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Found 2 Skills
Use to make agents routable by Omni skills-based routing: ensure an Omni Skill exists, then assign it to each active agent through the classic Omni-Channel SkillUser junction. Idempotent — existing skills and user bindings are reused, and only missing bindings are created. Works on Service Cloud orgs without requiring Field Service. Triggers: set up skills-based routing agents, assign Omni skills to agents, make agents skill-routable, create an Omni skill and bind users, repair missing agent skill assignments. Do not use to author WorkSkillRouting rules, create agent users, or configure queues.
Use to deploy an Omni-Channel routing Flow for Case or VoiceCall and verify it routes work items to a queue or by skill. Supports the Case and VoiceCall steel thread with an autolaunched dryRun-gated variant and record-triggered QueueBased and SkillsBased variants. --trigger deploys a record-triggered variant; --routing-type SkillsBased evaluates WorkSkillRouting rules with a non-null skillOption; --runtime-proof checks routing evidence and, for SkillsBased, SkillRequirement rows. Triggers: deploy Omni routing flow for Case, deploy Omni routing flow for VoiceCall, wire VoiceCall routing, create a record-triggered Omni routing flow, verify a Case routing flow, deploy skills-based routing flow. Do not use for screen flows, platform-event-triggered flows, or Flow Tests.