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Found 4 Skills
Conversation design skill for Salesforce Agentforce. Generates persona documents, topic architectures, instruction sets, utterance libraries, escalation matrices, and guardrail configurations. Validates existing agents against conversation design best practices with 120-point scoring.
Create an end-to-end customer journey map with stages, touchpoints, emotions, pain points, and opportunities. Use when mapping the customer experience, identifying friction points, improving onboarding, or visualizing the user journey.
User personas, customer journey maps, interview guides, usability testing, and card sorting. Use when building user understanding, mapping customer experiences, planning user research sessions, or defining Jobs-to-Be-Done.
Build fact-grounded short-form video personas and visual consistency packs from validated benchmark research. Use this when you need to define a repeatable creator archetype, image prompt pack, or persona lock for batch video production. This skill must derive personas from real benchmark evidence such as creator types, protagonist descriptions, visual styles, hooks, and audience language. Do not invent personas or visual traits without source support.