. Also use when the user mentions 'churn,' 'cancel flow,' 'offboarding,' 'save offer,' 'dunning,' 'failed payment recovery,' 'win-back,' 'retention,' 'exit survey,' 'pause subscription,' or 'involuntary churn.' This skill covers voluntary churn (cancel flows, save offers, exit surveys) and involuntary churn (dunning, payment recovery). For post-cancel win-back email sequences, see email-sequence. For in-app upgrade paywalls, see paywall-upgrade-cro.
Delegate noisy investigation to one or more subagents so the orchestrator's context stays clean, then work from the distilled answer. Use this skill whenever answering a question would require reading many files, long logs, large diffs, or wide codebase surveys — i.e. when producing the answer generates far more noise than the answer itself. Use it for "how does X work", "where is Y used", "what's the root cause of Z", "summarize this PR/log" style questions, and reach for it liberally before reading a pile of files inline.
Create and configure surveys in PostHog through guided conversation. Use this skill when a user wants to create a survey, collect user feedback, run NPS/CSAT/CES/PMF surveys, gather product feedback, or understand user sentiment. The skill guides Product Managers through survey design by matching their goals to proven templates (or creating custom surveys), then configuring targeting and scheduling before creating via PostHog MCP tools.
Design surveys that collect reliable, unbiased quantitative data to validate hypotheses and measure user attitudes at scale.
Help users design effective surveys. Use when someone is creating customer surveys, NPS measurements, product-market fit surveys, or feedback collection mechanisms.
ChurnZero platform help — Health Scores, Plays & Automation, Journeys, Renewal Forecasting, In-App WalkThroughs, Surveys (NPS/CSAT/CES), AI Agents, REST API (OData v4). Use when health scores aren't predicting churn accurately, plays automation isn't triggering, Salesforce or HubSpot sync is broken, reporting dashboards feel inflexible, in-app WalkThroughs aren't reaching users, renewal forecasting numbers don't match CRM, or the ChurnZero API returns unexpected errors. Do NOT use for general customer success strategy (use /sales-customer-success) or NPS/CSAT survey methodology (use /sales-customer-feedback).
Builds feedback collection systems using Superhuman's PMF framework and YC's "talk to users" methodology. Use when implementing NPS surveys, scheduling user interviews, or measuring product-market fit.
Pendo platform help — product analytics, in-app guides, session replay, NPS/CSAT surveys, feature adoption tracking, Leo AI. Use when Pendo guides aren't showing, feature tagging is tedious, analytics data looks wrong, users aren't completing onboarding, NPS scores are flat, need help with Pendo API or aggregation queries, setting up Pendo for the first time, or comparing Pendo to Appcues or WalkMe. Do NOT use for in-app messaging strategy across platforms (use /sales-in-app-messaging) or general customer feedback strategy (use /sales-customer-feedback).
Trigger this skill when the user wants to collect structured data, create forms, or set up submission endpoints. Covers any form type (contact, feedback, signup, waitlist, bug report, support, lead capture, surveys, applications) and any collection method (HTML forms, scripts, AI agents). Also trigger for managing existing forms or submissions, generating frontend form integration code, setting up webhooks or Discord/Slack notifications, configuring spam protection or AI features (translation, smart replies), connecting MCP for AI-assisted form management, or anything referencing Postbox or usepostbox.com. If the user needs data flowing in from anywhere, this skill applies.
Expert product discovery guidance for user research and problem validation. Use when conducting user interviews, validating problems, applying jobs-to-be-done framework, sizing opportunities, customer segmentation, competitive analysis, prototype testing, usability testing, designing surveys, or synthesizing research insights. Covers discovery sprints, continuous discovery, and research operations.
Guide and conduct user research — from planning through synthesis. Interview scripts, survey design, usability test plans, diary studies, contextual inquiry. Plus synthesis: affinity mapping, thematic coding, insight extraction. Trigger when: planning user research, writing interview guides, designing usability tests, creating surveys, synthesizing research findings, "what should we research?", "how do I test this?", "write an interview guide", or any question about understanding users through evidence.