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Found 2 Skills
Conversation design skill for Salesforce Agentforce. Generates persona documents, topic architectures, instruction sets, utterance libraries, escalation matrices, and guardrail configurations. Validates existing agents against conversation design best practices with 120-point scoring.
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.