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Found 2 Skills
Orchestrator skill for setting up Incident Management features in Salesforce Service Cloud ITSM. Use when the user asks to set up incident management, configure ITSM incident features, wants a guided walkthrough of incident management configuration, or asks what incident features are available to configure. Presents the available Incident Management capabilities and delegates each selection to a specialized child skill — currently SLA & Milestones — while tracking progress across the setup. Triggers on: set up incident management, configure ITSM incident features, incident management walkthrough, incident management capabilities, what incident features can I configure. DO NOT TRIGGER when: the user asks about a specific feature directly (e.g., an SLA alone without mentioning incident management setup), asks to create, clone, or provision users, Case management setup, or general ITSM questions without setup intent.
Orchestrator for setting up Agentforce in Salesforce Service Cloud ITSM — Agentforce Studio enablement, the IT Service Fulfiller agent lifecycle, and the IT Service Employee agent lifecycle. Use when the user asks to set up Agentforce for ITSM, enable Studio and the Fulfiller/Employee agents together, wants a guided Agentforce ITSM walkthrough, or asks what Agentforce features are available for IT Service. Presents available Agentforce capabilities and delegates each selection to a specialized child skill while tracking progress. Triggers on: set up agentforce for itsm, configure agentforce studio and fulfiller, agentforce itsm walkthrough, what agentforce features for it service. DO NOT TRIGGER when: the user asks to enable Agentforce Studio alone, asks to create or activate the Fulfiller or Employee agent alone, or asks about CMDB, Incident Management, Teams, or general ITSM setup without Agentforce intent.