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Found 4 Skills
Use to make agents routable by Omni skills-based routing: ensure an Omni Skill exists, then assign it to each active agent through the classic Omni-Channel SkillUser junction. Idempotent — existing skills and user bindings are reused, and only missing bindings are created. Works on Service Cloud orgs without requiring Field Service. Triggers: set up skills-based routing agents, assign Omni skills to agents, make agents skill-routable, create an Omni skill and bind users, repair missing agent skill assignments. Do not use to author WorkSkillRouting rules, create agent users, or configure queues.
Use this skill to configure Education Cloud domains (Student Success, Recruitment & Admissions, Academic Operations, Alumni Relations, Student Management, or Mentoring) through conversational setup. Triggers when a user wants to enable or configure Education Cloud features. Guides step-by-step: enables Person Accounts prerequisite, activates target domain, then configures domain sub-features. Covers support processes, case record types, success teams, care plans, applications, admissions, course catalog, alumni engagement, fundraising, enrollment, programs, and mentoring. Explains each feature, confirms before proceeding, verifies every change took effect, and warns that domain and feature toggles are IRREVERSIBLE. DO NOT TRIGGER for metadata generation, custom objects, or package deployment — this configures existing platform features via org settings, not metadata files.
Use to configure, set up, or repair the Sales Management agent and Agentforce Pipeline Management in a Salesforce org. Automates metadata creation for flows, prompt templates, permission sets, and data source configuration. TRIGGER when: user wants to enable Pipeline Management, configure Sales pipeline features, set up the Sales Management agent for opportunity field updates (including autonomous updates), connect enabled data sources like Einstein Conversation Insights or Einstein Activity Capture, customize opportunity stage descriptions, configure post-meeting suggestions, verify or audit configuration status, fix partially configured orgs, or troubleshoot Pipeline Management metadata issues. DO NOT TRIGGER when: user wants to build a custom agent (use agentforce-generate), configure general Agentforce tracing (use platform-tracing-agentforce-configure), work with non-Sales agents, or enable Einstein Conversation Insights or Einstein Activity Capture from scratch (provisioning is out of scope).
Use this skill to set up and configure the Education Cloud Student Recruitment Agent (SRA) — the packaged Agentforce agent (namespace sturecruitment) that answers admissions FAQs, captures inquiries, registers campus tours, and files applications for prospective students. TRIGGER when the user wants to: create or configure an admissions, recruitment, or enrollment agent, set up the Student Recruitment Agent, deploy SRA to an Experience Cloud site, clone the SRA flows or permission sets, add the SRA subagents (Admissions and Enrollments FAQ; Admissions Application; Campus Tours, Visits, and Events Registration; Request for Information), wire Learning Program grounding, or build the escalation subagent. Guides platform enablement, permissions, grounding, agent creation, and channel deployment — API-first with UI fallback. DO NOT TRIGGER for the Transfer Credit Agent, generic Agentforce authoring (use agentforce-generate), or base Education Cloud domain enablement.